Top 1573 Tech Support Analyst Jobs

Application Support Analyst I (Remote Position)
Omnigo Software LLC —St. Louis, MO
- Full-time
- Remote
- Windows
- High school diploma or GED
- Communication skills
Quick Apply
Technical Service Desk Analyst - PT (Remote)
Unity —Las Cruces, NM
- Part-time
- Remote
- Communication skills
- Entry level
Quick Apply
Support Analyst
TempWorks Software —Bloomington, MN
- $40,000 - $55,000 a year
- On call
- Research
- Office
- SQL
- Health savings account
- AD&D insurance
Technical Support Analyst
Simbe Robotics —Remote
- $72,000 - $83,000 a year
- Full-time
- Remote
- Mid-level
- SQL
- Analysis skills
Desktop Support Analyst
LIFELONG MEDICAL CARE —Berkeley, CA
- $24 - $28 an hour
- Full-time
- Mid-level
- Windows
- 3 years
Quick Apply
Service Desk Analyst - Remote (After Hours)
K2 Services —Remote
- $36,000 - $39,000 a year
- Weekends as needed
- Remote
- High school diploma or GED
- Typing
- In-person
- Health insurance
- 401(k) matching
IT Support Analyst (West Coast)
Magna Legal Services —Remote
- $60,000 - $75,000 a year
- Full-time
- Remote
- Mid-level
- Windows
- SQL
- Health insurance
Quick Apply
Digital Tech Support Analyst
Caterpillar —Chicago, IL
- $99,840 - $133,810 a year
- Full-time
- Computer Science
- Pass drug screening
- Research
- Health savings account
- Paid holidays
10d
Remote Service Desk Analyst or IT Technical Support Analyst
eSudo Technology Solutions —San Jose, CA
- Full-time
- Remote
- Mid-level
- Windows
- Analysis skills
- Paid holidays
- Tuition reimbursement
Software Support Analyst & Help Desk
GroundWidgets —Paramus, NJ
- Full-time
- Microsoft Outlook
- Mid-level
- SQL
- Health insurance
Quick Apply
Integration Support Analyst
Barrett Distribution Centers —Remote
- $70,000 - $90,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Basic math
Quick Apply
14d
Technical Analyst, Pharmacy Support-Remote [Sa-Tu 10a-8:30p CST]
ScriptPro LLC —Remote
- $24 - $27 an hour
- Full-time
- Remote
- Background check
- Computer science
- Computer Science
- Wellness program
- Paid holidays
Quick Apply
Help Desk Analyst - Trenton, NJ(Remote)
Software Technology Inc —Trenton, NJ
- Remote
- Microsoft Word
- Windows
- Communication skills
Quick Apply
Field Tech Support Analyst
Optum —Chappaqua, NY
- $28.94 - $51.83 an hour
- Full-time
- Remote
- Up to 50% travel
- Pass drug screening
- Mid-level
Technical Support Analyst
FacilityOS —Annapolis, MD
- Full-time
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- Health insurance
- Work from home
Quick Apply
Service Desk Analyst (Technical or Patient Support)
Unity —Albuquerque, NM
- Full-time
- Communication skills
- Entry level
Quick Apply
Operational Support Analyst
ClinDCast LLC —Plano, TX
- Full-time
- 5 years
- Senior level
- Communication skills
Quick Apply
IT Application Support Analyst I
NORTHWEST ENERGY EFFICIENCY ALLIANCE INC —Portland, OR
- $70,000 - $80,000 a year
- Extended hours
- Hybrid work
- Computer science
- Computer Science
- Customer service
- Health savings account
- Health insurance
Quick Apply
IS Support Analyst I
Shriners Hospitals for Children —Sacramento, CA
- $38.58 - $74.75 an hour
- Full-time
- 18 years or older
- Computer science
- Computer Science
Quick Apply
7d
IT Support Analyst
WEG Electric Corp —Minneapolis, MN
- $70,000 - $80,000 a year
- Mid-level
- Office
- Windows
Quick Apply

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Application Support Analyst I (Remote Position)

Omnigo Software LLC -
St. Louis, MO

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Job Details

Full-time

Qualifications

Report preparation
Customer communication
Technical documentation
Windows
High school diploma or GED
Firewall
Network switching
IP networking
Network routing
Windows Server administration

Full Job Description

Position Summary:

The Application Support Analyst position is a client-centric role, dedicated to providing comprehensive support and resolving challenges related to a diverse range of technical issues. We are seeking a highly motivated individual who possesses a fervent passion for technology, coupled with an unwavering commitment to deepening their understanding of our product suite. The successful candidate will excel in a dynamic environment, offering solutions to complex customer issues, responding to inquiries about application functionalities, and overseeing the customization of reports and other technical services. This role requires the provision of exceptional customer service, ensuring client satisfaction and fostering positive relationships.

Key Responsibilities:

Direct engagement with clients to troubleshoot and resolve application-related issues that are of moderate complexity, including service disruptions, and to assist with application updates and maintenance operations.
Exercise discretion in the efficient resolution of issues to ensure client satisfaction, minimize downtime, and prevent budget overruns.
Appropriately field or escalate incoming queries to ensure rapid and effective resolution.
Gather comprehensive details to accurately categorize requests, facilitating the determination of the most effective resolution strategy.
Apply professional judgment in the analysis of issues, aiming to resolve hardware/software challenges via telephone support or determining the necessary level of maintenance to address the problem effectively.
Offer guidance on hardware specifications and basic software configurations, including instruction on fundamental features, user permissions, system configurations, and overall functionality.
Maintain open and continuous communication with clients, providing regular updates on the status of their issues until resolution.
Troubleshoot and resolve issues related to the maintenance and configuration of specific business applications and their supporting systems, including interfaces, databases, and other application components, both in cloud-based and on-premises environments.
Contribute to the after-hours on-call rotation, ensuring that critical support is available outside of standard business hours. Docusign.

Requirements:

High school diploma required; 2-to-4-year college degree preferred. Pertinent experience can be substituted for a degree.
Excellent verbal and written communication skills, including the ability to create organized and informative reports, as well as comprehensive accurate documentation.
Demonstrated focus on customer service and satisfaction.
Ability to analyze and solve problems both individually and as a team.
Strong understanding of MS Windows Desktop and Server operating systems along with TCP/IP, routing, switching, firewalls, DNS and DHCP.
Positive and friendly demeanor

EOE/M/F/Disabled/Vet

This company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability or protected veteran status. All qualified applicants will receive consideration for employment.

Quick Apply

Refine Your Search

Tech Support Analyst jobs

Application Support Analyst I (Remote Position)

Technical Service Desk Analyst - PT (Remote)

Support Analyst

Technical Support Analyst

Desktop Support Analyst

Service Desk Analyst - Remote (After Hours)

IT Support Analyst (West Coast)

Digital Tech Support Analyst

Remote Service Desk Analyst or IT Technical Support Analyst

Software Support Analyst & Help Desk

Integration Support Analyst

Technical Analyst, Pharmacy Support-Remote [Sa-Tu 10a-8:30p CST]

Help Desk Analyst - Trenton, NJ(Remote)

Field Tech Support Analyst

Technical Support Analyst

Service Desk Analyst (Technical or Patient Support)

Operational Support Analyst

IT Application Support Analyst I

IS Support Analyst I

IT Support Analyst

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