Top 49 Tech Help Desk Support Jobs in Devon, PA

IT Support Analyst (East Coast)
Magna Legal Services —King of Prussia, PA
- $60,000 - $75,000 a year
- Full-time
- Hybrid work
- Mid-level
- Windows
- SQL
- Health insurance
Quick Apply
Real Estate Agent – Zillow Flex Team
Tom Toole Sales Group at RE/MAX Main Line —King of Prussia, PA
- $48,226.91 - $196,492.21 a year
- Weekends as needed
- Mid-level
- Real Estate License
- Contracts
- Flexible schedule
Real Estate Agent – Zillow Flex Team
Tom Toole Sales Group at RE/MAX Main Line —West Chester, PA
- $48,226.91 - $196,492.21 a year
- Weekends as needed
- Mid-level
- Real Estate License
- Contracts
- Flexible schedule
Real Estate Agent – Zillow Flex Team
Tom Toole Sales Group at RE/MAX Main Line —Norristown, PA
- $48,226.91 - $196,492.21 a year
- Weekends as needed
- Mid-level
- Real Estate License
- Contracts
- Flexible schedule
Real Estate Agent – Zillow Flex Team
Tom Toole Sales Group at RE/MAX Main Line —Pottstown, PA
- $48,226.91 - $196,492.21 a year
- Weekends as needed
- Mid-level
- Real Estate License
- Contracts
- Flexible schedule
Tier 1 Tech Support- Help Desk
Colonial Electric Supply —King of Prussia, PA
- $50,000 a year
- Overtime
- Mid-level
- Office
- Reliable transportation
- Paid parental leave
- Health savings account
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IT Services Manager
MetaTechnical —Narberth, PA
- $6,000 - $8,500 a month
- Full-time
- Background check
- Software troubleshooting
- Mid-level
- Health insurance
- Paid time off
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2d
Dental Receptionist
Drexel Hill Smiles —Drexel Hill, PA
- $24 - $29 an hour
- Full-time
- Bilingual
- Dental office
- HIPAA
- Health insurance
- 401(k)
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Full Time Front Desk Agent
Club Quarters —Philadelphia, PA
- Full-time
- Hotel
- Entry level
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Front Desk Agent
Club Quarters —Philadelphia, PA
- Full-time
- Hotel
- Entry level
- Health insurance
- Flexible schedule
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12d
Technical Support Specialist II / Field Technician
Viletech Computer Solutions —Philadelphia, PA
- $29 - $38 an hour
- Full-time
- Background check
- Clean driving record
- Software troubleshooting
- Health insurance
- Dental insurance
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11d
Part-Time Front Desk Agent
Club Quarters —Philadelphia, PA
- Part-time
- Hotel
- Entry level
- Health insurance
- Flexible schedule
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Patient Technology Project Lead
Children’s Hospital of Philadelphia —Philadelphia, PA
- $69,200 - $88,200 a year
- Full-time
- 18 years or older
- Computer literacy
- Research
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11d
Front Desk Specialist
Accomplish Health Services, LL —Wilmington, DE
- Full-time
- Bachelor's degree
- Communication skills
- Entry level
- AD&D insurance
- Health insurance
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End User Computing (EUC) Engineer
Qnity —Wilmington, DE
- Hybrid work
- Computer science
- Microsoft Outlook
- Computer Science
Senior Technical Support Analyst
Hajoca Corporation —Whitemarsh, PA
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Profit sharing
- Wellness program
Quick Apply
Technical Curriculum Developer (Agentic AI for IT Support and Data Analytics)
Per Scholas —Philadelphia, PA
- $45 - $50 an hour
- Temporary
- Remote
- Google Workspace
- DevOps
- Mid-level
- Paid parental leave
- AD&D insurance
Quick Apply
13d
Sales Engineer II, SE Desk - Northeast
Samsara —Philadelphia, PA
- $77,350 - $104,000 a year
- Computer Science
- Bachelor of Science
- Mid-level
- Health insurance
- Parental leave
Technical Support Engineer (SIP / VoIP / FoIP)
T38Fax —Philadelphia, PA
- Full-time
- Remote
- Computer Science
- Mid-level
- Bachelor's degree
- Profit sharing
- Health insurance
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IT Manager
Mental Health Partnerships —Philadelphia, PA
- $75,000 - $85,000 a year
- Overtime
- Hybrid work
- Google Workspace
- Office
- Windows
- Disability insurance
- Health insurance
Quick Apply

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IT Support Analyst (East Coast)

Magna Legal Services -
King of Prussia, PA

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Job Details

Full-time
$60,000 - $75,000 a year

Benefits

Health insurance

Qualifications

Customer communication
Network troubleshooting
Triage
Windows
Troubleshooting audio issues
Desktop (troubleshooting support)

Full Job Description

About Us:

Magna Legal Services provides end-to-end legal support services to law firms, corporations, and governmental agencies throughout the nation. As an end-to-end service provider, we can provide strategic advantages to our clients by offering legal support services at every stage of their legal proceedings.

About Maggie
Maggie is Magna's digital court reporter product. Court reporters use Maggie live, during real depositions and proceedings, to capture the official record. When Maggie works well, no one notices. When something goes wrong, proceedings can stop. The stakes are real, and the people on the other end of the line are professionals who need help fast.
We're roughly doubling our user base over the next year and creating our first dedicated support team for the product. This is a founding role for that team.

The role
You're the first call when a court reporter has an issue with Maggie. Sometimes the issue is the product. Sometimes it's a laptop, a network, or a misconfigured headset. Sometimes the user just needs to be walked through a feature they haven't used before.
Your job is to triage quickly, resolve what you can, route what you can't, and make sure the user is never left waiting — especially if a deposition is happening right now.
You'll work closely with our Support Supervisor and Product Subject Matter Expert, the Magna IT team for hardware and network issues, and occasionally our engineering partners for product bugs. You'll also help build the knowledge base, runbooks, and training material we don't have yet — because we're starting from scratch.

What a day looks like

Field inbound tickets, calls, and chats from court reporters using Maggie
Resolve common issues in real time: account access, settings, configuration, how-to questions
Triage incoming issues: is this a Maggie product issue, a hardware/IT issue, or a feature request?
Coordinate with Magna IT teammates when the root cause is the user's machine, network, or peripheral
File clean, reproducible bug reports with our engineering pod (Restless Labs) when the issue is in the product
Take on-call shifts for P0 emergencies — when a deposition is in progress and Maggie is down, you're the person who gets it back up
Update the knowledge base as you learn what's common — every fix you figure out should make the next ticket faster
Build Maggie Specific hardware kits that include laptops and specialized mixers (East Coast)
Watch for patterns and flag them to the product team

Qualifications

3+ years in customer-facing technical support — B2B SaaS, IT help desk, legal tech, or similar
Calm under pressure. You've been the person on the line when a customer's live event is broken and the clock is ticking. You don't panic — you fix or you route, and you keep the user informed.
Sharp triage instincts. You can tell the difference between "this is a product bug" and "this is a laptop issue" without a 45-minute back-and-forth.
Strong written communication. Our users are legal professionals. They notice writing quality. Tickets, emails, and knowledge base articles all need to be clean.
Comfortable on Windows and Mac with basic networking fluency (Wi-Fi troubleshooting, audio device configuration, browser diagnostics).
Self-starter. This is a brand-new team. The runbooks don't exist yet. The process is what we build together. If you need an established playbook before you can act, this isn't the right role.
Available for on-call rotation. P0 incidents happen during live proceedings. We pay a stipend per shift.
Based in the Eastern time zone, available 8a–5p ET

Bonus points

Experience in legal tech, court reporting, or working with attorneys or paralegals
Familiarity with remote deposition platforms, transcription software, or audio/video capture tools
Light scripting or SQL\KQL skills for log analysis
Ticketing system experience (Zendesk, ServiceNow, Jira Service Management, or similar)
Knowledge base authoring experience

Compensation & Benefits

Base salary
Health insurance and benefits
401(k) plan available

An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of the total compensation package for employees.

Magna Legal Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Refine Your Search

Tech Help Desk Support jobs in Devon, PA

IT Support Analyst (East Coast)

Real Estate Agent – Zillow Flex Team

Real Estate Agent – Zillow Flex Team

Real Estate Agent – Zillow Flex Team

Real Estate Agent – Zillow Flex Team

Tier 1 Tech Support- Help Desk

IT Services Manager

Dental Receptionist

Full Time Front Desk Agent

Front Desk Agent

Technical Support Specialist II / Field Technician

Part-Time Front Desk Agent

Patient Technology Project Lead

Front Desk Specialist

End User Computing (EUC) Engineer

Senior Technical Support Analyst

Technical Curriculum Developer (Agentic AI for IT Support and Data Analytics)

Sales Engineer II, SE Desk - Northeast

Technical Support Engineer (SIP / VoIP / FoIP)

IT Manager

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