Top 4852 Technical Support (networking) Jobs

Service Desk Analyst - Newark, NJ/Hybrid
Software Technology Inc —Newark, NJ
- Contract
- Hybrid work
- Computer Science
- Writing skills
- Mid-level
Quick Apply
Entry Level - IT Support Technician
Myrtle Beach Travel Park —Myrtle Beach, SC
- $23.17 - $25.00 an hour
- Full-time
- Hospitality
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Entry-Level Computer Support Technician
IT-Solution Services LLC —Tannersville, PA
- $22 - $25 an hour
- Part-time
- Remote
- Windows
- Analysis skills
- Fair chance
- Health insurance
- Dental insurance
Quick Apply
Remote Technical Support Specialist
Qureos Inc —New York, NY
- $22 - $35 an hour
- Full-time
- Remote
- Mid-level
- Windows
- Communication skills
7d
IT Support Technician (Part-Time, REMOTE)
Connection —Remote
- $38 - $40 an hour
- Part-time
- Remote
- 5 years
- Windows
- Organizational skills
12d
Technical Support Associate - PH
Compass Experience Labs —Remote
- Full-time
- Remote
- Mid-level
- Communication skills
Quick Apply
Support Technician Level 1
KairosIT —Remote
- $40,000 - $55,000 a year
- Full-time
- Remote
- Mid-level
- Windows
- High school diploma or GED
IT Support Technician - (REMOTE)
eXp World Holdings —Remote
- Remote
- Google Workspace
- Computer Science
- Bachelor of Science
- Wellness program
- Paid parental leave
Technical Support Agent
PAR —Remote
- $19 - $22 an hour
- Overtime
- Remote
- Computer science
- Windows
- Computer networking
Technical Customer Support Engineer, Tier 2 - West Cost (Second shift)
UVeye —Remote
- $36 - $43 an hour
- Full-time
- Computer science
- Azure
- Computer Science
- Paid holidays
- Health insurance
Quick Apply
Technical Analyst, Pharmacy Support-Remote [M-F 6a-2:30p CST]
ScriptPro LLC —Remote
- $24 - $27 an hour
- Full-time
- Remote
- Background check
- Computer science
- Computer Science
- Wellness program
- Paid holidays
Quick Apply
Technical Product Support - EdTech
Securly —Remote
- $24.00 - $26.44 an hour
- Overtime
- Remote
- School experience
- Computer Science
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
Cloud Support Technician, Talent Pipeline (Remote US)
Atmosera —Remote
- $50,000 - $60,000 a year
- Full-time
- Remote
- Writing skills
- Mid-level
- Windows
- AD&D insurance
- Paid holidays
Quick Apply
Technical Support Specialist
MacStadium —Remote
- $55,000 - $71,000 a year
- Full-time
- Background check
- Google Workspace
- Mid-level
- Health insurance
- Paid time off
Quick Apply
WFH IT Support Representative (Entry Level)
Qureos Inc —Las Vegas, NV
- Microsoft Outlook
- Computer Science
- Computer literacy
- Paid training
- Health insurance
7d
Technical Support Specialist, Oceania
IDScan.net —Remote
- Full-time
- Remote
- Mid-level
- Windows
- 3 years
Quick Apply
Technical Support Agent Remote
Qureos Inc —Island Park, NY
- $24 - $34 an hour
- Full-time
- Remote
- Computer science
- Computer Science
- Windows
- Paid training
- Opportunities for advancement
2d
IT Manager - Technical Support
Cenveo Worldwide Limited —Remote
- Computer science
- Computer Science
- Office
Quick Apply
IT Support Tier I
ACF Technologies, Inc. —Remote
- $18 - $21 an hour
- On call
- Remote
- Computer science
- Computer Science
- Bachelor of Science
Quick Apply
Technical Analyst, Pharmacy Support-Remote [Sa-Tu 10a-8:30p CST]
ScriptPro LLC —Remote
- $24 - $27 an hour
- Full-time
- Remote
- Background check
- Computer science
- Computer Science
- Wellness program
- Paid holidays
Quick Apply

I want to receive the latest job alert for Technical Support (networking)

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Technical Support (networking) jobs near

Service Desk Analyst - Newark, NJ/Hybrid

Software Technology Inc -
Newark, NJ

Quick Apply

Job Details

Contract

Qualifications

Windows
Bachelor's degree
IP networking
Network routing
Productivity software
Active Directory management

Full Job Description

Service Desk Analyst

Newark, NJ

6-month contract

Hybrid schedule - 3 days Onsite, 2 days Remote

Roles and Responsibilities

· Field end user phone calls, emails, and alerts, and submit tickets accordingly.
· Provide first & second level of support to end users, properly identifying and diagnosing reported issues and requests with the mindset of resolving upon first contact or remaining engaged with the client via proper follow up and communication, ensuring closure.
· Escalate tickets to the appropriate channels when required to ensure incidents and requests are resolved in a timely fashion and within the SLA.
· Proactively monitor ticket queues, prioritizing incidents and requests, taking immediate action or escalating issues as required. Identify real time trends for potential recurring or major issues and communicating findings to the proper support teams and management
· Ensure all tickets are properly managed with complete and accurate information. Perform ticket trending and analysis of recurring issues and provide suggestions for reducing tickets, improving issue resolution, optimizing client satisfaction and the overall customer IT experience.
· Create knowledge articles, maintain an active knowledge base, and follow processes based on ITIL principles and best practices. Actively participate in process improvement through training and collaboration with both service desk and support team members.
· Stay informed of new technology, features, and functionality as they are deployed to provide optimal client support. Offer suggestions for improvements of current technology in production or available for implementation.

Education, Experience and Qualifications:

· Bachelor's Degree in Computer Science or related field.
· 3-5 years' experience in a corporate IT service desk environment with exceptional problem-solving skills.

Knowledge and Skills:

· Must have exceptional skills in Office 365.
· Must be proficient working with Microsoft Windows, Office Suite, and Active Directory.
· Must have basic networking (TCP/IP, DNS, routing, subnetting) knowledge.
· Basic understanding of ITIL or related processes and best practices, as well as end user and client related SLAs.
· Excellent communication skills, including the ability to interact effectively with all clients and executives, always promoting and maintaining a high standard of customer service and satisfaction.
· Proficiency in customer relationship management, building strong relations with clients.
· Team player required: Must be able to interact with peers, engineers and support staff, as well as all of IT management in a constantly evolving environment
· Ability to work in fast paced environment and a strong desire to learn.

Quick Apply

Refine Your Search

Technical Support (networking) jobs

Service Desk Analyst - Newark, NJ/Hybrid

Entry Level - IT Support Technician

Entry-Level Computer Support Technician

Remote Technical Support Specialist

IT Support Technician (Part-Time, REMOTE)

Technical Support Associate - PH

Support Technician Level 1

IT Support Technician - (REMOTE)

Technical Support Agent

Technical Customer Support Engineer, Tier 2 - West Cost (Second shift)

Technical Analyst, Pharmacy Support-Remote [M-F 6a-2:30p CST]

Technical Product Support - EdTech

Cloud Support Technician, Talent Pipeline (Remote US)

Technical Support Specialist

WFH IT Support Representative (Entry Level)

Technical Support Specialist, Oceania

Technical Support Agent Remote

IT Manager - Technical Support

IT Support Tier I

Technical Analyst, Pharmacy Support-Remote [Sa-Tu 10a-8:30p CST]

I want to receive the latest job alert for Technical Support (networking)

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected