Top 450370 Technical Support Role Jobs

Client Service Representative - Bilingual (English/Spanish)
Underline Infrastructure —Colorado Springs, CO
- From $20 an hour
- Full-time
- Spanish
- English
- Mid-level
- Paid training
- Health savings account
11d
Systems Integration Engineers - Colorado Springs
In-Depth Engineering Corporation —Colorado Springs, CO
- $75,000 - $150,000 a year
- Full-time
- Computer Science
- Mid-level
- Windows
- Disability insurance
- Health insurance
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Engineering / Installation Technicians
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- Extended hours
- Mid-level
- High school diploma or GED
- Travel
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Confidential —Troy, MI
- Up to $70,000 a year
- Overtime
- Background check
- Microsoft Outlook
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- Health insurance
- Dental insurance
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Hydrogeologist - Bachelors Degree 8 Years Experience Required - Globe, AZ
Gila Geological Consultants LLC —Globe, AZ
- 12 hour shift
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- Health insurance
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Field Support Specialist - (CCTV & Alarms)
CrossCom National LLC —Buffalo Grove, IL
- $18 - $20 an hour
- Full-time
- 5 years
- Mid-level
- High school diploma or GED
- Health savings account
- Health insurance
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Senior CNO Developer (Cyber246)
Research Innovations —Saint Petersburg, FL
- Full-time
- Writing skills
- Research
- Office
- Paid parental leave
- Health insurance
Fiber Optic Assembler
Blackwatch International —Ridgecrest, CA
- Full-time
- Microsoft Outlook
- Computer literacy
- Ability to lift 50 pounds
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Apple/macOS Subject Matter Expert (Computer Engineering, Senior Associate)
The MIL Corporation —Washington, DC
- $131,000 - $145,000 a year
- Bachelor of Science
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Tuition reimbursement
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Gramophone —Timonium, MD
- $80,000 - $100,000 a year
- Full-time
- System design
- Mid-level
- Residential
- Paid holidays
- Health insurance
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Electrical Engineer – Order Processing
Reinhausen GmbH —Humboldt, TN
- English
- Mid-level
- Travel
- Paid holidays
- Tuition reimbursement
RECT AUTO REQS_06/07/2025
WFNQASD5 —Anchorage, AK
- $300 - $700 a year
- Full-time
- Computer Science
- Mid-level
- Analysis skills
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Data Analyst/Instructor (Kaiserslautern, Germany)
JANSON —Fairfax, VA
- Full-time
- Computer science
- Computer Science
- 3 years
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Configuration Management Specialist , Job Posting # 148
Tomar Electronics Inc. —Gilbert, AZ
- $60,000 - $70,000 a year
- Full-time
- ERP systems
- Mid-level
- Product management
- Paid holidays
- Health insurance
Quick Apply
11d
Security System Designer (Alarm, Access Control, Video Surveillance)
TCI —Virginia Beach, VA
- $58,000 - $70,000 a year
- Full-time
- Microsoft Word
- Background check
- Clean driving record
- Health savings account
- Health insurance
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Moving Lights Technician
VOLUX Lighting —Pompano Beach, FL
- $28 - $35 an hour
- Full-time
- Background check
- Customer service
- Mid-level
- Paid holidays
- Dental insurance
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2nd Shift Electrical Supervisor
Elite Executive Partners —Sioux Falls, SD
- Ability to walk for extended periods
- 5 years
- Computer literacy
- Health insurance
- Dental insurance
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Field Communications Supervisor: Networking, LTE and Satellite Systems
EnerStar Solutions —Fairview, MT
- $28 - $32 an hour
- Full-time
- Mid-level
- Supervising experience
- Travel
- AD&D insurance
- Paid holidays
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Technology Specialist
Insurors Indemnity Companies —Waco, TX
- $57,294.68 - $69,000.04 a year
- Full-time
- Mid-level
- Continuous improvement
- Software development experience
- Health savings account
- Health insurance
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Field Service Engineer
Shimadzu Medical Systems —Billings, MT
- $40 - $50 an hour
- Weekends as needed
- Clean driving record
- Inventory management
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply

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Client Service Representative - Bilingual (English/Spanish)

Underline Infrastructure
Colorado Springs, CO

Apply Now

Job Details

Full-time
From $20 an hour
11 days ago

Benefits

Paid training
Health savings account
AD&D insurance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
Life insurance

Qualifications

Spanish
English
Network infrastructure
Client services experience
Problem-solving
Organizational skills
Time management

Full Job Description

About Underline

Underline starts with our people.

At Underline, we've rapidly built a culture around ownership, trust, community, and innovation. Underline is dedicated to cultivating a growth environment where people feel valued, work with a purpose of mission, are personally rewarded, and are professionally challenged.

Are you ready to join this team and transform American communities?

Underline was founded in 2019 with a singular mission: to ensure the vibrancy of our nation through building intelligent community infrastructure in a socially equitable manner. We work with American communities to design, finance, and construct open access fiber-optic networks. These networks are critical to secure internet access that’s fast, affordable, and fair. As open access networks, this infrastructure is also the essential foundation for distributed healthcare services, new wireless solutions, and resilient infrastructure including modernized water systems and responsible energy creation. Our first two projects are in Colorado Springs and Fountain, Colorado.

About this Position

As a Client Success Representative reporting to the Client Success Team Lead in office in Colorado Springs, CO. You must be passionate about working closely with our clients to find solutions that maximize their satisfaction on an Underline network. You will be the voice of Underline to all clients, as well as the voice of the client when issues arise and improvements can be made. We are learning every day and we are the tip of the spear for improvements!

You are adept at finding creative and efficient ways to work through complex client inquiries and solve problems. You have excellent communication skills and are comfortable conversing with clients across a number of channels, including over the phone. You have superior organization skills and are comfortable managing your own time. You also have a mind to be flexible as we are still building processes and pivoting to support our clients.

Does this sound like you?

Excellent written and verbal communication skills in both English and Spanish
Ability to think on your feet, we are still building processes and not everything is established
Ability to collaborate in a team environment, as well as work as an independent contributor
Excellent time management skills; you thrive in a fast-paced, sometimes ambiguous environment
A can-do attitude and amazing problem solving skills

What you'd be doing:

Answer incoming client emails, calls, and chats regarding billing issues, product problems, service questions, technical troubleshooting of client equipment, and general client concerns.
Perform basic and advanced troubleshooting of client hardware and software issues, including network connectivity, device configuration, and performance issues related to client equipment (routers, modems, etc.).
Guide clients through diagnostic steps to identify problems with their equipment and resolve issues when possible, including resetting, configuring, or updating devices.
Investigate client issues in various business systems, and when not able to resolve the issue directly, work with other departments, such as engineering and network operations, to resolve complex technical problems.
Coordinate and dispatch technical service teams for on-site support when issues cannot be resolved remotely. Ensure all relevant information, including troubleshooting steps and equipment status, is clearly communicated to the field technicians.
Work with installation partners to schedule, monitor, and confirm appointments for client installations, upgrades, or repairs. Ensure that installations are completed to the highest standards and that any post-installation issues are quickly addressed.
Escalate unresolved technical issues to appropriate teams while ensuring a clear and detailed explanation of the troubleshooting steps already taken.
Identify trends heard from clients by logging and tagging issues, and then reporting trends with as much data as you can provide, including recurring technical issues or hardware failures.
Take the extra mile to engage clients and become their advocate within the business.
Work to establish a positive rapport with every client interaction and maintain a high level of professionalism with clients, even when dealing with technical difficulties or scheduling on-site support.

Experience we require:

1+ years experience in client service or client facing roles.
Bilingual - Spanish/English Speaking
Consistently meet or exceed productivity, quality, and client satisfaction goals

Bonus points:

Telecom, networking, or troubleshooting experience
Experience using ZenDesk, or ServiceNow

Pay: From $20.00 per hour

Benefits:

AD&D insurance
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Paid training
Vision insurance

Work Location: In person

Apply Now

Refine Your Search

Technical Support Role jobs

Client Service Representative - Bilingual (English/Spanish)

Systems Integration Engineers - Colorado Springs

Engineering / Installation Technicians

Mandarin Speaking IT Administrator

Hydrogeologist - Bachelors Degree 8 Years Experience Required - Globe, AZ

Field Support Specialist - (CCTV & Alarms)

Senior CNO Developer (Cyber246)

Fiber Optic Assembler

Apple/macOS Subject Matter Expert (Computer Engineering, Senior Associate)

Crestron Programmer

Electrical Engineer – Order Processing

RECT AUTO REQS_06/07/2025

Data Analyst/Instructor (Kaiserslautern, Germany)

Configuration Management Specialist , Job Posting # 148

Security System Designer (Alarm, Access Control, Video Surveillance)

Moving Lights Technician

2nd Shift Electrical Supervisor

Field Communications Supervisor: Networking, LTE and Satellite Systems

Technology Specialist

Field Service Engineer

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