Top 29 Technical Support Representative Jobs in Normal, IL

Campus IT Specialist
Boldyn Networks —Eureka, IL
- $25 - $35 an hour
- Full-time
- Mid-level
- Ability to lift 50 pounds
- University
- Paid parental leave
- Parental leave
Regional Sales Engineer - Midwest Region
Ipsen International Inc —Illinois
- Full-time
- Marketing
- Word processing
- Mid-level
Customer Support Manager (onsite only)
VIVO —Goodfield, IL
- Full-time
- Mid-level
- Office
- Team management
- Paid holidays
- Disability insurance
Quick Apply
Manufacturing Support Engineer
BLACKHAWK INDUSTRIAL OPERATING CO —Bloomington, IL
- $30 - $40 an hour
- Full-time
- 5 years
- Computer literacy
- Pass drug screening
- Health savings account
- AD&D insurance
Quick Apply
Outside Sales Representative
Groundworks Operations, LLC —Bloomington, IL
- $200,000 - $600,000 a year
- Full-time
- Customer service
- Travel
- Entry level
- Paid training
- Paid parental leave
Quick Apply
Insurance Advisor
Rivian —Normal, IL
- Weekends as needed
- 5 years
- Bachelor of Science
- Bachelor's degree
Quick Apply

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Technical Support Representative jobs near Normal, IL

Campus IT Specialist

Boldyn Networks -
Eureka, IL

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Job Details

Full-time
$25 - $35 an hour

Benefits

Paid parental leave
Parental leave
Paid sick time

Qualifications

Customer communication
On-site technical support
ITIL Certification
IT policy development
IT system monitoring
Equipment installation
IT service management
System performance optimization
Software implementation
Hardware maintenance
Equipment troubleshooting
Mid-level
Software installation
Software administration
Computer hardware
Computer management
CompTIA Network+
Customer support ticket management
Networking equipment (troubleshooting support)
E-learning platforms
Network performance optimization
Online educational platform experience
Canvas LMS software
Communication skills
Technology infrastructure engineering
Ticketing system technical support
Mobile devices
System performance monitoring

Full Job Description

Powering education through innovation

Campus IT Specialist

Eureka, IL (on-site at Eureka College)

About the role

Passionate about supporting technology in a fast-paced educational environment? As a Campus IT Specialist, you’ll play a vital role in ensuring seamless IT operations for faculty, staff, and students. This position blends hands-on technical support with backend system administration, enabling a reliable and efficient campus technology environment. You’ll manage a wide range of IT services—from troubleshooting end-user issues to maintaining system performance and supporting critical infrastructure. Working across multiple platforms and systems, you’ll contribute to operational excellence and help create a technology experience that supports learning and collaboration.

What you’ll be doing

As part of the IT operations team, you’ll ensure smooth day-to-day technology support while contributing to longer-term system improvements. It’s a role with a lot of variety, and day-to-day, you’ll mainly be involved with:

Handling a broad range of IT tasks, including network support, system administration, and advanced technical troubleshooting
Providing both end-user support and backend system support to maintain overall IT infrastructure performance
Managing ticket intake, prioritization, and resolution to meet service expectations
Installing and configuring software and hardware across campus environments
Monitoring system and network performance to identify and resolve issues proactively
Performing troubleshooting, repairs, and data restoration activities
Conducting system maintenance tasks, including backups and performance optimization
Managing licenses, updates, and system upgrade schedules
Supporting IT projects such as system upgrades, network expansion, and technology integration initiatives
Assisting in the creation and implementation of IT policies and best practices
Working with educational platforms such as Jenzabar, Canvas, and other learning technologies
Documenting processes, solutions, and system configurations for knowledge sharing
Continuously learning new technologies and sharing knowledge with colleagues and users

What you’ll bring

Think you could make a difference here? We’re looking for someone who genuinely cares about the welfare of our team. You’ll want to make an impact from day one. With big ideas about how to improve our culture and the knowledge to get people on board. We’re looking for a proactive, technically skilled professional who thrives in a service-oriented environment. You bring a combination of technical expertise and strong interpersonal skills to support a diverse user base. You will also have some of the following:

Proven experience as a help desk technician or in a technical support role
Strong working knowledge of office automation tools and remote support technologies
Solid understanding of computer systems, mobile devices, and common IT products
Ability to diagnose and resolve technical issues effectively
Excellent communication and interpersonal skills
Customer-focused mindset with a calm and professional approach under pressure
Relevant certifications (e.g., ITIL, CompTIA Network+, Microsoft Certified Systems Administrator) are a plus
Ability to perform physical tasks including lifting up to 50 lbs., standing, walking, and working in various environments
Ability to use tools and equipment for installation and repair tasks
Willingness to move, bend, climb, and work around obstacles as needed

About us

At Boldyn Networks, we’re reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow’s greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here, you can change lives today and create a better tomorrow.

Why work with us?

We’re large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills. You’ll be surrounded by talented colleagues who thrive on solving problems, just like you. Together, you’ll make your mark on projects that matter and find new strengths along the way.

We also offer:

Hourly Pay: $25 - $35
Annual Bonus
Learning and development opportunities
Flexible working opportunities
Competitive benefit packages
Paid parental leave
Vacation starting at 15 days increasing with length of service
10 days paid sick leave
4 days off each year to volunteer

Ready to apply?

Are you ready to create an impact that will last for generations? Join us at Boldyn Networks today. Hit apply and follow the instructions to get started.

Diversity recognizes the ways we differ. Our backgrounds, perspectives and experiences are what make us unique. And it’s important to us, to our future. To build a workforce that’s representative of the societies we serve. So that we can listen, learn, and understand how to solve our customers’ problems in the smartest ways possible.

We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion.

Apply Now

Refine Your Search

Technical Support Representative jobs in Normal, IL

Campus IT Specialist

Regional Sales Engineer - Midwest Region

Customer Support Manager (onsite only)

Manufacturing Support Engineer

Outside Sales Representative

Insurance Advisor

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