Top 420314 Technical Support Position Jobs

Field Service Support Specialist
Ipsen International Inc —Cherry Valley, IL
- Full-time
- Microsoft Outlook
- Mid-level
- High school diploma or GED
- Paid holidays
- Tuition reimbursement
Technical Sales Representative
American Steel and Aluminum LLC —Liverpool, NY
- $70,000 - $90,000 a year
- Full-time
- Customer service
- Computer literacy
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Master Technician
Conrad’s Tire Express And Total Car Care —Solon, OH
- $20 - $45 an hour
- Full-time
- Customer service
- 5 years
- Basic math
Quick Apply
5d
Diesel Mechanic- 2nd Shift
Kriete Truck Centers - Fond Du Lac —Fond du Lac, WI
- From $21 an hour
- Dealership
- Mid-level
- Forklift
- Paid training
- Paid holidays
Quick Apply
Production Manager - Fly Systems Technician
Alaska Center for the Performing Arts, Inc. —Anchorage, AK
- From $25 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Technical Service Representative
Komatsu —Safford, AZ
- $80,000 - $91,000 a year
- Overtime
- Heavy equipment operation
- Mid-level
- 2 years
- Health insurance
- Dental insurance
Quick Apply
12d
Service Engineer I
Kubota Tractor Corp —Grapevine, TX
- Call employer
- English
- Mid-level
- High school diploma or GED
Quick Apply
Senior marine systems tech
Annapolis Harbor Boat Yard —Annapolis, MD
- $28 - $40 an hour
- Full-time
- Heavy lifting
- Customer service
- Mid-level
- Health insurance
- 401(k)
Quick Apply
CFT Avionics Technician
Borsight Inc —Beale AFB, CA
- $40 - $45 an hour
- 8 hour shift
- Background check
- Microsoft Outlook
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
Customer/ Tech Support Specialist - 12V (Car Audio)
Trail Seven —Frederick, MD
- $22 - $24 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
High Voltage Electrical Maintenance Technician
ATI —Brackenridge, PA
- Weekends as needed
- Mid-level
- 3 years
- High school diploma or GED
Quick Apply
Diesel Technician
Badgerland Idealease —Madison, WI
- $25 - $35 an hour
- Full-time
- Mechanic experience
- Mid-level
- 3 years
- Health savings account
- Health insurance
Quick Apply
Regional Sales & Technical Support - HVAC
Blue Diamond Pumps Inc —Buford, GA
- $50,000 - $65,000 a year
- Full-time
- Background check
- Research
- Mid-level
- Paid time off
Quick Apply
HVAC Service Technician III
Vermont Mechanical —Vermont
- $44 - $56 an hour
- Full-time
- Background check
- Clean driving record
- Hospital
- Health insurance
- 401(k)
Quick Apply
Maintenance Technician II
Overland Park, KS
- Full-time
- ASE Certification
- Mechanic experience
- English
- Paid holidays
- Health insurance
Quick Apply
Equipment Service Technician
CRW Corp. —Williston, VT
- $25 - $35 an hour
- Full-time
- Background check
- Construction site
- Customer service
- Profit sharing
- Paid holidays
10d
Product Specialist – Great Plains (KS/NE/SD/CO)
HORSCH LLC —Colby, KS
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Goldsmith | Fine Jewelry Repair, Stone Setting & Custom Fabrication
Vardy's —Cupertino, CA
- $33 - $45 an hour
- Extended hours
- Background check
- CAD
- No experience needed
- Relocation assistance
- Health insurance
Quick Apply
14d
CNC Field Service Engineer
Absolute Machine Tools, Inc. —Minneapolis-Saint Paul, MN
- $35 - $48 an hour
- Full-time
- Background check
- Clean driving record
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Field Service Technician
Analogic Corporation —Juneau, AK
- Overtime
- Pass drug screening
- Mid-level
- 3 years
- Paid parental leave
- Health savings account
Quick Apply

I want to receive the latest job alert for Technical Support Position

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Technical Support Position jobs near

Technical Support Specialist jobs in Frederick, MD

Production Technician jobs in Anchorage, AK

Diesel Technician jobs in Madison, WI

Marine Technician jobs in Annapolis, MD

Field Service Engineer jobs in Minneapolis-Saint Paul, MN

Avionics Technician jobs in Beale AFB, CA

Product Specialist jobs in Buffalo, NY

Product Specialist jobs in Ashland City, TN

Product Designer jobs in Orlando, FL

Product Specialist jobs in Jacksonville, FL

Program Specialist jobs in Austin, TX

Product Specialist jobs in Miami, FL

Family Support Specialist jobs in Indianapolis, IN

Equipment Service Technician jobs in Richmond, VA

Equipment Service Technician jobs in Dixon, IL

Equipment Service Technician jobs in Little Rock, AR

Equipment Service Technician jobs in Ohio

Surgical Technician jobs in Bellingham, WA

Patient Care Technician jobs in Noblesville, IN

Customer Service Manager jobs in Houston, TX

Field Service Support Specialist

Ipsen International Inc -
Cherry Valley, IL

Apply Now

Job Details

Full-time

Benefits

Paid holidays
Tuition reimbursement
Paid time off
401(k) matching

Qualifications

Email customer support
Microsoft Outlook
Industrial equipment diagnostics
Electrical work
Industrial equipment troubleshooting
High school diploma or GED
Math
Troubleshooting electrical systems
Mechanical troubleshooting

Full Job Description

Description: Ipsen is a Drug Free Workplace

Why You'll Love Working With Us:

We believe great benefits shouldn't have to wait. That’s why we offer:

Day-One Benefits – Enjoy our full benefits package starting your very first day—no waiting period required.
401(k) with Company Match – We invest in your future with a generous 401(k) plan and company contributions to grow your savings faster.
Paid Time Off – Recharge and take the time you need with our competitive vacation package, paid holidays and PTO.
Tuition Reimbursement – We support your growth. Advance your education and career with our tuition assistance program

Position Summary

The Technical Support Specialist is responsible for providing technical support for all Ipsen Furnace customers. This position is responsible for troubleshooting issues and assisting Field Service Engineers and Ipsen customers with mechanical, software, and hardware failures, and user related questions. The Technical Support Specialist must exercise good judgment and technical heat treating furnaces expertise to determine the source of the problem and the most appropriate way to resolve.

This is a highly specialized industrial equipment role supporting vacuum heat treating furnaces, you will be diagnosing complex vacuum furnace mechanical and electrical failures.

Essential Duties and Responsibilities

Serve as the primary contact for technical support related questions/actions coming from the field by either service personnel or direct from customers.
Manages incoming calls, often at times outside standard office hours, and ensures timely follow up response through conclusion of issues is priority to ensure customer satisfaction.
Take ownership of support requests seeing them through to resolution.
Utilize troubleshooting guides, bulletins, and other information to assist with resolving issues.
Complete detailed reports listing technical assistance requests creating documentation to assist internal staff and customers to better understand troubleshooting of products and features via CRM and other programs.
Prioritize and manage multiple priorities at one time, while quickly determining if issues are more complex and escalate as appropriate.
Assist sales department with technical questions and requests in a prompt and professional manner.
Generate sales leads and revenue through upgrades, support sales with new ideas.
Represents Ipsen Customer Service relative to parts sales, service agreement or requirements.
Clearly communicates with Regional Service Managers / Sales Engineers to inform them of possible service needs in their region.
Assists with training of internal employees (Customer Service and Field Service team) as well as external customers during Ipsen U programs.

Requirements:

Education and/or Experience

High School Diploma or equivalent required coupled with formal post HS training, course work, certifications and/or apprenticeship training. Associates or Bachelor's degree in a technical field strongly preferred.
4 + years related technical experience required.
Experience with troubleshooting, repair, and maintenance practices of vacuum furnace heat treating equipment preferred.

Knowledge, Skills, and Abilities

Ability to keep a professional attitude and demeanor when working with customers, either on the phone or in the field.
Ability to understand and troubleshoot vacuum furnaces issues relating to mechanical and electrical faults.
Ability to operate effectively in a multi-tasking, dynamic environment, while maintaining a forward thinking and customer-first attitude.
Possess experience working with robust CRM systems (EX: Sales Force Service Cloud) preferred.
Ability to use MS Office suite of programs (Excel, Word, Outlook, etc.).
Ability to speak clearly & confidently about Ipsen vacuum furnaces, repair recommendations, and interact with technical customers via email, phone, or via chat functions.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Requires the ability to function as a team member and contribute to group goals.

Physical/Mental/Environmental Factors

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to sit and use hands and finger dexterity.
Occasionally required to stand, walk, reach with hands and arms.
Regularly requires close vision, hearing and talking.
Exposure to moderate noise level.
Requires the ability to maintain mental alertness outside of standard working hours.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Exact compensation may vary based on skills, experience, and location.

To learn more about available benefits, please click https://ipsenglobal.com/about/#careers

Apply Now

Refine Your Search

Technical Support Position jobs

Field Service Support Specialist

Technical Sales Representative

Master Technician

Diesel Mechanic- 2nd Shift

Production Manager - Fly Systems Technician

Technical Service Representative

Service Engineer I

Senior marine systems tech

CFT Avionics Technician

Customer/ Tech Support Specialist - 12V (Car Audio)

High Voltage Electrical Maintenance Technician

Diesel Technician

Regional Sales & Technical Support - HVAC

HVAC Service Technician III

Maintenance Technician II

Equipment Service Technician

Product Specialist – Great Plains (KS/NE/SD/CO)

Goldsmith | Fine Jewelry Repair, Stone Setting & Custom Fabrication

CNC Field Service Engineer

Field Service Technician

I want to receive the latest job alert for Technical Support Position

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected