Top 52 Technical Support Director Jobs

Director of Customer Support
Sana Benefits —Remote
- $133,450 - $157,000 a year
- Full-time
- Remote
- 6 years
- Mentoring
- Recruiting
- Paid parental leave
- Health savings account
Head of L3 Technical Support Engineer
INFINIDAT —Remote
- $220,500 - $250,000 a year
- Weekends as needed
- Scripting
- Senior level
- Leadership
Quick Apply
Director, Customer Support Center
Roche —Indianapolis, IN
- $146,900 - $272,900 a year
- Online Application
- 7 years
- Office
- Bachelor's degree
Director, Executive, Desktop, and Walk-up Technical Support
Marriott International, Inc —Bethesda, MD
- $127,000 - $216,000 a year
- Full-time
- Office
- 8 years
- Bachelor's degree
- Commuter assistance
- Paid parental leave
14d
Director of Technical Services
AVSi —Minneapolis, MN
- $85,000 - $115,000 a year
- Full-time
- Hospitality
- Computer science
- Computer Science
- Health savings account
- Health insurance
Quick Apply
Director of Service and Customer Operations - Construction Equipment
ilocatum —Jersey City, NJ
- $100,000 - $150,000 a year
- Full-time
- Engineering
- Conflict management
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Director of Customer Service Team
Moove NA Distribution Holdings, Inc. —King of Prussia, PA
- $150,000 - $180,000 a year
- Full-time
- Background check
- Microsoft Excel
- Computer literacy
- Health savings account
- Health insurance
Quick Apply
Director of Customer Service
Marvin —Warroad, MN
- $135,000 - $180,000 a year
- Full-time
- Office
- Master's degree
- 8 years
- Profit sharing
- Paid parental leave
Director of Technical Support
Cyera —New York, NY
- $140,000 - $180,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Paid holidays
- Disability insurance
Quick Apply
Head of Customer Support
Celigo —Remote
- $175,000 - $210,000 a year
- Remote
- Organizational skills
- Senior level
- Leadership
- Parental leave
Quick Apply
7d
Head of Technical Support
EdSights —New York, NY
- $100,000 - $150,000 a year
- Full-time
- Remote
- Senior level
- Leadership
- Communication skills
- Paid parental leave
- Health insurance
Quick Apply
Director, Operational Support Center
Sinclair Broadcast Group —Cockeysville, MD
- $140,000 - $160,000 a year
- Full-time
- 3 years
- Bachelor's degree
- Senior level
- Employee stock purchase plan
- Paid holidays
Director of Product/Application Support
Fetch Recruiting, Inc. —Los Angeles, CA
- Senior level
Quick Apply
Director of Customer Technical Support - 1021
Lightcast —Moscow, ID
- Full-time
- Product management
- Mentoring
- In-person
Quick Apply
Director of Technical Support
Combined Public Communications —Cold Spring, KY
- Weekends as needed
- Computer science
- Computer Science
- Office
- 401(k)
- Paid time off
Quick Apply
Director, Client Education & Training
Finalsite —Glastonbury, CT
- $130,000 - $145,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
11d
System Director-Service Delivery & Customer Experience - HS IS Admin Corporate
Baptist Memorial Health Care —Memphis, TN
- Full-time
- Office
- Master's degree
- Bachelor's degree
- Free parking
- Disability insurance
Head of Customer Service
Helix —California
- $110,000 - $135,000 a year
- Full-time
- Remote
- 8 years
- Senior level
- Leadership
- Paid parental leave
- Health insurance
Director, Training and Enablement
Arcadia.io —Remote
- $150,000 - $200,000 a year
- Full-time
- Continuous improvement
- IT
- Senior level
Director of Customer Service
Hamilton Company —Reno, NV
- $120,000 - $200,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Disability insurance
- Health insurance

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Director of Customer Support

Sana Benefits -
Remote

Apply Now

Job Details

Full-time
$133,450 - $157,000 a year

Benefits

Stock options
Paid parental leave
Health savings account
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Parental leave
Vision insurance
401(k) matching
Sabbatical
Life insurance

Qualifications

Quality control corrective actions
Operational analysis
AI use case identification
Strategic management
6 years
Defect resolution root cause analysis
Data analysis reporting
Managing teams in a customer support role
Tooling
Operational management
Defect analysis
Coaching
Performance management strategy
Talent management
Customer satisfaction tracking
Data reporting
Team scheduling
Training material drafting
Metrics Reporting
Incident Escalation
Managing clients in a customer support role
Team development
Recruitment and selection
Collaboration with product development teams
Policy & process development
Zendesk
Team training
Customer engagement
OKRs
Customer support ticket management

Full Job Description

Sana’s vision is simple yet bold: make healthcare easy.

All of us can agree healthcare is simply too hard in the US. And our members feel that pain day in and day out. We aim to create an experience that simply feels easy when you need to access our healthcare system. If you need something, you know where to go to get it with care that is a click (or as few clicks as possible!) away.

What’s beautiful about a vision oriented toward “easy” is how it imparts a singular feeling. We instinctively know as humans when something is easy versus hard, even if we can’t explain why. We fight as a company to make an easy pathway available to all our members at every stage of their healthcare journey. If you feel passionate about delivering better healthcare to small businesses through a seamless care experience and affordable benefits, join us!

We're looking for a passionate, data-driven, and empathetic Director of Customer Support to lead our Customer Support team to the next level. In this role, you will be responsible for delivering the member experience of our future, providing simple yet impactful interactions with humans and technology - all while personalizing the experience, maximizing engagement, and driving outcomes that truly matter to our end users. Success will be measured through customer satisfaction and our ability to meet and exceed customer support SLAs, while meeting cost-to-serve targets. All while enhancing the daily lives of our members, provider partners, and team.

Reporting to the VP of Operations, you'll be a key cross-functional partner to Care Navigation, Case Management, Claims, Network Development, Customer Success, and Product & Engineering. If you care deeply about fixing what’s broken in U.S. healthcare and want real ownership over how a modern health plan actually works, come build with us.

What you will do:

Strategic & Operational Leadership

Forward-Thinking Planning: Develop a business plan for the member and provider experience that anticipates future growth and technological shifts.
Scaling & Efficiency: Implement tools and processes to handle thousands of multi-channel tickets (chat, voice, email) per week while meeting cost-to-serve targets. Emphasis on customer care, quality management, workforce forecasting, scheduling, recruiting, coaching, quality assurance, and training.
AI & Automation Integration: Lead the strategy for integrating AI-driven support tools to automate routine workflows, improve self-service, and enhance "high-touch" human interactions.
Escalation Management & Root Cause Analysis: Manage escalation processes and collaborate cross-functionally to address the root causes of member and provider issues.

Team Development & Management

Leadership: Grow a team of incredible Customer Support Managers, Member Advocates, and a Workforce Management (WFM) Analyst to support our members and provider community in solving everyday problems.
Performance Management: Ensure the team meets OKRs, SLAs, and KPIs, including CSAT, chat first response time, and call answer rates.
Mentorship: Foster career growth through regular coaching, consistent 1:1s, and feedback sessions.

Data & Quality Assurance

Insights: Unlock support interaction data to provide actionable insights for Product, Sales, and Operations teams.
Quality Control: Lead efforts in quality management, workforce forecasting, and training to ensure a consistent "white-glove" experience.

About you:

Experience: 6+ years of relevant experience, ideally in a fast-growth health, wellness, or benefits environment.
Industry & Operational Mastery: Ability to master the detailed ins-and-outs of our operations and the complex healthcare industry. You will use this knowledge to build, improve, and scale a concierge, white-glove support team that consistently delivers for both our members and provider community.
Technical Expertise: A Zendesk "ninja" with a deep understanding of their suite. You are also well-versed in leveraging AI/LLM tools to scale support operations.
Analytical Rigor: Exceptional ability to analyze daily/weekly metrics to find trends, drill-down into cases as needed, and to take decisive action.
Process Builder: You can translate "nitty-gritty" requirements into scalable processes, macros, and training materials.
People-First Leader: Excellent people manager and strong team player with a track record of working cross-functionally. You know how to identify, recruit, and maximize your team’s talent. People love working with and for you.
Talent Developer: You are dedicated to fostering your team members’ continued career growth through regular coaching, consistent 1:1s, actionable feedback sessions, and accessible mentorship during business hours.
EQ & Communication: Exceptional emotional intelligence and a master of change management. You communicate with clarity and purpose across all channels—ensuring the "why" behind every transition is as clear as the "how."

Benefits:

Remote company with a fully distributed team – no return-to-office mandates
Flexible vacation policy (and a culture of using it)
Medical, dental, and vision insurance with 100% company-paid employee coverage
401(k) with company match, FSA, and HSA plans
Paid parental leave
Short and long-term disability, as well as life insurance
Competitive stock options are offered to all employees
Transparent compensation & formal career development programs
Paid one-month sabbatical after 5 years
Stipends for setting up your home office and an ongoing learning budget
Direct positive impact on members’ lives – wait until you see the positive feedback members share every day

Our cash compensation amount for this role is targeted at $133,450-157,000 base + equity per year for all US-based remote locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Founded in 2017, Sana is a health plan solution built for small and midsize businesses — designed around our integrated primary care service, Sana Care. It’s the foundation of everything we build: ensuring members can easily access high-quality, affordable care while employers and brokers have the tools they need to manage company benefits with confidence.

We’ve been remote-first since day one, with a fully distributed team across the U.S. We value curiosity, ownership, and speed — and we build in the open, together. If you’re energized by solving complex, meaningful problems and want to help reshape how healthcare works from the inside out, we’d love to meet you.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

Technical Support Director jobs

Director of Customer Support

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Director, Customer Support Center

Director, Executive, Desktop, and Walk-up Technical Support

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System Director-Service Delivery & Customer Experience - HS IS Admin Corporate

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