Top 8326 Tech Support Tier Jobs

Customer Support Analyst
Cook Systems —Tallahassee, FL
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Customer Support Technician
Cook Systems —Tallahassee, FL
- Computer science
- Computer Science
- Data entry
- Health insurance
- Dental insurance
Tier 1 Support Specialist - US Remote
PerfectServe —Remote
- $19 an hour
- Weekends as needed
- Remote
- English
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
Quick Apply
5d
Technical Service Desk Analyst - PT (Remote)
Unity —Las Cruces, NM
- Part-time
- Remote
- Communication skills
- Entry level
Quick Apply
IT Specialist (Tier 1)
Zap Solutions Europe —Remote
- $61,000 - $79,500 a year
- Remote
- Google Workspace
- High school
- Communication skills
- Disability insurance
- Dental insurance
Technical and Customer Experience Advisor - Work From Home - US
Transcom —Remote
- From $17.31 an hour
- Overtime
- Remote
- 18 years or older
- English
- Research
- Health insurance
- Dental insurance
IT Mart Tech Support
General Dynamics Information Technology —Washington, DC
- $30.44 - $41.18 an hour
- Hybrid work
- Computer literacy
- Mid-level
- Experience equivalent to degree accepted
- Paid time off
- 401(k) matching
8d
Customer Support Specialist
Propelus —Remote
- $18 - $22 an hour
- Full-time
- Remote
- Spanish
- English
- Mid-level
- Health savings account
- Health insurance
IT Help Desk Technician
Darkhorse Tech —Remote
- $40,000 - $45,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Windows
Quick Apply
Remote Tier 2 Customer Support - Luxury Jewelry - Phones & Email
ModSquad —Alabama
- Part-time
- Remote
- Computer skills
- Communication skills
- Entry level
2d
Part-Time, Technical Support for a Cloud-based Multichannel e-Commerce platform - Remote
LTVplus —Remote
- $45 an hour
- Part-time
- Remote
- Communication skills
- Entry level
Customer Support Analyst, Tier 1
Agfa —Remote
- Remote
- Computer Science
- Mid-level
- Windows
Technical Support Agent
PAR —Remote
- $19 - $22 an hour
- Overtime
- Remote
- Computer science
- Windows
- Computer networking
K-12 English Tutor (Remote)
The Princeton Review —Remote
- $16 - $26 an hour
- Weekends as needed
- Remote
- High school
- English
- Bachelor's degree
- Paid training
- Flexible schedule
Tier 1 Tech Support- Help Desk
Colonial Electric Supply —King of Prussia, PA
- $50,000 a year
- Overtime
- Mid-level
- Office
- Reliable transportation
- Paid parental leave
- Health savings account
Quick Apply
Senior Tech Support Specialist
Optum —Farmington, CT
- $28.94 - $51.83 an hour
- Full-time
- Pass drug screening
- Mid-level
- Windows
Customer Retention Specialist (Tier 1)
Retention Express —Remote
- $0 a year
- Full-time
- Remote
- Spanish
- English
- Communication skills
Quick Apply
Program Specialist -Technology (Part-Time)
Virtual Learning Academy Charter School —Remote
- Part-time
- Remote
- Mid-level
- Communication skills
Tier 1 Help Desk IT Support
Pennant Services, Inc. —Nashville, TN
- $50,000 - $65,000 a year
- Full-time
- Computer science
- Computer Science
- Bachelor of Science
- Paid holidays
- Health insurance
Quick Apply
Digital Tech Support Analyst
Caterpillar —Chicago, IL
- $99,840 - $133,810 a year
- Full-time
- Computer Science
- Pass drug screening
- Research
- Health savings account
- Paid holidays
11d

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Customer Support Analyst

Cook Systems -
Tallahassee, FL

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Job Details

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Vision insurance

Qualifications

Computer hardware
Customer service problem-solving

Full Job Description

Launch Your Career with Cook Systems

Since 1990, Cook Systems—a certified veteran-owned IT consulting firm—has been helping businesses and professionals grow through innovation, integrity, and investment in people. We partner with Fortune 500 enterprises and high-growth companies alike to deliver agile technology solutions, AI-driven talent strategies, and our signature FastTrack program that develops the next generation of tech talent.

At Cook, you'll find a culture that values excellence, creativity, and accountability. We believe in opportunity backed by trust—and in building careers that last. Check out what our team members have to say on our Glassdoor page, and discover why Cook Systems is where meaningful careers take off!

Summary: We are seeking a skilled IT Support Specialist to provide Tier 1 and 2 software and hardware support. In this role, you will offer technical advice, guidance, and informal training to customers, as well as troubleshoot and restore routine technical service and equipment problems using established procedures. You will play a crucial part in maintaining a knowledge database and call tracking database to enhance the quality of problem resolutions.

Responsibilities:

Provide Tier 1 and 2 support for software and hardware issues.
Offer technical advice, guidance, and informal training to customers.
Troubleshoot and restore routine technical service and equipment problems.
Analyze, identify, and diagnose faults and symptoms using established processes.
Perform root cause analysis and develop checklists for typical problems.
Recommend procedures and controls for problem prevention.
Maintain and update knowledge and call tracking databases.
Collaborate with team members and assist others with calls.

Required Skills:

Bachelor's Degree in Computer Science, Information Systems, or related field, or equivalent work experience.
A minimum of 2 years of IT work experience with working knowledge of basic to moderately complex hardware and software products.
Strong problem-solving and troubleshooting skills.
Ability to work effectively in a team setting.
Experience providing Tier 1 and Tier 2 support for medium to high complexity issues.

#Ll-Onsite

Why Work with Us

At Cook Systems, we don't just offer jobs—we build futures. Our people are at the heart of everything we do, and we're committed to supporting you with benefits that deliver real security, flexibility, and growth from day one.

Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, with dental and vision coverage included. With access to one of the nation's largest provider networks, you'll have quality care wherever life takes you.
Peace of Mind: Protect what matters most with life, critical illness, and accident insurance through Unum—because your family's security matters.
Flexibility for Life: Plan ahead and save with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent-care expenses your way.
Extra Protection When You Need It: Our Health Gap Insurance through Sun Life helps cover unexpected costs, so you're never caught off guard.
Your Future Starts Now: Build your future with our 401(k) plan through The Standard. You're eligible after just six months—because long-term success deserves a strong foundation.

At Cook Systems, you're not just an employee—you're part of a team that values ideas, celebrates results, and grows together. Here, your impact is visible, your contributions are valued, and your career has room to thrive. Ready to be part of something bigger? Let's build the future together at Cook Systems.

#IND1

Apply Now

Refine Your Search

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