Be part of an amazing story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
The Product Manager brings a high-energy approach to developing customer-centric e-commerce user experiences and features that grow the customer base, drive user engagement, and improve the overall site experience. The role develops and owns execution of the product roadmap for the assigned product area and collaborates with cross-functional partners across design, engineering, analytics, and business throughout the product lifecycle, from ideation through execution. The Product Manager works in an agile environment focused on continuous improvement, where ideas and feedback are encouraged, and is empowered to make decisions that create memorable, loyalty-building experiences for every Macy’s customer.
What You Will Do
- Develop and maintain a product roadmap aligned to business goals and product strategy by delivering key milestones and achieving defined KPIs.
- Communicate product vision, roadmap, and progress to partners across Macy’s.
- Identify and prioritize opportunities to improve customer experiences through cross-functional collaboration, data analysis, and deep understanding of customer needs.
- Define product and customer experiences through clear, detailed, and timely artifacts, including product requirements and user stories.
- Collaborate with design, engineering, analytics, and other product managers to design, build, and launch product features that drive growth and engagement.
- Maintain a healthy, prioritized backlog of well-groomed, insight-driven user stories.
- Partner with engineering scrum teams and technical leads to refine requirements that support simple, intuitive user experiences.
- Define success metrics, ramp plans, and measurement criteria.
- Design and run experiments to test hypotheses and identify solutions that improve conversion, engagement, and customer loyalty.
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
- In addition to the essential duties mentioned above, other duties may be assigned.
Skills You Will Need
Product Strategy & Roadmap Ownership: Proven ability to define, maintain, and execute product roadmaps that align with business goals, product strategy, and KPIs while delivering measurable customer and commercial impact.
Customer-Centric Product Thinking: Deep commitment to understanding customer needs and behaviors, translating insights into intuitive, loyalty-building e-commerce experiences that improve engagement and satisfaction.
Analytical Thinking & Data-Driven Decisions: Strong analytical rigor and first-principles problem-solving skills, with the ability to define success metrics, run experiments, interpret data, and apply insights to optimize conversion, engagement, and retention.
Cross-Functional Leadership & Collaboration: Demonstrated ability to lead through influence and collaborate effectively with design, engineering, analytics, and business partners across the full product lifecycle.
Execution Excellence in Agile Environments: Strong execution skills with experience managing backlogs, grooming user stories, partnering with scrum teams, and delivering high-quality outcomes in an agile, fast-paced environment.
Business Acumen & E-commerce Expertise: Solid understanding of retail and e-commerce economics and business strategy frameworks, with the ability to balance customer value and commercial outcomes.
Technical & Product Development Fluency: Working knowledge of technical concepts, agile methodologies, and modern product development practices to effectively partner with engineering teams and make informed trade-offs.
Innovation & Emerging Technology Awareness: Ability to stay ahead of emerging technologies and leverage them to build differentiated, scalable digital experiences.
Communication & Stakeholder Influence: Confident written and verbal communication skills, with the ability to clearly articulate product vision, progress, and trade-offs to cross-functional partners and senior leaders.
Continuous Learning & Growth Mindset: Curiosity-driven, adaptable learner who actively seeks new methodologies, industry trends, and feedback to continuously improve products and ways of working.
Who You Are
- Candidates with a Bachelor’s degree or equivalent work experience in a related field are encouraged to apply. Previous work experience related to product strategy, product management, design, engineering, site merchandising, or management consulting preferably in a retail or ecommerce company required.
- Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
- Able to work a flexible schedule based on department and company needs.
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Tuition reimbursement
Access the full menu of benefits offerings here.
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - apply today!
This job description is not all-inclusive. Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
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This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.
