Top 12 Tech Support Eng Jobs in Boston, MA

Product Support Engineer
Pylon —Boston, MA
- $100,000 - $150,000 a year
- Full-time
- Mid-level
- Office
- 1 year
- Commuter assistance
- Health insurance
Relocate to SF: Account Executive, Existing Accounts
Pylon —Boston, MA
- $250,000 - $275,000 a year
- Full-time
- Mid-level
- Office
- In-person
- Commuter assistance
- Health insurance
Relocate to SF: Founding Account Manager
Pylon —Boston, MA
- $250,000 - $275,000 a year
- Full-time
- Mid-level
- Office
- In-person
- Commuter assistance
- Health insurance
Relocate to SF: Content Marketer
Pylon —Boston, MA
- Full-time
- Mid-level
- Office
- 3 years
- Commuter assistance
- Health insurance
MSAT Industrialization Leader, Drug Product Synthetics
Sanofi —Cambridge, MA
- $148,500 - $214,500 a year
- 7 years
- Master's degree
- Travel
- Parental leave
8d
Relocate to SF: Head of People
Pylon —Boston, MA
- Full-time
- Office
- Recruiting
- In-person
- Commuter assistance
- Parental leave
Project Manager - Substation
Black & Veatch Family of Companies —Burlington, MA
- $137,712 - $234,108 a year
- Full-time
- Background check
- Construction site
- Engineering
- Wellness program
- AD&D insurance
Project Manager - Transmission
Black & Veatch Family of Companies —Burlington, MA
- $126,360 - $221,136 a year
- Full-time
- Hybrid work
- Background check
- 7 years
- Engineering
- Wellness program
- AD&D insurance
IP Counsel
Broad Institute —Cambridge, MA
- $142,000 - $199,333 a year
- Full-time
- 5 years
- Research
- Doctor of Philosophy
- Health savings account
- Paid holidays
Project Manager - Underground Transmission
Black & Veatch Family of Companies —Burlington, MA
- $126,360 - $221,136 a year
- Full-time
- Background check
- 7 years
- Engineering
- Wellness program
- AD&D insurance
Audiologist
Massachusetts Eye and Ear Infirmary —Boston, MA
- $70,990.40 - $101,202.40 a year
- Full-time
- Doctoral degree
- Customer service
- BLS Certification
- Opportunities for advancement
Quick Apply
Audiologist - Tinnitus Clinic
Massachusetts Eye and Ear Infirmary —Boston, MA
- $70,990.40 - $103,230.40 a year
- Full-time
- Doctoral degree
- Customer service
- BLS Certification
- Opportunities for advancement
Quick Apply

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Senior Control Systems Engineer
HDR —Columbus, OH
Travel to client facilities to participate in field activities to assess and document the current state of installed control systems. DoD IAM or IAT Level 2.
$119,770 - $171,100 a year
Design Engineer II - Automotive Plastics
Goken —Dublin, OH
Lead & support eng activities for large scale product devt programs by investigating feasibility, perf design using 3-D modeling software, conduct layout review…
Quick Apply

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Product Support Engineer

Pylon -
Boston, MA

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Job Details

Full-time
$100,000 - $150,000 a year

Benefits

Commuter assistance
Health insurance
Unlimited paid time off
Dental insurance
401(k)
Parental leave
Vision insurance
Gym membership

Qualifications

Customer engagement
Video conferences (communication methods)

Full Job Description

Pylon is the only agentic support platform, purpose-built for B2B companies.
For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters.

Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.

We're backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise Tech 30 List.

About the role

This is unique opportunity to work on standing up the support function at a customer support company!

You'll be dogfooding the support product everyday and you'll be turned to for more than just delivering great support. The team will look to you for product feedback, roadmap ideas, and process recommendations.

What you'll do

Answer customer questions about the product, spanning a wide range of topics
Write and update knowledge base content including troubleshooting guides, feature explainers, and more.
Dogfood Pylon's suite of support products, give feedback, and influence roadmap
Work closely with product and engineering to fix bugs and troubleshoot issues
Help develop a scalable support process
Tinker with new processes, new features, and AI

Requirements

Located in (or will relocate to) San Francisco and excited about working in-person
Comfortable regularly interacting with customers over chat and video
An interest in tinkering with the product
1-8 years of experience
Technical background and appetite is a big plus.

Our perks

Fully covered medical, dental, and vision insurance for employees

401(k) retirement plan

Commuter benefits

Parental leave

14 company holidays + unlimited PTO

Annual offsite

Lunch, dinner, and snacks at the office

Fitness stipend

More about Pylon

Funding: Series B led by a16z and BCV ($51M total raised)

Founders: Advith Chelikani, Robert Eng, and Marty Kausas

Team: Currently 90+ and growing!

Compensation Range: $100K - $150K

Apply Now

Refine Your Search

Tech Support Eng jobs in Boston, MA

Product Support Engineer

Relocate to SF: Account Executive, Existing Accounts

Relocate to SF: Founding Account Manager

Relocate to SF: Content Marketer

MSAT Industrialization Leader, Drug Product Synthetics

Relocate to SF: Head of People

Project Manager - Substation

Project Manager - Transmission

IP Counsel

Project Manager - Underground Transmission

Audiologist

Audiologist - Tinnitus Clinic

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