Top 20489 Technology Helpdesk Analyst Jobs

Help Desk Analyst
Buchanan Technologies —Dallas, TX
- $24 - $25 an hour
- Temporary
- Background check
- Pass drug screening
- Research
- Health insurance
- Dental insurance
Quick Apply
Desktop Analyst
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- $35 - $40 an hour
- Extended hours
- Google Workspace
- Azure
- Mid-level
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Help Desk Analyst
Software Technology Inc —Salem, OR
- Mid-level
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Helpdesk Specialist Entry DC
AHU Technologies Inc —Washington, DC
- $30 an hour
- Full-time
- Research
- Office
- Microsoft Office
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Helpdesk Support-
Software Technology Inc —Chesterfield, VA
- Full-time
- Microsoft Word
- Microsoft Outlook
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Cybersecurity SOC Analyst
Beacon Hill Staffing Group —Remote
- $85,000 - $100,000 a year
- Full-time
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- Azure
- Mid-level
- AWS
- Dental insurance
- Vision insurance
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10d
IT Helpdesk Technician
Helpt —Remote
- From $18 an hour
- Weekends as needed
- Remote
- Windows
- Communication skills
- Entry level
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EHR Helpdesk Analyst- REMOTE
Software Technology Inc —Remote
- Remote
- HIPAA
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Helpdesk Customer Support
Public Health Institute —Remote
- $34.54 - $50.07 an hour
- Overtime
- Remote
- Microsoft Excel
- Microsoft Access
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Security Analyst I
CorVel Corporation —Remote
- $70,276 - $116,942 a year
- Full-time
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- Writing skills
- Organizational skills
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- Health savings account
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9d
IT Dispatcher (Remote - work from home)
Xantrion —Remote
- $45,000 - $50,000 a year
- Weekends as needed
- Remote
- Spanish
- Microsoft Outlook
- Writing skills
- Health insurance
- Dental insurance
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2d
Support Analyst I (Remote)
STUDIO ENTERPRISE —Phoenix, AZ
- $20 an hour
- Full-time
- Remote
- Computer science
- Computer Science
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Helpdesk Technician I
CyberSheath —Remote
- $55,000 - $68,000 a year
- Evenings as needed
- Computer science
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Helpdesk Technician III
CyberSheath —Remote
- $85,000 - $100,000 a year
- Evenings as needed
- Computer science
- 7 years
- Computer Science
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Service Desk Analyst
Zones —Charlotte, NC
- $25 an hour
- Full-time
- Remote
- Windows
- High school diploma or GED
- US work authorization
- Health insurance
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Technical Support Analyst (Su-Th 9:00a-5:30p)
ScriptPro LLC —Remote
- $24 an hour
- Full-time
- Remote
- Background check
- Research
- Mid-level
- Wellness program
- Paid holidays
Quick Apply
Service Desk Analyst - Remote (After Hours)
K2 Services —Remote
- $36,000 - $39,000 a year
- Weekends as needed
- Remote
- High school diploma or GED
- Typing
- In-person
- Health insurance
- 401(k) matching
Copy of Associate Cybersecurity Analyst
American Technology Services —Remote
- Weekends as needed
- Remote
- Computer science
- Computer Science
- Windows
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8d
IT Helpdesk Specialist (Remote)
Qureos Inc —Irvine, CA
- Part-time
- Remote
- Google Workspace
- Computer science
- Computer Science
- Paid holidays
- Dental insurance
12d
IT Helpdesk Support
SKIMS —Los Angeles, CA
- $100,000 - $110,000 a year
- Weekends as needed
- Up to 50% travel
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply

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Help Desk Analyst

Buchanan Technologies -
Dallas, TX

Quick Apply

Job Details

Temporary | Temp-to-hire | Contract
$24 - $25 an hour

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance
401(k) matching

Qualifications

Desktop computer repair
Non-technical user support
Customer communication
Help desk support experience
Content creation for technical audiences
Technical documentation
Hardware maintenance
Windows
Administrative experience
Computer hardware
Desktop (troubleshooting support)
Customer relationship management (CRM) systems (technically supported)
Organizational skills
IT
System deployment
Desktop administration
Technical writing experience within technology
Hardware diagnostics
CompTIA A+
Help desk

Full Job Description

Job: Help Desk Analyst

Schedule: Monday to Friday 7 AM to 4 PM

Terms: 12-month contract with Strong potential for Contract to hire

***This position requires a pre-employment background investigation including criminal history check, drug screening, and fingerprinting. Selectee must be able to obtain and maintain a Sensitive security clearance/access determination.*****

The technician monitors and manages escalated routine administrative tasks and IT Help Desk events, providing technical support to end users across a variety of issues.

Key Responsibilities:

Monitors and manipulates the operation of escalated routine administration tasks and Help Desk events.
Provides support to end users on a variety of issues.
Installs, configures, and troubleshoots PCs, laptops, and peripherals.
Resolves escalated problems in accordance with IT Help Desk standards and guidelines.
Serves as second-level support and lead technician for non-routine and major events and incidents.
Identifies, researches, and resolves complex technical issues.
Responds to telephone and email requests related to IT Help Desk operational support.
Maintains and updates Standard Operating Procedures (SOPs) for the IT Help Desk.
Creates new SOPs as needed to ensure up-to-date documentation.
Trains and coordinates with other IT staff as required.
Demonstrates competency in performing all IT Help Desk functions.
Safeguards physical access to Exchange-restricted data, processes, and services.

Requirements:

3+ years of experience providing end-user technical support in an enterprise IT environment.
Strong knowledge of Windows 10 and Windows 11 operating systems.
Experience with PC refresh and lifecycle management projects, including hardware deployment and imaging.
Familiarity with tools such as SCCM, Intune, Active Directory, and remote desktop support platforms.
Ability to diagnose and resolve complex hardware and software issues independently.
Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users.
Ability to follow documented procedures and create/update technical documentation.
Strong organizational skills and the ability to manage multiple tasks simultaneously.
CompTIA A+, Microsoft certifications (MD-100/MD-101), or equivalent experience preferred.
Must be able to lift and move equipment up to 50 lbs.
Availability for occasional after-hours or weekend work as required.

Job Types: Contract, Temp-to-hire

Pay: $24.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Vision insurance

Experience:

Help desk: 3 years (Required)

Ability to Commute:

Dallas, TX 75236 (Required)

Work Location: In person

Quick Apply

Refine Your Search

Technology Helpdesk Analyst jobs

Help Desk Analyst

Desktop Analyst

Help Desk Analyst

Helpdesk Specialist Entry DC

Helpdesk Support-

Cybersecurity SOC Analyst

IT Helpdesk Technician

EHR Helpdesk Analyst- REMOTE

Helpdesk Customer Support

Security Analyst I

IT Dispatcher (Remote - work from home)

Support Analyst I (Remote)

Helpdesk Technician I

Helpdesk Technician III

Service Desk Analyst

Technical Support Analyst (Su-Th 9:00a-5:30p)

Service Desk Analyst - Remote (After Hours)

Copy of Associate Cybersecurity Analyst

IT Helpdesk Specialist (Remote)

IT Helpdesk Support

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