Top 502 Technical Support Engineer Jobs in Henderson, NV

Technical Support Engineer
Equiinet —Las Vegas, NV
- On call
- Mid-level
- Ability to sit for extended periods
- Organizational skills
Specialist - IT Support
Wynn Las Vegas —Las Vegas, NV
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
IT Support Specialist
Haas Automation, Inc. —Henderson, NV
- $25 - $37 an hour
- Computer science
- Computer Science
- Computer literacy
Technical Support
Agilysys —Las Vegas, NV
- Research
- Windows
- High school diploma or GED
Systems Engineer I
Switch —Las Vegas, NV
- Full-time
- Hybrid work
- 8 years
- Entry level
Quick Apply
Senior Electrical Engineer
STS Staffing & Temporary Services —Las Vegas, NV
- Up to $140,000 a year
- Full-time
- 5 years
- Bachelor of Science
- Analysis skills
- Paid parental leave
- Employee stock purchase plan
Quick Apply
Lead Engineer
Hirschi Technologies, LLC —North Las Vegas, NV
- $130,000 - $180,000 a year
- Full-time
- Background check
- Pass drug screening
- Office
- Health insurance
- Dental insurance
Quick Apply
Senior Engineer for MSP (Las Vegas)
E2E Tech Solutions —Las Vegas, NV
- $65,000 - $85,000 a year
- Full-time
- Background check
- Azure
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Lead Security Engineer II, Cybersecurity Engineer/Architect (TS Cleared, Onsite)
Deloitte —Las Vegas, NV
- $119,025 - $198,375 a year
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
Lead Structural Project Engineer
Everforth —Las Vegas, NV
- Full-time
- Construction site
- Master's degree
- 8 years
- Health insurance
- Dental insurance
Quick Apply
13d
Structural Engineer (Naples, Italy)
Planate Management Group —Las Vegas, NV
- Full-time
- Master's degree
- Driver's License
- Senior level
- AD&D insurance
- Paid holidays
Quick Apply
11d
Infrastructure Engineer
Ledgent Technology —Las Vegas, NV
- $60 - $80 an hour
- Call employer
- Mid-level
- Office
- Windows
- Disability insurance
- Dental insurance
Quick Apply
3d
Infrastructure Engineer
Ledgent Technology —Las Vegas, NV
- $60 - $67 an hour
- Full-time
- System design
- Mid-level
- Windows
Quick Apply
6d
Systems Administrator – Microsoft Cloud and Intune
Office1 —Las Vegas, NV
- Full-time
- 5 years
- Office
- Windows
- Free parking
- Paid holidays
Quick Apply
Technical Sales Engineer
TRC Electronics —Las Vegas, NV
- $100,000 - $130,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Schematics
- Sales
- Health insurance
- Dental insurance
Quick Apply
3d
Network Engineer
Ledgent Technology —Las Vegas, NV
- $60 - $80 an hour
- Call employer
- Mid-level
- Office
- Fair chance
- Disability insurance
- Dental insurance
Quick Apply
3d
Associate Electrical Engineer
EthosEnergy Group —Las Vegas, NV
- Full-time
- Microsoft Outlook
- Bachelor of Science
- Engineering
- Paid parental leave
- Paid holidays
Mechanical Engineer – Onshore Reliability
Hudson Manpower —Las Vegas, NV
- Full-time
- Senior level
Quick Apply
Lead Technology Support Engineer
Link Technologies —Las Vegas, NV
- Up to $85,000 a year
- Weekends as needed
- Computer science
- Computer Science
- 5 years
Quick Apply
Technology Support Engineer
Las Vegas Sands Corp. —Las Vegas, NV
- Weekends as needed
- Computer science
- Computer Science
- 5 years

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Technical Support Engineer jobs near Henderson, NV

Technical Support Engineer

Equiinet
Las Vegas, NV

Apply Now

Job Details

Qualifications

Telecommunications network troubleshooting
Phone communication
Employee relationship building
VLAN
Firewall
Networking equipment (troubleshooting support)
Voice over internet protocol (VoIP) configuration
Customer support
Linux
Network Address Translation (NAT)

Full Job Description

Do you enjoy the challenge of solving technical issues, interacting with clients, and working in a team environment? If so it is time to join Equiinet. We offer an exciting, fast paced, and dynamic work environment. We are in a rapid growth mode and are looking to hire an exceptional technical support staff which has a keen eye on delivering outstanding client service. As the first point of contact, you are the ambassador to providing thebest customer experience to our international client base. Operating within our Network Operations Center (NOC) you will be calling upon your vast networking knowledge to resolve trouble tickets.

The Technical Support Engineer is responsible for providing system maintenance, repair, and administrative functions for devices supporting Equiinet Partners and Customers for problem resolution on Internet and VoIP offerings. Primary responsibility is to clear problems and/or escalate within specified time to lessen customer impact.
Principal Duties and Essential Functions

Manage and prioritize technical tickets to meet agreed target resolution times

Provide a professional and courteous customer service experience

Set customer expectations based on agreed processes

Manage multiple issues simultaneously in environment where change is commonplace

Make follow-up calls to clients on escalated technical issues and system status updates

Utilize interpersonal skills to build strong relationships

Log/document all interactions and issues efficiently

Determine source of problems (hardware, software, user, etc.) & advise on resolution

Provide technical support, to include training, to end users

Assist in resolving issues with Internet Service Providers

Document issues by creating and/or contributing technical content

Enhance procedures and policy documents for functions within the Technical Support Team

Use trouble-shooting skills, advanced diagnostic tools, and experience to resolve issues

Work with remote technicians in the clearing of troubles and/or network outages

Escalate to Senior/Lead Technician on shift as necessary for trouble resolution

Qualifications

Position requires a minimum of two (2) years previous job-related experience

1+ years providing excellent customer service and support within a technical organization

Intermediate IT troubleshooting skills

LAN/WAN, router, and firewall technologies

VoIP / Telecommunications / SIP experience

Understanding of & familiarity with call routing, auto attendant, etc.

Familiar with SIP (Session Initiated Protocol), RTP (Real-time Transport Protocol)

Familiar with TCP/IP, Ethernet, VLAN, NAT, DNS, DHCP, Ping, Telnet, Trace Route, etc.

Familiar with VoIP technology, architecture, and standards

Familiar with OSI model, Linux and IP Addressing

Familiar with ITSM (Service Management) Best Practices

Looking for someone with

Commitment to team building, documentation & good written communication skills

Adherence to performance measurement and goals

Works on regular shift as well as unscheduled shift & beyond regular work hours

Ability to handle stressful situations within time limitations

Interpersonal and professional interaction skills (specifically soft skills)

Organizational and time management skills

Must have internet connectivity at home as this function participates in on-call rotation

Ability to sit at a computer for long periods of time

Ability to communicate clearly and effectively over the phone

Performs other duties as assigned

Good work ethics

To submit your resume for the technical support engineer position please email [email protected]
The Perks

Healthcare

Equiinet offers a number of healthcare options, allowing our employees to pick the plan that best fits their needs.

Continuing Education

Equiinet invests in the team and their futures with support for continuing education, conferences and certifications.

Meals

Equiinet provides weekly company lunches and snacks to help sure employees stay energized throughout the day.

Technology Leader in Communications

Founded in 1998, Equiinet delivers the World’s Most Secure Communication Solutions. Equiinet’s award winning software provides small and medium sized businesses (SMBs) the mission critical security and voice applications that overcome the reliability and quality limitations of other providers and technologies.

Equiinet provides business phone systems , VoIP services, high speed Internet, connectivity 4G failover, Unified Threat Management, Bandwidth Optimization and Managed Router solutions to businesses through a single device over a broadband connection. Customers are supported by a 24/7 system monitoring and support, providing peace of mind and maximizing performance to make full use of the internet.

Apply Now

Refine Your Search

Technical Support Engineer jobs in Henderson, NV

Technical Support Engineer

Specialist - IT Support

IT Support Specialist

Technical Support

Systems Engineer I

Senior Electrical Engineer

Lead Engineer

Senior Engineer for MSP (Las Vegas)

Lead Security Engineer II, Cybersecurity Engineer/Architect (TS Cleared, Onsite)

Lead Structural Project Engineer

Structural Engineer (Naples, Italy)

Infrastructure Engineer

Infrastructure Engineer

Systems Administrator – Microsoft Cloud and Intune

Technical Sales Engineer

Network Engineer

Associate Electrical Engineer

Mechanical Engineer – Onshore Reliability

Lead Technology Support Engineer

Technology Support Engineer

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