Top 1349 Technical Support II Jobs

HVAC Tier II Technical Support Specialist
LG Electronics —Farmers Branch, TX
- $65,000 - $75,000 a year
- Full-time
- Engineering
- Mid-level
- Office
- Paid parental leave
- Paid holidays
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Client Support Analyst II
LayerCake Technologies —Phoenix, AZ
- On call
- Remote
- Mid-level
- Travel
- In-person
- Paid holidays
- Disability insurance
NESA Technical Support Specialist (Level II)
NESA Solutions —Remote
- Email
- Remote
- Mid-level
- Neurology
- APIs
- Dental insurance
- Vision insurance
Product Support Specialist II
CorVel Corporation —Remote
- $22.17 - $35.66 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- Disability insurance
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Customer Support Specialist II
REALTIME SOFTWARE SOLUTIONS LLC —Remote
- $25 - $31 an hour
- Full-time
- Remote
- HIPAA
- Mid-level
- 3 years
- Paid parental leave
- Paid holidays
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Desktop Support Technicians (Tier II)
Blue Rose Consulting Group, Inc. —Remote
- Mid-level
- 3 years
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IT Support Analyst II
Radiology Partners Inc —Remote
- $65,000 - $75,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
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2d
Technical Support II
INDUSTRIAL NETWORKING SOLUTIONS —Richardson, TX
- $70,000 - $80,000 a year
- Weekends as needed
- Computer Science
- Pass drug screening
- Mid-level
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Technical Support II
AAA Northeast —Fairfield, NJ
- $27.25 - $33.00 an hour
- Full-time
- Microsoft Outlook
- Research
- Mid-level
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4d
INFORMATION TECHNOLOGY TECHNICAL SUPPORT ANALYST II/CORRECTIONAL HEALTH
County of Los Angeles —Los Angeles, CA
- $6,400.36 - $8,624.64 a month
- Weekends as needed
- Mid-level
- Fair chance
Technical Support Engineer 2
Enlyte —Remote
- $25.00 - $31.25 an hour
- Full-time
- Remote
- Computer science
- Computer Science
- Research
- Health savings account
- AD&D insurance
HVAC Technical Support Analyst II
Daikin Applied —Plymouth, MN
- $73,300 - $120,700 a year
- Full-time
- Remote
- Classroom
- Microsoft Outlook
- 5 years
- Paid holidays
- Health insurance
Remote Support Engineer II
Coretelligent —Atlanta, GA
- $60,000 - $75,000 a year
- Email
- Remote
- Mid-level
- 3 years
- Mentoring
- Paid parental leave
- Health savings account
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Technical Support Specialist II - Elevated Support, WashU IT
Washington University in St Louis —St. Louis, MO
- $25.47 - $39.49 an hour
- Online Application
- Writing skills
- Pass drug screening
- Mid-level
- Commuter assistance
- Employee assistance program
Technical Support Specialist II
Batteries Plus —Hartland, WI
- Full-time
- Google Workspace
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
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Technical Support Specialist II
Smarsh —Portland, OR
- $55,000 - $60,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 2 years
Quick Apply
IT Support Specialist II - Microsoft Cloud (Microsoft 365 / Azure)
Xerillion —Remote
- $70,000 - $80,000 a year
- Full-time
- Remote
- Background check
- Azure
- Pass drug screening
- Health savings account
- Paid holidays
Quick Apply
4d
INFORMATION TECHNOLOGY TECHNICAL SUPPORT ANALYST II/CORRECTIONAL HEALTH
Los Angeles County Department of Human Resources —Los Angeles County, CA
- $76,804.32 - $103,495.68 a year
- Weekends as needed
- Mid-level
- US work authorization
- Fair chance
INFORMATION TECHNOLOGY TECHNICAL SUPPORT ANALYST II / EMERGENCY APPOINTMENT HOMELESSNESS
Los Angeles County Department of Human Resources —Los Angeles County, CA
- $76,804.32 - $103,495.68 a year
- Online Application
- Mid-level
- US work authorization
- Fair chance
Technical Support Representative II (M-F 11am - 7:30pm)
Baxter —Skaneateles Falls, NY
- $52,800 - $72,600 a year
- Monday to Friday
- Mid-level
- High school diploma or GED
- Continuous improvement
- Paid parental leave
- Employee stock purchase plan

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HVAC Tier II Technical Support Specialist

LG Electronics -
Farmers Branch, TX

Quick Apply

Job Details

Full-time
$65,000 - $75,000 a year

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching

Qualifications

Maintenance repair procedures

Full Job Description

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.

What we can offer:

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success

We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team!

Why Join the LG Technical Support Team?

Here at LG Technical Support, we strive to deliver the best service possible while also making sure we enjoy the journey together. This role is challenging, no doubt, but your efforts won't go unnoticed. Our customers and leadership recognize the hard work, and we're committed to making this a stepping stone for your career at LG.

One of the greatest strengths of this team is the culture. We succeed together, we learn together, and yes sometimes we fail together. But through it all, we support each other, share knowledge, and grow as a unit. We're not just coworkers, we're a team.

While we do have metrics and goals, we also make time for fun. Office events, celebrations, and team-building activities are part of our rhythm. We will help you transition from the field to an office environment, and work through any challenges together.

Why this role matters:

It's a launchpad to other departments like Training, Controls, Field Support, and more.
You'll build your own brand as a Product Champion.
You'll gain deep product knowledge and customer experience insight.
You'll be part of a team that's growing and backed by LG's investment in customer experience.

If you're selfless, dedicated to HVAC, and motivated to learn, our team is the place for you. The only "long hours" here are spent sharpening your skills and staying ahead of product updates. Whether you're aiming to grow into other roles or simply love helping others through technical support, this team offers the environment to thrive.

Every customer experience is unique, and we're seeking someone who's ready to push themselves, collaborate, and make a real impact.

The Opportunity:

We have an opening on our team for a Tier 2 Technical Support Specialist to join our Air Conditioning Technologies team. This role is pivotal in providing advanced technical assistance and resolving complex customer issues related to LG HVAC products. As a key escalation point for Tier 1 agents, you'll collaborate across departments to ensure timely and accurate solutions, while contributing to continuous improvement and customer satisfaction. In this role, you will;

Deliver second-level technical support via phone, email, and internal systems.
Troubleshoot and resolve escalated issues beyond Tier 1 capabilities.
Collaborate with engineering, Customer Care team, and field service teams to resolve complex problems.
Document solutions and contribute to knowledge base articles.
Mentor Tier 1 agents and assist with training and Q&A's.
Identify and report recurring issues to support product and process improvements.
Maintain high levels of customer satisfaction through professional communication.
Participate in ongoing product training and certification programs.
Maintain key performance indicators (KPIs).
Log all interactions and resolutions in the CMS system.
Provide parts support and assist callers across all product types.
Stay current with product literature and manuals.
Coordinate with other technical support agents to ensure seamless service.

QUALIFICATIONS:

Associate's or Bachelor's degree in HVAC, Engineering, Electronics, or equivalent experience.
Minimum 2 years of experience in technical support or HVAC service.
Strong understanding of HVAC systems, diagnostics, and repair procedures.
Excellent problem-solving and communication skills.
Experience with CRM or ticketing systems (e.g., Salesforce, ServiceNow).
Ability to work independently and manage multiple priorities.
EPA Certification and/or NATE Certification is a plus.

#LI-AL1

Benefits Offered Full-Time Employees:

No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
Performance based Short-Term Incentives (varies by role).
Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
Group Rate Life and Disability Insurance.

Benefits Offered Temporary/Contractors:

Eligible for the relevant benefit programs offered through our partner agencies.

Privacy Notice to California Applicants

Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or [email protected]. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.

All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.

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