Top 2259 Technical Support Rep Jobs

Customer Service Technical Support Rep Part Time (Remote)
Carrier Enterprise —Carrollton, TX
- Part-time
- Remote
- Mid-level
- Residential
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
Customer Service Escalation Phone Rep (Part Time)
U-Haul —Remote
- $16 - $19 an hour
- Part-time
- Remote
- Computer literacy
- Data entry
- Typing
Technical Support Rep 1
United Launch Alliance —Centennial, CO
- $42,480 - $70,801 a year
- Overtime
- No experience needed
- High school diploma or GED
- No travel
- Paid time off
- 401(k) matching
11d
Technical Applications Engineer
KEES, Inc. —Elkhart Lake, WI
- Full-time
- Sales
- Engineering
- Mid-level
- Health savings account
- Health insurance
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Inside Sales Coordinator
KEES, Inc. —Elkhart Lake, WI
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Disability insurance
- Health insurance
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B2B Technical Sales Rep. (Plastics and Coatings industries)
Torrecid USA —Madison, TN
- $65,000 - $75,000 a year
- Full-time
- Spanish
- Up to 50% travel
- Engineering
- Health insurance
- Dental insurance
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Territorial Sales Rep
International Cooling Tower Inc. —Deer Park, TX
- Full-time
- Sales
- Business development experience
- Continuous improvement
- Health insurance
- Dental insurance
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Regional Business Development Manager, West
Essency water heaters —Phoenix, AZ
- $100,000 - $108,000 a year
- Full-time
- Remote
- 5 years
- Writing skills
- Mid-level
- Health insurance
- Paid time off
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Sales Engineer
Pick Heaters, Inc. —West Bend, WI
- Full-time
- Customer service
- Engineering
- Mid-level
- Paid holidays
- Disability insurance
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Inside Industrial Sales - Customer Service Rep
Macroseal Inc. —Prince George, VA
- $60,000 - $65,000 a year
- Full-time
- Mid-level
- Office
- Organizational skills
- Health savings account
- Paid holidays
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Customer Solutions Sales Rep
The Lilly Company —Atlanta, GA
- Full-time
- Mid-level
- Analysis skills
- Fair chance
- Disability insurance
- Health insurance
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Inside Sales Rep
Brake & Clutch, Inc. —Salem, MA
- $62,400 - $72,800 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Mid-level
- Disability insurance
- Health insurance
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Customer Solutions Sales Rep
The Lilly Company —Dothan, AL
- Full-time
- Background check
- Mid-level
- Analysis skills
- Disability insurance
- Health insurance
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Business Development Representative
Wekiva Springs Center —Jacksonville, FL
- From $59,432 a year
- Part-time
- Marketing
- Ability to walk for extended periods
- Mid-level
- Health insurance
- Dental insurance
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Regional Sales Executive — South Central
The Rubber Group —Remote
- $200,000 a year
- Full-time
- Remote
- Mid-level
- Business development experience
- Organizational skills
- Disability insurance
- Health insurance
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Insulation Sales Representative
Founders Insulation —Chantilly, VA
- $70,000 - $90,000 a year
- Full-time
- Background check
- Microsoft Outlook
- Writing skills
- Health insurance
- Paid time off
Quick Apply
Business Development Manager
Bachmann Industries, Inc. —New Gloucester, ME
- $95,000 - $105,000 a year
- Full-time
- 8 years
- Travel
- In-person
- Health insurance
- Dental insurance
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4d
Regional Sales Manager H/F
Radiall —Wallingford, CT
- 5 years
- Bachelor's degree
- Team management
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TECHNICAL SPECIALIST - HVAC
ACI Mechanical & HVAC Sales —Dulles, VA
- $83,000 - $90,000 a year
- Full-time
- Background check
- Clean driving record
- Heavy lifting
- Health insurance
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Outside Sales - Martech Controls (Technical Sales)
MES Life Safety —Peabody, MA
- $60,000 a year
- Full-time
- Microsoft Office
- US work authorization
- Senior level
- Health savings account
- Health insurance
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Customer Service Technical Support Rep Part Time (Remote)

Carrier Enterprise -
Carrollton, TX

Quick Apply

Job Details

Part-time | Full-time

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Live chat
Email customer support
Technical support via phone
Phone communication
Technical support via email
Technical Proficiency

Full Job Description

Customer Service Technical Support Rep

Company Description:

Carrier Enterprise (CE) is a North American distributor of residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies through licensed HVAC/R dealers and contractors. CE operates primarily in the business-to-business environment where its products are sold through licensed HVAC dealers and HVAC contractors. These dealers are independent companies that sell, deliver and service Carrier, Bryant & Payne products to residences and businesses in their respective markets. CE offers customers a wide range of HVAC/R product lines, competitive pricing, best in class customer service and valuable, timesaving services that positions CE as an industry leader. With over 200+ locations, in 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada there is a location to service our customers HVAC/R needs.

Company website

www.carrierenterprise.com

Position Summary

This role is a customer-focused HVAC Technical Support Rep that provides comprehensive remote, computer-based assistance to customers and field technicians. In this role, you will leverage your HVAC expertise to diagnose and troubleshoot complex issues, provide accurate warranty guidance, and deliver exceptional support via phone, email, chat, and online systems. You will manage support tickets and warranty claims while maintaining data integrity, resolve customer escalations professionally, and proactively communicate status updates and claim resolutions.

Key Responsibilities

Provide comprehensive technical support and troubleshooting for HVAC products via phone, email, chat, and online systems, acting as the primary customer liaison to deliver best-in-class service across all channels.
Manage support tickets, warranty claims, and customer interactions using computer-based systems while ensuring data integrity through systematic verification; utilize reports to guarantee timely customer credits and claim resolution.
Provide clear, accurate warranty guidance including coverage information, claim procedures, and product support.
Resolve customer escalations in a courteous and efficient manner while maintaining proactive communication regarding delays, status updates, and required actions via CRM/Salesforce and other tools.
Collaborate with team members to identify common issues, improve support documentation, and enhance overall processes and customer experience.
Participate in remote training sessions and stay current on product changes, system updates, and emerging technologies to maintain technical expertise.
Embrace and support automation tools such as AI and RPA to increase accuracy, improve efficiency, and reduce operational expenses.

Required Qualifications

Associate degree in HVAC, Heating and Cooling, or related technical field; OR high school diploma/GED with 4 years of experience in HVAC technical support or field service roles with demonstrated knowledge of HVAC systems, components, and troubleshooting procedures.
Proficiency with computer-based support systems and troubleshooting via digital channels.
Strong verbal and written communication skills with the ability to explain complex technical concepts clearly to diverse audiences.
Ability to work independently in a remote environment with excellent time management and organizational skills.
Professional demeanor with the ability to remain calm and courteous when handling customer escalations and difficult situations.
Proficiency with email, chat, phone, and online communication tools.

Preferred Qualifications

5 years of HVAC field experience (service or installation) with EPA 608, NATE, or equivalent certification; experience supporting customers in a technical support or help desk role.
Demonstrated ability to read schematics and perform HVAC diagnostics remotely with comfort using support ticketing systems and CRM tools.

Benefits:

Health Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance (Short-term and Long-term)

Employee Assistance Program (EAP)

Tuition Reimbursement & Professional Development

Paid Vacation & Sick time

Company Paid Holiday's

401(k) Plan with Employer Match

Employee Discount Program

Invitation to Apply:

Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.

Equal Opportunity Statement:

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence

Requirements:

Preferred Qualifications

5 years of HVAC field experience (service or installation) with EPA 608, NATE, or equivalent certification; experience supporting customers in a technical support or help desk role.
Demonstrated ability to read schematics and perform HVAC diagnostics remotely with comfort using support ticketing systems and CRM tools.

Quick Apply

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