Top 304 Technical Support Representative II Jobs

Broker Support Representative II (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $49,320 - $90,420 a year
- Full-time
- Remote
- Mid-level
- 3 years
- High school diploma or GED
- 401(k)
Quick Apply
English-Spanish Bilingual Tier 2 Technical Support Representative
Fuku —Houston, TX
- Full-time
- Remote
- Mid-level
- Communication skills
Quick Apply
IT Systems Specialist II
KBI Biopharma —Durham, NC
- $63,000 - $86,900 a year
- Full-time
- System design
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Representative II-Customer Service
Westlake —Madison, MS
- Full-time
- 5 years
- Basic math
- Research
Quick Apply
Technical Support Analyst II
Billy Graham Evangelistic Association —Asheville, NC
- Extended hours
- Inventory management
- Mid-level
- Office
- Paid holidays
- Disability insurance
Tier 2 Support Representative (Boston, MA)
HqO —Boston, MA
- $71,000 - $79,000 a year
- Full-time
- Hybrid work
- English
- Mid-level
- Office
- Commuter assistance
- Paid parental leave
Quick Apply
Contact Center Representative II (Experienced)
MCI Careers —Las Cruces, NM
- $13.10 - $14.10 an hour
- Full-time
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Paid holidays
Tech II
Klinger Moving, a Corovan Corporation Affiliate —San Leandro, CA
- $22.75 - $25.80 an hour
- Overtime
- English
- Mid-level
- Office
Quick Apply
Technical Support Representative - Advanced Tier 2/3 (ONSITE - LONGVIEW TEXAS)
Cynergy Technology —Longview, TX
- From $60,000 a year
- Full-time
- Customer service
- System design
- Research
- Health insurance
- Paid time off
Quick Apply
Conversion Services - Conversion Specialist II #596
COCC —Southington, CT
- $68,494 - $92,706 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Tuition reimbursement
Quick Apply
Inside Sales Representative (2 yrs exp req)
BOSS industrial, inc. —Bolingbrook, IL
- $84,000 - $120,000 a year
- Part-time
- Sales
- Mid-level
- Forklift
- Health insurance
- Dental insurance
Quick Apply
Contact Center Representative II (Experienced)
MCI Careers —Wichita, KS
- $11 - $14 an hour
- Full-time
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Paid holidays
Spc II, BT Support
Sysco —Anchorage, AK
- Weekends as needed
- 5 years
- High school diploma or GED
- Continuous improvement
Enterprise Account Executive II
Shentel —Columbus, OH
- $50,500 - $68,000 a year
- Online Application
- Mid-level
- Analysis skills
- Bachelor's degree
- Paid training
- Paid holidays
Quick Apply
7d
Account Financial Manager II
Yanfeng Automotive —Novi, MI
- Overtime
- Remote
- Finance
- Master's degree
- Travel
13h
Client Support Representative II: Bill Pay
Jack Henry & Associates —Louisville, KY
- $38,650 - $58,150 a year
- Full-time
- Hybrid work
- Research
- Mid-level
- 1 year
14d
IT Helpdesk Operator II
Partnership HealthPlan of California —Fairfield, CA
- $31.45 - $37.74 an hour
- Full-time
- Computer literacy
- Mid-level
- Office
ACE Account Service Desk Specialist (Tier II – ASD)
Aretec Inc —Ashburn, VA
- Weekends as needed
- Remote
- Spanish
- English
- Mid-level
Quick Apply
Technical Customer Support Rep II
SPX —Franklin, TN
- Mid-level
- Office
- 3 years
- Tuition reimbursement
TSR II
Gateway Fiber —O'Fallon, MO
- Microsoft Outlook
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply

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Broker Support Representative II (Remote)

CareFirst BlueCross BlueShield -
Baltimore, MD

Quick Apply

Job Details

Full-time
$49,320 - $90,420 a year

Benefits

401(k)

Qualifications

Customer communication
Health insurance customer support
High school diploma or GED
Managing clients in a customer support role

Full Job Description

Resp & Qualifications

Candidates must live in the MD, DC, Northern VA area in order to travel into the offices or Broker sites occasionally.

PURPOSE:

The Broker Support Representative II serves as the primary liaison between our organization and key health insurance broker partners. This role provides strategic operational support, proactive service delivery, and technical expertise to our most prestigious broker agencies and their client accounts. The position requires a customer-focused professional who can build and maintain strong broker relationships while ensuring seamless service delivery and operational excellence.

ESSENTIAL FUNCTIONS:

Act as the dedicated point of contact for assigned broker agencies, providing comprehensive support for all operational, enrollment, and service-related matters.
Deliver proactive onsite support to broker partners and account administrators to prevent service disruptions and ensure optimal customer experience.
Facilitate broker and account training sessions and service coordination meetings to ensure partner success.
Support sales teams as required to address customer issues.
Resolve complex service issues, member complaints, and escalations by coordinating across internal departments, external vendors and partners.
Manage formal appeals processes for enrollment and service matters, ensuring timely and compliant responses to brokers, clients, and regulatory agencies.
Maintain accurate documentation and reporting on broker account activities, service metrics, and issue resolution.
Serve as subject matter expert on benefits, policies, and operational procedures for assigned broker partners.
Collaborate with operations to resolve claims and eligibility issues.
Monitor individual and team performance against key performance indicators, ensuring work is completed within corporate SLA targets.
Mentor and train Broker Support Representative I staff members.

QUALIFICATIONS:

Education Level: High School Diploma or GED.

Experience: 3 years customer service experience in health insurance field.

Preferred Qualifications:

Demonstrated understanding of health insurance products, benefits administration, and broker relationships.
Experience supporting health insurance brokers or broker agencies.
Comprehensive knowledge of health insurance operations and customer service.
Active Life & Health Producers License

Knowledge, Skills and Abilities (KSAs):

Strong relationship management skills with ability to build and maintain strategic broker partnerships.
Excellent written and verbal communication skills, including professional presentation abilities.
Superior problem-solving and analytical capabilities with attention to detail.
Proven ability to manage multiple priorities effectively and respond to time-sensitive situations.
Skilled in conflict resolution and managing challenging customer situations.
Proficiency with health insurance systems and Microsoft Office applications.
Ability to work independently and collaboratively across departments.

Travel Required: Up to 20% travel to corporate offices or Broker sites.

Salary Range: $49,320 - $90,420

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

#LI-KL1

Quick Apply

Refine Your Search

Technical Support Representative II jobs

Broker Support Representative II (Remote)

English-Spanish Bilingual Tier 2 Technical Support Representative

IT Systems Specialist II

Representative II-Customer Service

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Tier 2 Support Representative (Boston, MA)

Contact Center Representative II (Experienced)

Tech II

Technical Support Representative - Advanced Tier 2/3 (ONSITE - LONGVIEW TEXAS)

Conversion Services - Conversion Specialist II #596

Inside Sales Representative (2 yrs exp req)

Contact Center Representative II (Experienced)

Spc II, BT Support

Enterprise Account Executive II

Account Financial Manager II

Client Support Representative II: Bill Pay

IT Helpdesk Operator II

ACE Account Service Desk Specialist (Tier II – ASD)

Technical Customer Support Rep II

TSR II

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