Top 61 Technical Support Jobs in Rochester, NY

Desktop Support Technician
Vito C Quatela MD PLLC —Rochester, NY
- $28 - $35 an hour
- Full-time
- Computer science
- Computer Science
- Computer literacy
- Health savings account
- Paid holidays
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Desktop Technician
SUSTAINABLE ENERGY DEVELOPMENTS INC —Rochester, NY
- $25 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Free parking
- Profit sharing
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Desktop Support Technician
L3Harris Technologies —Rochester, NY
- $59,000 - $127,000 a year
- Mid-level
- High school diploma or GED
- Analysis skills
- Paid holidays
- Disability insurance
1d
IT Support Analyst
Innovative Solutions —Rochester, NY
- $65,000.00 - $65,000.01 a year
- Full-time
- Mid-level
- Windows
- AWS
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10d
IT Helpdesk Technician
Acura of Rochester —Rochester, NY
- $40,000 - $60,000 a year
- Urgently hiring
- Computer science
- Microsoft Outlook
- Computer Science
IT Helpdesk Technician
Porsche Audi Rochester —Rochester, NY
- $40,000 - $60,000 a year
- Urgently hiring
- Computer science
- Microsoft Outlook
- Computer Science
IT Support Specialist
The Outdoor Group —West Henrietta, NY
- $24 - $35 an hour
- Full-time
- Mid-level
- Office
- Windows
- Health savings account
- Health insurance
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2d
IT Helpdesk Technician
Garber Honda —Rochester, NY
- $40,000 - $60,000 a year
- Urgently hiring
- Computer science
- Microsoft Outlook
- Computer Science
IT Support Specialist - MSP
Just Solutions, Inc. —Fairport, NY
- $26 - $36 an hour
- Overtime
- Computer science
- Computer Science
- 5 years
- Health savings account
- Disability insurance
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Help Desk Technician
Waste Harmonics Keter —Victor, NY
- $22 - $25 an hour
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Health savings account
- Paid holidays
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In-Home Sales & Tech Support (Full-Time)
Asurion Insurance Services —Rochester, NY
- $21 an hour
- Weekends as needed
- Office
- Residential
- Driver's License
- Paid training
- Mileage reimbursement
Bilingual Customer Service Representative
Center for Disability Rights —Rochester, NY
- $17 an hour
- Full-time
- Spanish
- Word processing
- English
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Service Desk Support Tech II
University of Rochester —Brighton, NY
- $21.78 - $30.53 an hour
- Weekends as needed
- Mid-level
- Office
- Windows
5d
Customer Service Representative
Isaac Heating & Air Conditioning —Rochester, NY
- $22 - $23 an hour
- Full-time
- High school diploma or GED
- US work authorization
- Organizational skills
- Health insurance
- Dental insurance
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Customer Technology Spec I
University of Rochester —Brighton, NY
- $27.16 - $38.03 an hour
- Full-time
- Research
- Mid-level
- Office
System Technician
Lucidity Networks —Rochester, NY
- $55,000 - $65,000 a year
- Full-time
- Computer science
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance
Quick Apply
Technical Support Engineer
MKS Inc. —Rochester, NY
- $71,025 - $118,375 a year
- Full-time
- Engineering
- Mid-level
- 3 years
- Paid parental leave
- Paid holidays
Quick Apply
IT Data Center Srvcs Tech II
University of Rochester —Rochester, NY
- $18.00 - $25.14 an hour
- Full-time
- Mid-level
- High school diploma or GED
- 1 year
- On-the-job training
Customer Service Specialist - 50/50 Remote
CALSOURCE INC —Henrietta, NY
- $21 - $25 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- High school diploma or GED
Quick Apply
IT Service Desk Supervisor
Magnetic Technologies Corporation —Rochester, NY
- $80,000 - $105,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
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Desktop Support Technician

Vito C Quatela MD PLLC
Rochester, NY

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Job Details

Full-time
$28 - $35 an hour

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
Flexible spending account
Family leave
Vision insurance
Employee discount
Life insurance

Qualifications

Desktop computer repair
Field service equipment repair
Computer operation
Communication with suppliers
Computer science
Network troubleshooting
Email customer support
Bachelor's degree in information technology
Computer Science
IT user and group management
Data permissions
Phone communication
IT asset management
Incident report management
Computer literacy
Laptop (troubleshooting support)
Incident management software
In-person customer service
AI tools proficiency
Hardware maintenance
Performance Reporting
Operating system updates
Metrics Reporting
Mid-level
Incident Escalation
Printer (troubleshooting support)
Software installation
User training (technical support)
Training employees on security practices
Patch management

Full Job Description

The Quatela Center is seeking an experienced Desktop Support Technician to support daily operations. The Desktop Support Technician is responsible for providing technical assistance and support related to computer systems, hardware, and software. They diagnose and resolve technical issues, install and configure computer systems, and provide training and support to end-users. This role plays a crucial role in ensuring the smooth operation of desktop computers and peripherals, as well as maintaining the overall efficiency of the organization's IT environment. The Desktop Support Technician will report to the Director of Technology.

Duties:

1. Technical Support:

Provide first-line technical support to end-users via phone, email, or in-person.
Diagnose and resolve hardware, software, and network issues in a timely manner.
Escalate complex technical issues appropriately for further investigation and resolution.
Utilize AI-based tools and software applications to diagnose and troubleshoot problems efficiently.

2. Installation and Configuration:

Install, configure, and troubleshoot desktop computers, laptops, printers, scanners, and other peripheral devices.
Set up and maintain user accounts, profiles, and permissions.
Install and upgrade software applications and operating systems as needed.

3. Hardware and Software Maintenance:

Perform regular maintenance tasks, such as software updates, patches, and system backups.
Conduct hardware inspections, repairs, and replacements as necessary.
Maintain an inventory of hardware and software assets, including tracking warranties and licenses.

4. User Training:

Provide training and assistance to end-users on the proper use of hardware, software, and IT systems.
Educate users on best practices for data security, password management, and system optimization.

5. Remote Support:

Utilize remote access tools to provide support to remote users and branch offices.
Troubleshoot connectivity issues and assist with remote software installations and configurations.

6. Incident Management and Reporting:

Log and track support requests using a ticketing system.
Generate reports and metrics to monitor support activity, trends, and performance.

7. Collaboration and Coordination:

Collaborate with the Director of IT to resolve complex technical issues and implement IT projects.
Communicate effectively with end-users, management, and stakeholders to provide updates and gather feedback.
If necessary, liaise with third-party support and PC equipment vendors
Perform related duties consistent with the scope and intent of the position.

Qualifications and Skills:

Bachelor's degree in Information Technology, Computer Science, or related field (preferred) or equivalent work experience.
Proven experience in desktop support or a similar technical support role.
Ability to prioritize tasks and manage time effectively
Excellent problem-solving skills and attention to detail with the ability to work independently and as part of a team
Strong knowledge of Windows operating systems, as well as Microsoft Office Suite and other common software applications.
Familiarity with hardware components, peripheral devices, and troubleshooting techniques.

- Experience working with AI-based tools and software applications is preferred - Willingness to learn and adapt to new technologies and procedures

Strong communication and interpersonal skills, with the ability to interact professionally with end-users of all levels.
Customer service-oriented mindset and a commitment to providing exceptional support.
IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are a plus.

Work Conditions:

Sitting, standing, or walking for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.
Lifting and transporting of moderately heavy objects, such as computers and peripherals.
Travel to Victor is required for the purpose of on-site hardware and software troubleshooting and repair.
Typical working hours of 8:30am-5pm M-F.

Benefits:

Medical Insurance
Dental Insurance
Vision Insurance
FSA- Flexible Spending Account
HSA – Health Savings Account
Life Insurance – Employer paid- 1.5x annual pay
Paid Family Leave
3-Weeks Paid Vacation annually
401k Safe Harbor Plan (after 60 days)
10 paid Holidays
Employee Discounts
Work Anniversary Milestones- Employee Bonus -1 year/5 year/15 year/20 year/25 year
Quarterly Employee Feedback Survey

All duties and responsibilities stated are essential job functions. Staff members may be required to perform additional job-related duties as assigned by management.

It is the policy of Quatela Facilities to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.

Quick Apply

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Technical Support jobs in Rochester, NY

Desktop Support Technician

Desktop Technician

Desktop Support Technician

IT Support Analyst

IT Helpdesk Technician

IT Helpdesk Technician

IT Support Specialist

IT Helpdesk Technician

IT Support Specialist - MSP

Help Desk Technician

In-Home Sales & Tech Support (Full-Time)

Bilingual Customer Service Representative

Service Desk Support Tech II

Customer Service Representative

Customer Technology Spec I

System Technician

Technical Support Engineer

IT Data Center Srvcs Tech II

Customer Service Specialist - 50/50 Remote

IT Service Desk Supervisor

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