Top 16 Technical Support Officer Jobs

Applications Support - Officer
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- Disability insurance
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- $18 - $20 an hour
- Part-time
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- Travel
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Nouryon —Axis, AL
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Technical Support Officer (TSO - Tier 1)
Madison County Government —Jackson, TN
- $42,500 - $49,500 a year
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- Mid-level
- Health insurance
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IT Support Officer - Microsoft 365, Azure & Desktop Support
ESP Global Services Limited —Jamaica, NY
- $60,000 - $70,000 a year
- Microsoft Outlook
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- Dental insurance
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Watch Officer and Operations Officer
Interclypse, Inc. —Arlington, VA
- Full-time
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Customer Support Operations Officer H/F
oreca —Indianapolis, IN
- ERP systems
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Unarmed Security Officer - Service Desk Operator
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Customer Service Officer
Moodreact —Washington, DC
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Information Technologist I – Information Management Officer (IMO)
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- Classroom
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Junior Enterprise Watch Officer
Chenega Agile Real-Time Solutions —Springfield, VA
- $74,000 - $90,000 a year
- Weekends as needed
- Microsoft Excel
- Pass drug screening
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Information Technologist I – Information Management Officer (IMO) [Multiple Openings]
Bravura Information Technology Systems —Fort Sill, OK
- Full-time
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Information Technologist I – Information Management Officer (IMO), FCoE ITSS
Yorktown Systems Group —Fort Sill, OK
- Full-time
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Product Specialist, Officer
State Street —Burlington, MA
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Battle Officer I - GCC
Agile Defense —Fort Huachuca, AZ
- Weekends as needed
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5d

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Applications Support - Officer

Citi -
Irving, TX

Apply Now

Job Details

Full-time
$76,230 - $106,370 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Stakeholder engagement
Oracle
Tooling
Technical documentation
Professional ethics
UNIX
Application deployment
MongoDB
Mid-level
Security assessment
3 years
ELK Stack
Production systems
IT monitoring tools
Bachelor's degree
Decision making
TIBCO
Technical customer support solution
Data interpretation
Red Hat OpenShift
Risk assessment
Application Maintenance
Grafana
Kafka
Application security testing
Cross-functional collaboration
Kibana
Escalation handling
Communication skills
Python

Full Job Description

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

The Apps Support Intmd Analyst provides technical and business support for users of Citi Applications.
Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
Act as a liaison between users/traders, interfacing internal technology groups and vendors
Participates in disaster recovery testing
Participate in application releases, from development, testing and deployment into production.
Perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.
Considers implications of the application of technology to the current environment.
Analyzes applications to identify risks, vulnerabilities and security issues.
Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
Exchanges ideas and information
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
Performs other duties and functions as assigned in a concise and logical manner.
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

3-5 years' experience
Good hands-on experience on the following
Unix, Shell/ Python scripting
Oracle, Oracle Golden Gate and Mongo DB
Hands-on experience or strong exposure preferred with:
• Monitoring and observability tools: ITRS Geneos, AppDynamics, ELK, Grafana
• Messaging technologies: Kafka, TIBCO EMS
• Container platforms: OpenShift

Education:

Bachelor’s/University degree or equivalent experience

Job Family Group:

Technology

Job Family:

Applications Support

Time Type:

Full time

Primary Location:

Irving Texas United States

Primary Location Full Time Salary Range:

$76,230.00 - $106,370.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

Apply Now

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Technical Support Officer jobs

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