Top 34 Technical Director Jobs in Reno, NV

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Regional Director of Operations
S&S Activewear LLC —Reno, NV
- $175,000 - $220,000 a year
- Full-time
- Background check
- Spanish
- 7 years
- Disability insurance
- Health insurance
Quick Apply
8d
Phlebotomy Instructor/Director
Phlebotomy Training Specialists —Reno, NV
- $26 - $30 an hour
- Part-time
- Classroom
- Blood sampling
- Management
Quick Apply
Executive Director $5,000k Sign On
Brookdale Senior Living Inc. —Reno, NV
- $100,940 - $128,580 a year
- Nights as needed
- Writing skills
- 3 years
- Ability to lift 50 pounds
- Health savings account
- Paid holidays
Quick Apply
Creative Director
Cascade Designs Inc —Reno, NV
- $115,000 - $145,000 a year
- Full-time
- Merchandising
- Mentoring
- Senior level
- Paid holidays
- Health insurance
Quick Apply
Director of Customer Service
Hamilton Company —Reno, NV
- $120,000 - $200,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Disability insurance
- Health insurance
Manufacturing Director
Legrand Group —Reno, NV
- Full-time
- 7 years
- Up to 50% travel
- Residential
- Paid parental leave
- Paid holidays
Quick Apply
Assistant Director, Utilities Services
University of Nevada, Reno —Reno, NV
- Full-time
- Background check
- Residential
- 3 years
- Health insurance
- Dental insurance
Director, Employee Relations, Health & Safety
IGT —Reno, NV
- $168,000 - $209,900 a year
- 11+ years
- Office
- Mentoring
- Disability insurance
- Health insurance
Director of Engineering
Congruex —Reno, NV
- $120,000 - $150,000 a year
- Full-time
- 5 years
- Mentoring
- Recruiting
- Paid parental leave
- Health insurance
Quick Apply
Director, Pharma Storage (Site Director)
Alcami Corporation —Reno, NV
- Full-time
- 6 years
- Ability to walk for extended periods
- Windows
Director of Engineering, Energy Storage
SOLV Energy, LLC —Carson City, NV
- $170,074 - $226,199 a year
- Full-time
- Up to 50% travel
- 5 years
- Travel
- Paid holidays
- Disability insurance
Quick Apply
Director, Community Project Development
i-80 Gold Corp. —Reno, NV
- Full-time
- Engineering
- Office
- Master's degree
Quick Apply
5d
Assurance Director
Sorren —Reno, NV
- $160,000 - $220,000 a year
- Full-time
- CPA
- Bachelor's degree
- Quality control
- Paid parental leave
- Paid holidays
Quick Apply
8d
Director of Quality Assurance
Pacific Cheese —Reno, NV
- Up to 50% travel
- Pass drug screening
- English
- AD&D insurance
- Paid holidays
Quick Apply
14d
Director of Commissioning
Meade —Reno, NV
- $177,000 - $294,000 a year
- 11+ years
- Master's degree
- Travel
- Paid holidays
- Disability insurance
Quick Apply
Director of EGS Business Development - North America
Ormat Technologies —Reno, NV
- English
- Master's degree
- Bachelor's degree
Archaeology Field Director
Westland Resources —Reno, NV
- $30.00 - $39.50 an hour
- Online Application
- Hybrid work
- Management
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Sr Director Accounting
Sierra Nevada Corporation —Sparks, NV
- Full-time
- CPA
- Computer literacy
- ERP systems
- Health insurance
- Dental insurance
SAFETY SPECIALIST, ELEVATOR - DIR
State of Nevada (NV) —Carson City, NV
- $70,282.08 - $104,713.20 a year
- Weekends as needed
- Mid-level
- High school diploma or GED
- Analysis skills

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Director, Member Advocate Center

Costco Auto Program
Reno, NV

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

Technical Director jobs in Reno, NV

Director, Member Advocate Center

Regional Director of Operations

Phlebotomy Instructor/Director

Executive Director $5,000k Sign On

Creative Director

Director of Customer Service

Manufacturing Director

Assistant Director, Utilities Services

Director, Employee Relations, Health & Safety

Director of Engineering

Director, Pharma Storage (Site Director)

Director of Engineering, Energy Storage

Director, Community Project Development

Assurance Director

Director of Quality Assurance

Director of Commissioning

Director of EGS Business Development - North America

Archaeology Field Director

Sr Director Accounting

SAFETY SPECIALIST, ELEVATOR - DIR

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