Technical Support Representative - Remote
BigCommerce —Remote
- $19 - $21 an hour
- Weekends as needed
- Remote
- Mid-level
- Communication skills
- HTML
Customer Support Representative
PeopleJoy —Remote
- $48,000 - $58,000 a year
- Full-time
- Remote
- Communication skills
- Entry level
- Disability insurance
- Health insurance
Quick Apply
4d
Technical Sales Representative
Markin Tubing, LP —Wyoming, NY
- $62,000 - $82,000 a year
- Full-time
- Background check
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Network Administrator
Steele Memorial Medical Center —Salmon, ID
- Full-time
- Computer science
- Computer Science
- Hospital
6h
Electrical Field Service Technician/Engineer - Up to 15K Sign-on Bonus based on Relevant Experience
Linde —East Chicago, IN
- $90,000 - $120,000 a year
- Full-time
- Background check
- Computer literacy
- Maintenance
- Health insurance
- Dental insurance
Quick Apply
Technical Services Advisor
ATAS International, Inc. —Allentown, PA
- Mid-level
- Office
- Trade school
Quick Apply
Sales Representative
All-Mode Communications —Freeville, NY
- $18.50 - $21.50 an hour
- Full-time
- Customer service
- Mid-level
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
Inspector
Summit Fire & Security —Chantilly, VA
- $32 - $38 an hour
- Full-time
- Background check
- Clean driving record
- Customer service
- Paid holidays
- Disability insurance
Marketing Sales Representative
Denisco-Kindler Group —Morgantown, WV
- $25 - $30 an hour
- Full-time
- Background check
- Sales
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Sales Representative
American Garage Door Supply Inc. —Bemidji, MN
- $45,000 - $55,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health insurance
- Paid time off
Quick Apply
10d
FTR Power Trader - PJM/MISO Market
Energy Transfer Partners —Overland Park, KS
- Full-time
- Office
- Finance
- Master's degree
10d
Technical Sales Representative
HA International, LLC —Kalamazoo, MI
- $100,000 - $115,000 a year
- Full-time
- Marketing
- Mid-level
- Office
- Health insurance
Quick Apply
Sales Application Engineer
Nortek Air Solutions —Tualatin, OR
- $70,000 - $110,000 a year
- Full-time
- Bachelor of Science
- Engineering
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Field Service Technician/Electrical- Abilene, TX
Vertiv —Abilene, TX
- Weekends as needed
- Background check
- Military
- Pass drug screening
- Profit sharing
- Health insurance
Senior Infrastructure Security Engineer
GNS North America —Grand Rapids, MI
- Full-time
- Background check
- Azure
- System design
Quick Apply
Concierge Sales Agent - Princeville, Kauai
Travel + Leisure Co. —Princeville, HI
- $70,000 - $100,000 a year
- Email
- Background check
- Writing skills
- High school diploma or GED
- Wellness program
- Paid holidays
Quick Apply
Technical Sales Representative
Confidential —Milwaukee, WI
- $100,000 - $115,000 a year
- Full-time
- Mid-level
- 3 years
- Driver's License
- Health savings account
- Disability insurance
Quick Apply
HVAC Tech Support Representative 2nd Shift- No more crawling in hot attics and dirty crawlspaces!
HVACDirect.com —Vandalia, OH
- Full-time
- Background check
- 5 years
- Office
- Paid holidays
- Health insurance
Quick Apply
Technical Service Representative - Agricultural
Hawkins Inc —Roca, NE
- $55,000 - $65,000 a year
- Carpentry
- Background check
- Clean driving record
- Employee stock purchase plan
- Paid holidays
Quick Apply
Technical Account Representative
Bankers Equipment Service —Fargo, ND
- $51,702.27 - $75,265.09 a year
- Full-time
- Clean driving record
- Computer literacy
- Mid-level
- Paid training
- Paid holidays
Quick Apply
4d

I want to receive the latest job alert for Technical Representative

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Technical Representative jobs near

Technical Support Representative - Remote

BigCommerce
Remote

Apply Now

Job Details

Full-time
$19 - $21 an hour

Qualifications

Post-sales product instruction
Customer training
Client onboarding
Email customer support
Technical support via phone
CSS
Account maintenance
Phone communication
Standard Operating Procedures (SOPs) implementation
Account troubleshooting
Data structures
De-escalation techniques
Conflict de-escalation
Mid-level
E-commerce
Financial issue resolution
Customer engagement
Customer issue escalation
Billing issue inquiries
Customer satisfaction improvement
Technical support via email
Standard operating procedures (SOPs)
Communication skills
jQuery
HTML
Standard operating procedures drafting

Full Job Description

Welcome to the Agentic Commerce Era

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce , Feedonomics , and Makeswift , we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you.

As a Technical Customer Support Representative, you will be responsible for supporting, providing value to, and powering the growth of merchants using the world’s best, and most successful, eCommerce platform for growing businesses. You will educate customers on various platform features, troubleshoot technical issues, and enable merchants to sell more.

What You'll Do:

Provide outstanding phone, email, and chat-based technical support to our customers in a fast-paced environment (expect up to 7.5 hours of talk/chat time a day)
Provide extraordinary support to our ever-growing merchant base with your unsurpassed customer service and problem solving capabilities
Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand
Communicate with the management team and developers to improve product functionality and resolve issues
Decrease incoming volume by striving toward first contact resolution and proactively onboarding and advising customers on eCommerce best practices
Assist customers with common billing, invoice, and account issues
Utilize classroom, video, and self-paced training to stay ahead of product advancements and eCommerce best practices; utilize your knowledge to solve problems efficiently
Display high levels of professionalism in recurring interactions with departments inside and outside of the CSS organization

Who You Are:

A work ethic that demonstrates dedication to the company, its mission, and the team; a desire to work in a culture of excellence
Experience in a customer-facing, service-oriented role is required; experience in a phone, email, or chat-based technical support or customer service contact center preferred
Exceptional ability to utilize self-service resources (internal guides, Google-fu, external service portals, etc) to find solutions is required
Strong aptitude toward various web, eCommerce, and hosting technologies and how they work together
Exceptional critical thinking and soft skills with a passion for getting every customer on the path to success using thoughtful solutions that best fit each situation
Team player interested in growing and competing alongside some of the best technical support agents in the business; willingness to help and seek help from peers
Exceptional written and verbal communication skills; an ability to communicate effectively with and deescalate frustrated or upset customers without taking it personally
Ability to read or edit within at least one web language (HTML, CSS, Javascript, Jquery, etc), as well as a basic understanding of data structures, is preferred

Additional Requirements:

We have a variety of schedules available and will include evenings, weekends, and holidays

This description is intended to serve as a summary of key duties and responsibilities and may not contain a comprehensive list of activities .

#LI-KE1

#LI-REMOTE

(Pay Transparency Range - $19.00 - $21.00)

The exact salary will be dependent on the successful candidate’s location, relevant knowledge, skills, and qualifications.

Inclusion and Belonging

At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team.

Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/

Protect Yourself Against Hiring Scams: Our Corporate Disclaimer

Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.

Be advised:
Commerce does not offer jobs to individuals who do not go through our formal hiring process.

Commerce will never:

require payment of recruitment fees from candidates;
request personally identifiable information through unsanctioned websites or applications;
attempt to solicit money from you as part of the hiring process or as part of an employment offer;
solicit money to complete visa requirements as part of a job offer.

If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.

Apply Now

Refine Your Search

Technical Representative jobs

Technical Support Representative - Remote

Customer Support Representative

Technical Sales Representative

Network Administrator

Electrical Field Service Technician/Engineer - Up to 15K Sign-on Bonus based on Relevant Experience

Technical Services Advisor

Sales Representative

Inspector

Marketing Sales Representative

Sales Representative

FTR Power Trader - PJM/MISO Market

Technical Sales Representative

Sales Application Engineer

Field Service Technician/Electrical- Abilene, TX

Senior Infrastructure Security Engineer

Concierge Sales Agent - Princeville, Kauai

Technical Sales Representative

HVAC Tech Support Representative 2nd Shift- No more crawling in hot attics and dirty crawlspaces!

Technical Service Representative - Agricultural

Technical Account Representative

I want to receive the latest job alert for Technical Representative

Related Searches

Explore jobs in more locations

Welcome to the Agentic Commerce Era

Inclusion and Belonging

Protect Yourself Against Hiring Scams: Our Corporate Disclaimer

Job Seeker Tools

Employer Tools

Browse

Stay Connected