Top 47259 Technical Analyst I Jobs

Help Desk Analyst
Software Technology Inc —Harrisburg, PA
- Research
- In-person
- Communication skills
Quick Apply
Service Support Analyst - Medicaid Provider Relations
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VENESCO, LLC —Aberdeen Proving Ground, MD
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Business Analyst Trainee
CapitalPlanHoldings —Remote
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6d
EHR Helpdesk Analyst- REMOTE
Software Technology Inc —Remote
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EHR Applications Analyst I
University of Rochester —Brighton, NY
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GOCOOL —Bellevue, WA
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Technical Analyst (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
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EBA Technical Analyst I
Cincinnati Children's Hospital —Cincinnati, OH
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Systems Analyst
Radiance Solutions —San Ramon, CA
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Business Analyst
Tvarana Software Solutions Pvt Ltd —Frisco, TX
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IT Asset Management Analyst
ATC —Troy, MI
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Jr. Business Analyst
Planned Systems International, Inc. —Remote
- Full-time
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- Microsoft Outlook
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EHR Applications Analyst II
University of Rochester —Brighton, NY
- $70,600 - $105,800 a year
- Full-time
- Remote
- HIPAA
- Mid-level
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Jr. Functional Analyst
CICONIX, LLC —Bethesda, MD
- $60,000 a year
- Full-time
- Background check
- Clinic
- Entry level
- 401(k)
- Paid time off
Quick Apply
Systems Analyst I, II, III, Senior
Global Credit Union —Glendale, AZ
- $63,233 - $152,718 a year
- 8 hour shift
- Computer science
- Computer Science
- Writing skills
- Health savings account
- Paid holidays
Software Analyst I
Horiba Instruments —Irvine, CA
- $80,000 - $107,000 a year
- Full-time
- Mid-level
- Office
- Analysis skills
- Commuter assistance
- Paid holidays
Quick Apply
Information Systems Application Analyst I- Willow
Lake Charles Memorial Health System —Lake Charles, LA
- Full-time
- Entry level
- On-the-job training

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Help Desk Analyst

Software Technology Inc -
Harrisburg, PA

Quick Apply

Job Details

Qualifications

Research

Full Job Description

Title: Help Desk Analyst HDA2 A4 SC3

Location: Harrisburg PA

Duration: Long Term

Contractors will work 5 days in the office and 5 days out of the office.

They can actually do 8AM – 4:30AM or 8:30AM to 5PM whichever of those two shifts they want.

They may come into the office while they are in training though and once they get up to speed, then will be put in the telework mix.

The Help Desk Analyst is doing call center work. They are taking calls and helping people on the computer with logins, resets and assistance getting through applications and escalating tickets to tier two when necessary. There is no wiring, hooking up or unhooking anything, no remote access nothing like that.

The Call Center Analyst analyzes and troubleshoots business application support problems and applies his or her understanding of computer software and hardware products and application services to resolve user problems.

Role Description:

Receives telephone calls and e-mails from users having problems using business application or inquiring how to use specific aspects of the applications.
Ascertains the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, or is an application issue and logs in tracking system.
Escalates issues in accordance with defined procedures.
Assists users through problem solving steps.
Uses technical databases to research problems, and talks with co-workers to research problem and find solution.
Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.
Assists in coordination of changes, upgrades and new products, ensuring systems will operate correctly in current and future environment.
Provides accurate and complete answers to general use and administrative environment questions in a timely manner.
Communicates accurate and useful status updates.
Manages and reports time spent on all work activities.
Follows quality standards.
Able to work in a team environment.
Completes assigned tasks.
Strong communication skills; both written and spoken.

Quick Apply

Refine Your Search

Technical Analyst I jobs

Help Desk Analyst

Service Support Analyst - Medicaid Provider Relations

Workday HCM Business Analyst

Technical Analyst

Technical Analyst I

Business Analyst Trainee

EHR Helpdesk Analyst- REMOTE

EHR Applications Analyst I

Technology Analyst

Technical Analyst (Remote)

EBA Technical Analyst I

Systems Analyst

Business Analyst

IT Asset Management Analyst

Jr. Business Analyst

EHR Applications Analyst II

Jr. Functional Analyst

Systems Analyst I, II, III, Senior

Software Analyst I

Information Systems Application Analyst I- Willow

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