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Ameritas : NICE Solution Architect

Capgemini -
Lincoln, NE

Apply Now

Job Details

Contract
$52.70 - $82.35 an hour
12 days ago

Benefits

Health insurance
Dental insurance
Vision insurance
Retirement plan

Qualifications

Salesforce API integration
Systems integration
Data privacy management
Call center experience
Application Architecture Design (Architecture design skill)
Integration Architecture Design (Architecture design skills)
Technology security practices
Information security compliance
IVR
Cloud compliance
Data integration architecture
Telephone systems
CRM system proficiency
Back-end integration
Workforce management
Data security architecture
Microsoft Dynamics

Full Job Description

Lincoln, NE, United States (On-site)

Contract (5 months 2 days)

Published 12 days ago

crm integration

Workforce Management

salesforce integration

quality management

Microsoft Azure

Data Privacy & Compliance

CCaaS platform

jira

cloud migration

We are looking for a senior CCaaS Solution Architect with strong customer facing experience to design and deliver end to end cloud contact center solutions across leading CCaaS platforms such as NICE CXone, Genesys Cloud, Amazon Connect, and Microsoft CCaaS. The role involves owning the complete IVR customer journey, omnichannel design, WFM, and API based integrations, translating customer requirements into scalable, secure cloud architectures.

Key Responsibilities:

Design end to end CCaaS solutions, including IVR journeys, omnichannel flows, and customer experience design
Lead customer workshops to gather requirements and propose best fit CCaaS solutions
Architect and integrate Workforce Management (WFM), reporting, and analytics
Design and govern API based integrations with CRM and enterprise systems
Create high level and detailed architecture, call flow, and integration diagrams
Support on prem to CCaaS migration and cloud transformation initiatives
Provide architectural leadership, estimates, and guidance to delivery teams

Must have skills:

10 to 15 years of experience in Contact Center / CCaaS architecture
Hands-on experience with multiple CCaaS platforms such as:
NICE CXone (preferred)
Genesys Cloud
Amazon Connect
Microsoft CCaaS

Strong expertise in:

IVR & customer journey design
WFM solutions
REST/API integrations
Experience integrating CCaaS with CRM systems (Salesforce, MS Dynamics)
Solid understanding of cloud platforms (AWS / Azure / GCP)
Good knowledge of security, compliance, and data privacy in cloud contact centers

Preferred:

NICE CXone certification
Experience with AI driven contact center capabilities
Exposure to Quality Management (QM)
Familiarity with Agile delivery and Jira

The pay range that the employer in good faith reasonably expects to pay for this position is $52.70/hour - $82.35/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.

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Refine Your Search

Technical Solution Architect jobs

Ameritas : NICE Solution Architect

Azure Solution Architect – Remote in USA

Lead Technical Architect

Cloud Solution Architect

AWS Solution Architect

Technical Architect

Investment Data Solution Architect

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Azure Solution Architect

Windchill Solution Architect

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Technical Solution Architect

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Azure Solution Architect - Industrial IoT

SFCC Technical Architect - Digital Technologies

Solutions Architect/Inside Sales Engineer

Snowflake Architect

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