Top 254 Tech. Support Analyst Jobs in Ashburn, VA

Service Center Analyst
NuAxis Innovations —Sterling, VA
- Online Application
- Hybrid work
- Mid-level
- Windows
- High school diploma or GED
9d
Principal Enterprise Data Risk Analyst
Navy Federal Credit Union —Vienna, VA
- $127,200 - $163,100 a year
- Online Application
- 7 years
- Research
- Office
Open Source Technology Innovation Analyst I
Agile Defense —Arlington, VA
- Office
- Microsoft Office
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
Azure Technical Lead
MANTECH —Springfield, VA
- Full-time
- Azure
- System design
- Office
11d
Principal Business Intelligence Analyst
Navy Federal Credit Union —Vienna, VA
- $127,200 - $163,100 a year
- Online Application
- 5 years
- Office
- Analysis skills
4d
Project, Manager - Business Intel Reports Developer (TS SCI w/ Polygraph)
Deloitte —Arlington, VA
- $131,000 - $218,300 a year
- Full-time
- 5 years
- ERP systems
- SQL
Product Owner
Glint Tech Solutions LLC —Reston, VA
- 8 years
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
Data Scientist
Leidos —Bethesda, MD
- $69,550 - $125,725 a year
- Full-time
- Computer Science
- Bachelor of Science
- Mid-level
Operational Support Analyst
The Media Trust —McLean, VA
- Weekends as needed
- Hybrid work
- Google Workspace
- Computer Science
- Mid-level
Quick Apply
Application Support Analyst
Clark Construction Group —McLean, VA
- $45,000 - $140,000 a year
- Extended hours
- Mid-level
- Office
- 3 years
- Commuter assistance
- Disability insurance
Requirements Analyst, IT
Booz Allen Hamilton —Chantilly, VA
- $55,200 - $126,000 a year
- Full-time
- Mid-level
- Office
- Analysis skills
- Health insurance
- Flexible spending account
Cybersecurity Research Analyst
D-Tech —Herndon, VA
- Bachelor of Science
- Mid-level
- Analysis skills
- Paid holidays
- Health insurance
Salesforce Tester
Steampunk —McLean, VA
- $90,000 - $130,000 a year
- Remote
- 5 years
- Salesforce
- Bachelor's degree
Data Analyst: Television Data Products
FourthWall Media —Dulles, VA
- Email
- Computer Science
- Office
- 3 years
Cyber Defense Analyst
Veilant —Tysons, VA
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Data Tech Analyst
CLVG Consulting —Falls Church, VA
- Full-time
- Bachelor of Science
- Mid-level
- Finance
- Paid holidays
- Disability insurance
Technical Support Analyst (Tier II)
Revolutional, LLC —McLean, VA
- $75,000 - $95,000 a year
- Full-time
- Computer science
- Computer Science
- Customer service
- Paid parental leave
- Health savings account
Quick Apply
Principal Data Analyst - Retail Bank
Capital One —McLean, VA
- Email
- Computer Science
- Office
- AWS
- Health insurance
Junior Systems Analyst
Visionist, Inc. —Washington, DC
- $85,000 - $150,000 a year
- Overtime
- Mid-level
- 3 years
- Analysis skills
- Paid parental leave
- Health savings account
User Support Specialist
Absolute Business Solutions Corp —Bethesda, MD
- $80,000 - $160,000 a year
- 8 hour shift
- Hybrid work
- Mid-level
- Military encouraged
- 4 years
- Paid time off
- 401(k) matching

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Tech. Support Analyst jobs near Ashburn, VA

Service Center Analyst

NuAxis Innovations -
Sterling, VA

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Job Details

Full-time
9 days ago

Qualifications

Technical support via phone
Incident management software
Windows
Printer (troubleshooting support)
High school diploma or GED
Change management
Computer hardware
Desktop (troubleshooting support)
Incident management operations support
Customer support ticket management
SharePoint
Problem management
Productivity software
Desktop administration
Peripheral hardware support
Ticketing system technical support

Full Job Description

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose.

We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind.

We believe happy employees do amazing work, so join our team NOW. We are currently seeking a talented and motivated Service Center Analyst for a Full Time position.

Job Summary:

The Support Center Analyst provides telephone-based technical support to enterprise users across the organization. This role is ideal for a customer-focused IT professional who thrives in a fast-paced environment, takes ownership of issues end-to-end, and is committed to meeting service-level agreements (SLAs). As the first point of contact you will support technical incidents, service requests, and access management while ensuring timely resolution, clear communication, and exceptional customer experience.

This is a hybrid position, with an anticipated work schedule of approximately 60% onsite and 40% remote. The Support Center Analyst may be approved to work remotely but must be available to report onsite as business needs require.

Key Responsibilities

Provide Tier 1 technical support for:
- Desktops, laptops, printers, and peripheral devices
- Network connectivity and access issues
- User accounts
Diagnose, troubleshoot, and resolve technical issues via phone and ticketing system
Open, document, and manage incidents and service requests through the enterprise ticketing system (ServiceNow preferred)
Install, configure, and troubleshoot:
- Core software applications
- Hardware components
Manage user accounts, access, permissions, security groups, and distribution lists using Active Directory Users and Computers (ADUC)
Clearly communicate technical concepts to non-technical users
Monitor ticket queues, prioritize workloads, and meet established SLAs
Escalate unresolved issues to Tiers 2 or 3 when necessary
Proactively communicate status updates and follow through to resolution

Required Skills:

Strong customer service and interpersonal skills
Excellent verbal and written communication abilities
Active listening and analytical troubleshooting skills
High level of ownership and accountability
Ability to multitask in a high-volume support environment
Understanding of Incident, Problem, and Change Management processes

Required Experience

2+ years of experience at an enterprise level:
- Help Desk
- Service Desk
- Technical Support Call Center
Hands-on experience supporting:
- Microsoft Windows 11
- Microsoft Office 365
- SharePoint
Working knowledge of:
- TCP/IP, DHCP, and DNS
- PC hardware, printers, and peripherals
Experience using enterprise ticketing systems (ServiceNow preferred)

Preferred Qualifications

Experience with one or more of the following:
- Windows Operating Systems
- Microsoft Remote Desktop Services
- VPN technologies
- BeyondTrust Remote Support
Familiarity with enterprise infrastructure and end-user computing environments
Familiarity with Microsoft Azure cloud environments, including Azure Active Directory, cloud-based authentication, and enterprise environments
Exposure to Microsoft Intune (Endpoint Manager) in a Tier 1 support capacity, including basic device enrollment support and assisting users with access or connectivity issues.

Education & Certifications

High school diploma or equivalent (required)
Bachelor’s degree (preferred)
Preferred certifications:
- HDI (CSA, SCA, DST)
- ITIL Foundation
- CompTIA A+ or Network+
- MCP, MCSA, or MCSE

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile:

We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More.

NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

#NAI #DICE

Apply Now

Refine Your Search

Tech. Support Analyst jobs in Ashburn, VA

Service Center Analyst

Principal Enterprise Data Risk Analyst

Open Source Technology Innovation Analyst I

Azure Technical Lead

Principal Business Intelligence Analyst

Project, Manager - Business Intel Reports Developer (TS SCI w/ Polygraph)

Product Owner

Data Scientist

Operational Support Analyst

Application Support Analyst

Requirements Analyst, IT

Cybersecurity Research Analyst

Salesforce Tester

Data Analyst: Television Data Products

Cyber Defense Analyst

Data Tech Analyst

Technical Support Analyst (Tier II)

Principal Data Analyst - Retail Bank

Junior Systems Analyst

User Support Specialist

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