Top 17 Technical Support Analyst Jobs in Exton, PA

IT Support Analyst
Allan Myers, Inc —Malvern, PA
- Full-time
- Hybrid work
- Computer Science
- Construction site
- Mid-level
GroupLink Helpdesk Analyst
The Evolvers Group —Philadelphia, PA
- Contract
- Mid-level
- Analysis skills
- Organizational skills
3d
Technical Support Analyst
CSC (Corporation Service Company) —Wilmington, DE
- Overtime
- Mid-level
- Product management
- Travel
5d
Helpdesk Analyst II
CBIZ —Philadelphia, PA
- Call employer
- Hybrid work
- Mid-level
- Windows
- 3 years
IT Support Analyst (East Coast)
Magna Legal Services —King of Prussia, PA
- $60,000 - $75,000 a year
- Full-time
- Hybrid work
- Mid-level
- Windows
- SQL
- Health insurance
Quick Apply
Business Systems Support Analyst
Allan Myers, Inc —Worcester, PA
- Full-time
- Computer Science
- Research
- Mid-level
Command Center Analyst
Berkley —Wilmington, DE
- Full-time
- Mid-level
- Office
- Windows
4d
Senior Technical Support Analyst
Hajoca Corporation —Whitemarsh, PA
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Profit sharing
- Wellness program
Quick Apply
Senior User Support Analyst - Philadelphia
Rawle & Henderson LLP —Philadelphia, PA
- Full-time
- 5 years
- Research
- Windows
Quick Apply
4d
Platform Operations Sr. Analyst – Weekend Shift, Nasdaq Eqlipse Trading (Philadelphia)
NASDAQ —Philadelphia, PA
- $73,000 - $124,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- DevOps
- Paid parental leave
- Employee stock purchase plan
Supervisor Customer Service Workforce Analyst (Hybrid- PA, NJ, DE)
Independence Blue Cross —Philadelphia, PA
- Overtime
- 5 years
- Mid-level
- Windows
- Work from home
2d
Epic Credentialed Trainer-Project Delivery Senior Analyst
Deloitte —Philadelphia, PA
- $71,300 - $112,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level

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GroupLink Helpdesk Analyst
The Evolvers Group —Philadelphia, PA
Excellent verbal and written communication skills, with the ability to communicate effectively with both technical and non-technical users.
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Analyst, Associate Technology Support
Victoria's Secret —Reynoldsburg, OH
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender,…
$59,300 - $77,805 a year
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IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
$45,000 - $60,000 a year
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11d

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Technical Support Analyst jobs near Exton, PA

IT Support Analyst

Allan Myers, Inc -
Malvern, PA

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Job Details

Full-time

Qualifications

Mobile device support
Operating systems
Enterprise software
Professional ethics
Incident management software
Equipment troubleshooting
Productivity software support
Desktop (troubleshooting support)
SaaS platforms
Scripting
Desktop applications
Networking equipment (troubleshooting support)
Productivity software
Desktop administration
Hardware diagnostics
Automation tools
IT department experience

Full Job Description

Responsibilities:

Position Summary:

The Support Analyst ensures the reliable operation of IT systems by resolving escalated incidents and service requests, supporting end users, and participating in IT projects. This role also performs routine IT administrative functions while actively contributing to their automation. The position emphasizes strong technical support experience, effective troubleshooting, workflow improvement, proactive communication, and comprehensive documentation.

Responsibilities:

The Support Analyst is responsible for the following:

Escalated End-User Support & Service Delivery
- Provide advanced support for escalated incidents and service requests via the ITSM platform, chat, phone, remote management and in person as needed.
- Serve as an escalation point for complex technical issues, coaching and mentoring team members as needed.
- Maintain clear, accurate, and complete documentation for all incidents and requests.
- Participate in a rotating after‑hours on‑call schedule and provide on‑site support at offices or job sites when required.

Troubleshooting and Technical Problem Resolution
- Diagnose and resolve software, hardware, application, and connectivity issues, including recurring and high‑impact problems.
- Support endpoint devices and ensure compliance with configuration, security, and governance standards.
- Monitor systems and applications to identify performance issues and proactively recommend improvements.
- Maintain working knowledge of enterprise platforms, department‑specific business applications, and network fundamentals.

IT Administration & Access Management
- Perform IT administrative functions such as:
- User onboarding and offboarding
- Account creation, modification, suspension, and removal
- Application licensing and access provisioning
- Hardware specification, testing, deployment, and lifecycle support
- Validate access requests against role‑based access standards, approvals, and audit requirements.
- Execute onboarding and offboarding processes accurately to ensure secure and timely access.

Automation, Workflow, & Project Support
- Participate in IT projects, including hardware refreshes, software upgrades, and platform enhancements.
- Assist with the design, implementation, maintenance, and support of automated workflows and administrative processes.
- Continuously identify opportunities to improve efficiency, reliability, and consistency through automation and process optimization.

Site Commissioning
- Oversee Site Startups, Moves and Shutdowns including hardware procurement and broadband services.
- Build and maintain Site Job Boards
- Coordinate network refreshes

Training and Documentation
- Develop, maintain, and update standard operating procedures (SOPs), FAQs, and internal knowledge documentation.
- Provide end‑user training and guidance on IT systems, tools, and best practices, including Microsoft productivity tools and core business applications.
- Lead or support training sessions for support team members to improve technical skills and process adherence.
- Promote knowledge sharing and documentation standards across the support organization.

Qualifications:

Education & Certification:

Bachelor’s degree in Business, Information Technology, Computer Science, Engineering, or a related field preferred.
Certifications such as CompTIA A+ or ITIL preferred.

Experience:

3-5 years of related experience in an IT role
Experience with IT workflow improvement, scripting, automation preferred

Required Skills and Competencies:

Technical Proficiency: Strong experience with ITSM systems, SaaS platforms, mobile and desktop operating systems, networking technologies, Microsoft productivity tools, automation platforms, and scripting.
Problem Solving: Advanced troubleshooting and diagnostic skills for software and hardware.
Communication: Clear and effective verbal and written communication skills.
Interpersonal Skills: Adaptable, detail-oriented, and able to work effectively in fast-paced environments.
Personal Attributes: High ethical standards, strong decision-making ability, and a sense of urgency and accuracy.

Work Environment and Physical Demands:

Hybrid work environment with a mix of in-office and remote work.
Regular in-office user support shifts and regular visits to job sites throughout our footprint
Job sites may include outdoor and construction environments with uneven terrain.
Regular use of office equipment and mobility throughout workspaces is required.
Effective verbal and auditory communication is required across multiple channels.

Travel Requirements:

Regular travel to office locations and work sites within the company’s footprint. Overnight travel may occasionally be required.

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Refine Your Search

Technical Support Analyst jobs in Exton, PA

IT Support Analyst

GroupLink Helpdesk Analyst

Technical Support Analyst

Helpdesk Analyst II

IT Support Analyst (East Coast)

Business Systems Support Analyst

Command Center Analyst

Senior Technical Support Analyst

Senior User Support Analyst - Philadelphia

Platform Operations Sr. Analyst – Weekend Shift, Nasdaq Eqlipse Trading (Philadelphia)

Supervisor Customer Service Workforce Analyst (Hybrid- PA, NJ, DE)

Epic Credentialed Trainer-Project Delivery Senior Analyst

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