Top 82 Technical Support Analyst Jobs in Washington, DC

Associate Tech Support Analyst
Optum —Washington, DC
- $28.94 - $51.83 an hour
- Full-time
- Pass drug screening
- Mid-level
- Office
- AD&D insurance
- Employee stock purchase plan
Help Desk Analyst
CACI —Alexandria, VA
- $86,600 - $181,800 a year
- Full-time
- Mid-level
- Travel
- Experience equivalent to degree accepted
- Health insurance
IT Support Analyst
Assurety Consulting —Sterling, VA
- $60,000 - $65,000 a year
- Full-time
- Computer science
- Computer Science
- Office
- Commuter assistance
- Paid parental leave
13d
Technical Support Analyst
National Association of REALTORS® —Washington, DC
- $60,000 - $75,000 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Dental insurance
- Vision insurance
Quick Apply
IT Help Desk Analyst - Navy Undersea Warfare Program Support
Synchron, LLC —Washington, DC
- $70,000 - $80,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Technology Support Analyst
Skadden, Arps, Slate, Meagher & Flom LLP & Affiliates —Washington, DC
- $80,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Health insurance
- Dental insurance
10d
IT Service Desk Analyst (Level 2 / L2 Support)
AHU Technologies Inc —Washington, DC
- $38 - $43 an hour
- Full-time
- 5 years
- Windows
- Bachelor's degree
Quick Apply
IT Analyst
FSi Strategies —Tysons, VA
- $50,000 - $60,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
HELPDESK ANALYST
Technology Information Systems, LLC —Washington, DC
- Email
- Bachelor's degree
- US work authorization
- Experience equivalent to degree accepted
IT Helpdesk Analyst (Level 1 / L1 Support)
AHU Technologies Inc —Washington, DC
- $21 - $24 an hour
- Full-time
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
Data Analyst/Instructor (Kaiserslautern, Germany)
JANSON —Fairfax, VA
- Full-time
- Computer science
- Computer Science
- 3 years
Quick Apply
Intelligence Support Analyst
Boeing —Washington, DC
- $105,000 - $139,000 a year
- Mid-level
- Master's degree
- Analysis skills
- Tuition reimbursement
- Adoption assistance
Field Technology Support Analyst
Allan Myers, Inc —Fairfax, VA
- $80,000 - $90,000 a year
- Full-time
- Computer Science
- Construction site
- Mid-level
Tier I Help Desk Analyst
KeenLogic —Washington, DC
- Full-time
- Background check
- Research
- Mid-level
- Paid time off
- Vision insurance
Quick Apply
14d
Intelligence Support Analyst
Boeing Intelligence & Analytics —Washington, DC
- $105,000 - $139,000 a year
- Mid-level
- Master's degree
- Analysis skills
Analyst - IT Service Management
Maximus —Tysons, VA
- $80,000 - $85,000 a year
- On call
- Mid-level
- 3 years
- AWS
- Paid holidays
- Disability insurance
Jr Application Support Analyst
Blu Omega —Silver Spring, MD
- $45,000 - $55,000 a year
- Hybrid work
- SQL
- US work authorization
- Scripting
- AD&D insurance
- Paid holidays
Junior Client Support Analyst
Altum, Inc. —Reston, VA
- Email
- Writing skills
- Office
- Product management
- Referral program
Application Support Analyst
Blu Omega —Silver Spring, MD
- $55,000 - $65,000 a year
- Hybrid work
- Mid-level
- SQL
- Bachelor's degree
- AD&D insurance
- Paid holidays
Technical Support Analyst (Tier II)
Revolutional, LLC —Upper Marlboro, MD
- $75,000 - $95,000 a year
- Full-time
- Computer science
- Computer Science
- Customer service
- Paid parental leave
- Health savings account
Quick Apply

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Technical Support Analyst jobs near Washington, DC

Associate Tech Support Analyst

Optum -
Washington, DC

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Job Details

Full-time
$28.94 - $51.83 an hour

Benefits

AD&D insurance
Employee stock purchase plan
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
Employee discount
Referral program
Pet insurance

Qualifications

Customer communication
Spreadsheets
Laptop (troubleshooting support)
Word embeddings
Windows
High school diploma or GED
Desktop (troubleshooting support)
Desktop applications
WAN
IP networking
Productivity software
Desktop administration

Full Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work. (sm)

As an Associate Technical Support Analyst, you will be tasked with providing level 2, desktop support, troubleshooting hardware and software issues on desktop, laptop and tablet computers both remotely and face-to-face at our walk-up locations.

Primary Responsibilities:

Analyze and investigate
Provide explanations and interpretations within area of expertise
Provide local and remote technical support for United Health Groups shared desktop applications
Use pertinent data and facts to identify and solve a range of problems within the area of expertise
Investigate non-standard requests and problems, with some assistance from others
Work exclusively within a specific knowledge area
Prioritize and organize your own work to meet deadlines
Provide explanations and information to others on topics within the area of expertise.
Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/GED (or higher)
3+ years of experience with PC operating systems including Windows 10 & 11
3+ years of Desktop support experience
3+ years of Technology Support experience
2+ years of experience with Networking Principles, Internet Protocol Suite (TCP / IP), Local Area Networks (LAN) and Wide Area Networks (WAN)
2+ years of experience with Microsoft Office operating systems, including application and troubleshooting Microsoft Word, Microsoft Excel and Microsoft PowerPoint
Ability to travel to another local office (within 1-2-mile radius) as needed

Preferred Qualifications:

Bachelor's Degree (or higher)
Microsoft Certifications
Information Technology Certifications (CompTIA A+ or Network+)
Experience using Bomgar and Altiris
Experience in a Call Center or Customer Service role
Mobile device support experience (Android and IOS)
MAC support experience (iPad and iPhone)
Wireless networking experience
Experience with service ticketing / tracking systems
Experience with Remote Control / Remote Assistance tools (Bomgar, native tools within Windows, and Altiris)

Soft Skills:

Written/verbal communication skills
Enjoy challenging troubleshooting situations and pay attention to details
Highly motivated individual with excellent consumer-facing skill - sets
Must be a self-starter and able to work independently while being part of a decentralized team

Physical Requirements and Work Environment:

Ability to lift to 30 lbs.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.94 to $51.83 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED

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Technical Support Analyst jobs in Washington, DC

Associate Tech Support Analyst

Help Desk Analyst

IT Support Analyst

Technical Support Analyst

IT Help Desk Analyst - Navy Undersea Warfare Program Support

Technology Support Analyst

IT Service Desk Analyst (Level 2 / L2 Support)

IT Analyst

HELPDESK ANALYST

IT Helpdesk Analyst (Level 1 / L1 Support)

Data Analyst/Instructor (Kaiserslautern, Germany)

Intelligence Support Analyst

Field Technology Support Analyst

Tier I Help Desk Analyst

Intelligence Support Analyst

Analyst - IT Service Management

Jr Application Support Analyst

Junior Client Support Analyst

Application Support Analyst

Technical Support Analyst (Tier II)

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