Top 1514 Technical Helpdesk Manager Jobs

EPIC EHR Helpdesk Shift Lead - REMOTE
Software Technology Inc —Remote
- Contract
- Remote
- Mentoring
- Senior level
Quick Apply
Technical Support Specialist
PatientNow —Remote
- $24 - $26 an hour
- Full-time
- Remote
- Mid-level
- Analysis skills
- Communication skills
Quick Apply
IT Computer Systems Manager Level 3 (IT Services, Security, & Help Desk Management), Provisional - Instructional Computing & Information Technology, HCCS
The City University of New York (CUNY) —New York, NY
- $106,732 - $143,146 a year
- Full-time
- 18 years or older
- Computer Science
- Research
IT Support Manager - Internal Operations
Concert Golf Partners —Remote
- $90,000 - $120,000 a year
- Full-time
- Continuous improvement
- Mentoring
- Organizational skills
Quick Apply
IT Manager (Remote, Part-time)
Field Materials —Remote
- Choose your own hours
- Remote
- Google Workspace
- Mid-level
- Scripting
Help Desk Lead/Manager
PingWind —Remote
- Full-time
- Remote
- Computer science
- 7 years
- Computer Science
- AD&D insurance
- Paid holidays
Quick Apply
Senior IT Systems Lead
Washington Center for Bleeding Disorders —Seattle, WA
- $135,000 - $165,000 a year
- Full-time
- Background check
- Computer science
- 7 years
- Health insurance
- Dental insurance
Quick Apply
Desktop Support III-Knoxville, TN Office Onsite
Edfinancial Services LLC —Knoxville, TN
- On call
- Microsoft Outlook
- Computer literacy
- Mid-level
Quick Apply
MSP IT Manager
Preston Harris Group —Miami, FL
- $90,000 a year
- Monday to Friday
- Management
- Mid-level
- Travel
Quick Apply
IT / Loss Prevention Manager
Zelle —Lincoln, NE
- Mid-level
- Front desk
- 2 years
Quick Apply
12d
IT Manager / Senior IT Manager (based on experience)
ARKRAY GROUP —Plano, TX
- Full-time
- Computer science
- Computer Science
- HIPAA
- Health savings account
- Health insurance
Quick Apply
IT Operations Manager
Barrett Business Services —Eugene, OR
- $65,000 - $80,000 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
2d
Information Technology Technician
Huyett —Minneapolis, KS
- $21 - $27 an hour
- Full-time
- Computer Science
- Computer literacy
- Mid-level
- Profit sharing
- Paid holidays
Service Desk Lead - Enterprise IT
Inktel Contact Center Solutions —Doral, FL
- $70,000 - $80,000 a year
- Full-time
- 7 years
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply
IT Support Manager
Liebherr USA Co. —Tupelo, MS
- Online Application
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Restaurant POS Consultant (Training & Install – Travel Role) – Bilingual
Hospitality Technology Solutions —Miami, FL
- $18 - $25 an hour
- Full-time
- Hospitality
- Spanish
- Customer service
- Travel reimbursement
- Paid time off
Quick Apply
Senior IT Account Manager
Lyra Technology Group —Firestone, CO
- $75,000 - $90,000 a year
- Office
- Bachelor's degree
- Organizational skills
Quick Apply
IT Incident and Reporting Manager
Yoh, A Day & Zimmermann Company —Boston, MA
- $33 - $37 an hour
- Contract
- Hybrid work
- University
- Organizational skills
- Fair chance
- Health savings account
- Disability insurance
Quick Apply
Systems Administrator
URANIUM ENERGY CORP —Corpus Christi, TX
- Full-time
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
IT TECHNICAL SUPPORT SPECIALIST
Advanced Motion Controls —Camarillo, CA
- $39 - $49 an hour
- Weekends as needed
- Computer science
- Computer Science
- High school diploma or GED

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EPIC EHR Helpdesk Shift Lead - REMOTE

Software Technology Inc -
Remote

Quick Apply

Job Details

Contract

Qualifications

Knowledge management
Managing technical support teams
Staff supervision
EHR go-live support
Content creation for technical audiences
Team supervision
Managing teams in a customer support role
Incident report management
Triage
Coaching
Operations coordination planning
Shift management
Incident Escalation
Customer service training (staff training program)
Incident management operations support
Customer support ticket management
Mentoring
Vendor communication
Customer service knowledge base
ServiceNow
Online help documentation
Senior level
Cross-functional collaboration
Developing technical user guides
Cross-functional communication
Ticketing system technical support
Service level agreement (SLA) management

Full Job Description

EHR Helpdesk Shift Lead
REMOTE
1 year Contract
2nd Shift (3PM EST – 11:30 PM EST)
3rd Shift (11PM EST – 7:30 AM EST)

Position Summary

The EHR Helpdesk Shift Lead serves as the senior technical lead and subject matter expert for Epic-related support activities within the centralized IT Helpdesk. This role provides expert-level troubleshooting, guides lower-tier analysts, and ensures effective support coverage during their assigned shift.

The Shift Lead plays a critical role in ensuring incident resolution, operational excellence, and alignment of support activities with clinical and business objectives across 13 state-operated healthcare facilities.

Key Responsibilities

Serve as the highest escalation point for complex Epic-related incidents, service requests, and troubleshooting.
Provide expert-level support for Epic applications, including issue triage, resolution, and coordination with application analysts and vendors.
Lead support staff during assigned shifts, offering guidance, coaching, and performance oversight.
Monitor and prioritize ServiceNow ticket queues to ensure service level agreements (SLAs) are met.
Coordinate with clinical informatics, application teams, and infrastructure services to address cross-functional issues.
Oversee helpdesk operations during shift, including workload distribution, shift reporting, and escalation handling.
Assist in planning and supporting Epic go-lives, system upgrades, and Technical Dress Rehearsals (TDRs).
Develop and maintain technical documentation, workflows, and knowledge base content.
Train and mentor helpdesk team members, ensuring adherence to support standards and customer service best practices.
Report critical incidents, risks, and patterns to leadership for further review and resolution.

Quick Apply

Refine Your Search

Technical Helpdesk Manager jobs

EPIC EHR Helpdesk Shift Lead - REMOTE

Technical Support Specialist

IT Computer Systems Manager Level 3 (IT Services, Security, & Help Desk Management), Provisional - Instructional Computing & Information Technology, HCCS

IT Support Manager - Internal Operations

IT Manager (Remote, Part-time)

Help Desk Lead/Manager

Senior IT Systems Lead

Desktop Support III-Knoxville, TN Office Onsite

MSP IT Manager

IT / Loss Prevention Manager

IT Manager / Senior IT Manager (based on experience)

IT Operations Manager

Information Technology Technician

Service Desk Lead - Enterprise IT

IT Support Manager

Restaurant POS Consultant (Training & Install – Travel Role) – Bilingual

Senior IT Account Manager

IT Incident and Reporting Manager

Systems Administrator

IT TECHNICAL SUPPORT SPECIALIST

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