Top 2573 Technical Support Rep Jobs

Customer Service Technical Support Rep
Starkey Laboratories —Eden Prairie, MN
- $22.95 - $27.26 an hour
- Microsoft Outlook
- Computer literacy
- Mid-level
- Paid parental leave
- Paid holidays
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Customer Service Escalation Phone Rep (Part Time)
U-Haul —Remote
- $16 - $19 an hour
- Part-time
- Remote
- Computer literacy
- Data entry
- Typing
Call Center Pharmacy Technician Representative
Outcomes —Remote
- $18 an hour
- Part-time
- Remote
- Background check
- Spanish
- Computer literacy
- Wellness program
- Paid parental leave
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Customer Pay Support Rep
Lincare Inc. —Orlando, FL
- Remote
- Basic math
- Trade school
- Associate's degree
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14d
Accounts Receivable Rep- 3rd Party Non-Gov't payers
TridentCare —Sparks, MD
- $0.01 - $999.00 an hour
- Remote
- Computer literacy
- High school diploma or GED
- Analysis skills
- Paid holidays
- Disability insurance
Technical Support Representative
Gemini Industries —Omro, WI
- $60,000 - $95,000 a year
- Full-time
- Background check
- 5 years
- Writing skills
- Paid parental leave
- Health insurance
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Technical Support Rep 3
United Launch Alliance —Centennial, CO
- $60,155 - $100,258 a year
- Overtime
- Mid-level
- High school diploma or GED
- Manufacturing
- Paid time off
- 401(k) matching
Technical Support Rep (Internet Connectivity)
InSite Support Services, Inc. —Nevada, MO
- Up to $13.75 an hour
- Entry level
- Paid training
- Health insurance
Technical Support Rep 1
United Launch Alliance —Centennial, CO
- $42,480 - $70,801 a year
- Overtime
- No experience needed
- High school diploma or GED
- No travel
- Paid time off
- 401(k) matching
Business Development Manager
Bachmann Industries, Inc. —New Gloucester, ME
- $95,000 - $105,000 a year
- Full-time
- 8 years
- Travel
- In-person
- Health insurance
- Dental insurance
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10d
Business Development Representative
CHC Hydronics —Vancouver, WA
- $100,000 - $125,000 a year
- Full-time
- Background check
- 5 years
- Word processing
- Health insurance
- Dental insurance
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Outside Sales Representative- Western Montana
TM Sales Inc. —Bozeman, MT
- Email
- Hybrid work
- Clean driving record
- Customer service
- Mid-level
- Health insurance
- Dental insurance
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Computed Tomography (CT) Technologist - PSMC
Phoebe Putney Health System, Inc. —Americus, GA
- Full-time
- CPR Certification
- Hospital
- Customer service
Customer Solutions Sales Rep
The Lilly Company —Atlanta, GA
- Full-time
- Mid-level
- Analysis skills
- Fair chance
- Disability insurance
- Health insurance
Quick Apply
Regional Safety and Environmental Rep
HOLT CAT —Irving, TX
- Full-time
- 5 years
- Mid-level
- CDL
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Sales and Showroom Support
Nemo Tile Co Inc —Southampton, NY
- $60,000 - $65,000 a year
- Full-time
- Background check
- Computer literacy
- Merchandising
- Health insurance
- Dental insurance
Quick Apply
Project Coordinator- Architectural Products
MDC Interior Solutions —Glendale Heights, IL
- $45,000 - $60,000 a year
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- AD&D insurance
- Disability insurance
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6d
Enterprise Sales Development Rep
Atlantic Growth Solutions —Holmdel, NJ
- $65,000 - $98,000 a year
- Full-time
- Hybrid work
- English
- Mid-level
- Business development experience
- Paid training
- Disability insurance
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Branch & Concierge Operations Supervisor I Licensing Required
Raymond James Financial, Inc. —Southfield, MI
- Full-time
- Hybrid work
- Office
- High school diploma or GED
- Travel
- Paid holidays
- Health insurance
13d
Regional Business Development Manager, West
Essency water heaters —Phoenix, AZ
- $100,000 - $108,000 a year
- Full-time
- Remote
- 5 years
- Writing skills
- Mid-level
- Health insurance
- Paid time off
Quick Apply

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Customer Service Technical Support Rep

Starkey Laboratories -
Eden Prairie, MN

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Job Details

$22.95 - $27.26 an hour

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
Life insurance

Qualifications

Computer operation
Microsoft Outlook
iOS support
Serving clients
Presentation software
Phone communication
Computer literacy
iOS
In-person customer service
Android support
Windows
Android
Technical Proficiency
Client interaction via phone calls

Full Job Description

Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better. Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what’s possible. We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.

Watch this video to see more of what sets Starkey apart.

https://youtu.be/9cUYwTlCepg?si=wkovx8_R_iINfrc6 (https://youtu.be/9cUYwTlCepg?si=wkovx8_R_iINfrc6)

JOB SUMMARY DESCRIPTION

The Customer Service Technical Support Representative handles challenging calls from professionals and consumers seeking help on technical issues. These concerns involve hearing devices, accessories, wireless connectivity, product training, and policy clarification. The Technical Support Representative will serve the Company’s external consumers using various platforms, including phone, emails, web chat, and instant messaging. In this role, the individual will help our consumers with passion, purpose, and excellence while following company policies and procedures. They will be responsible for upholding the values and culture of the department through positivity and teamwork. The Customer Service Technical Support Representative will model high-quality service and focus on serving with passion, purpose, and excellence.

This position may be filled at either the Intermediate or Senior level, depending on the selected candidate's experience, qualifications, and demonstrated skills.

JOB RESPONSIBILITIES

Meet Key Performance Indicators as defined by Management

Examples include but are not limited to:
- Provides personalized service in attempting to exceed consumer expectations.
- Utilizes management as a problem-solving resource.
- Sets up a personalized reference system to prevent reoccurring questions.
- Embrace unavoidable change rather than resisting.
- Appropriately modifies approach or behavior when dealing with an individual with different backgrounds, values, or predispositions.
- Maintain a positive disposition

Attend regional or corporate training session each pre-product release

Complete the required internal training

Communicate consumer feedback and needs through management.

Understand consumer needs.
- Actively listen to what consumers are saying
- Ask Questions as appropriate
- Demonstrate awareness of consumer’s needs and goals
- Consider the impact of your decision and actions
Respond efficiently and meet timelines for communication requests from management.
Provide well thought out feedback for team training needs. Include the “what and the how” about content development and delivery of the information.

JOB REQUIREMENTS

Minimum Education, Certification and Experience Requirements

Education

Prefer a bachelor's degree or its equivalent and 2-4 years of experience in the field or a related area

Experience

Experience with Windows, iOS, and Android operating systems and hardware knowledge and experience required. Minimum 1-year
Experience working in a customer service environment required
2-year experience working in a hearing aid manufacturing environment preferred
2-4 years of experience in the field or a related area

Knowledge / Technical Requirement

A high degree of computer literacy
Windows OS, MS Office, MS Outlook, PowerPoint

Competencies, Skills & Abilities

Excellent oral and written communication skills required across groups that include, customers, consumers, and colleagues
Ability to understand technical information is needed.
Ability to understand and communicate technical information to a variety of disciplines
Excellent organizational skills
Excellent problem-solving skills
Excellent people skills
Ability to adapt to an ever-changing marketplace
Ability to work well with people required, including in-person and by telephone.

WORK CONTEXT

Working Conditions

Regular attendance and responsiveness to reasonable job-related directives as given by the supervisor required.
Sit approximately 60-70% of the time, move 30% of the time.
May need to travel occasionally

Salary and Other Compensation:

The annual hourly rate for this position is between $22.95-$27.26 per hour. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate.

This position is eligible for a bonus based upon performance results. There is no guarantee of payout.

Benefits: The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, 6 paid holidays annually, 2 floater days annually, 1 volunteer service day annually, paid paternity leave, and tuition reimbursement.

#LI-KS2

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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