Top 1293 Technology Operations Supervisor Jobs

Operations Manager - VoIP Communications Company
Axxess Networks —Blue Bell, PA
- $85,000 - $100,000 a year
- Full-time
- 3 years
- Supervising experience
- Bachelor's degree
- Health savings account
- Health insurance
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Operations Technology Manager
McD Mateos —Syracuse, NY
- $45,000 - $60,000 a year
- Weekends as needed
- Mid-level
- Microsoft Office
- 3 years
- Mileage reimbursement
- Relocation assistance
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Operations Manager (US Citizenship/FT in-office Required)
IvoryCloud —Carlsbad, NM
- $95,000 - $110,000 a year
- Full-time
- Background check
- 5 years
- Office
- Health insurance
- Dental insurance
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7d
RCM Operations Manager - AI Trainer
DataAnnotation —Hollywood, FL
- From $20 an hour
- Overtime
- Remote
- Medicine
- Writing skills
- English
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Wealth Management Operations Analyst (Hybrid)
NFP Corp —Denver, CO
- $60,000 - $75,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- Bachelor's degree
- Health savings account
- Paid holidays
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Network Operations Center Manager
UTOPIA Fiber —Murray, UT
- $91,000 - $115,000 a year
- Overtime
- Microsoft Word
- Background check
- Microsoft Excel
- Health savings account
- Health insurance
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14d
IT Operations Supervisor
Pathways of Southwestern Pennsylvania —Washington, PA
- Full-time
- Computer science
- Azure
- Current TB test
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Manager of Engineering Operations
McCall-Thomas Engineering —Columbia, SC
- Full-time
- Clean driving record
- 5 years
- Bachelor of Science
- Paid holidays
- Disability insurance
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7d
Platform Operations Manager
Leidos —Bethesda, MD
- $154,050 - $278,475 a year
- Full-time
- Computer science
- Computer Science
- Bachelor of Science
- Flexible schedule
Operations Manager - TS/SCI with Poly
General Dynamics Information Technology —Annapolis Junction, MD
- $128,039 - $173,229 a year
- 5 years
- Engineering
- Databases
- Paid time off
- 401(k) matching
Network Operations Manager
Pacific Life —Charlotte, NC
- $152,370 - $186,230 a year
- Weekends as needed
- Computer science
- Computer Science
- Bachelor of Science
- Paid parental leave
- Paid holidays
Sr. Operations Executive & Sr. IT Manager
PASONA N A, INC. —Carson, CA
- $100,000 - $120,000 a year
- Full-time
- System design
- Continuous improvement
- In-person
Infrastructure & Operations Manager
Leidos —Odenton, MD
- $107,900 - $195,050 a year
- Full-time
- System design
- Windows
- Bachelor's degree
14d
Senior E-commerce MOR/SOR Operations Manager
LG Electronics —Englewood Cliffs, NJ
- $140,000 - $175,000 a year
- Full-time
- English
- Bachelor's degree
- Children
- Paid parental leave
- Paid holidays
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Manager, Telecommunications Operations
Cook Systems —Tallahassee, FL
- Computer science
- 7 years
- Computer Science
- Health insurance
- Dental insurance
6d
Project Manager (Requirements & IT Operations)
Leidos —Alexandria, VA
- $107,900 - $195,050 a year
- Full-time
- 6 years
- Master's degree
- Analysis skills
IT Operations Network Systems Manager
SNI Companies —Woodland Park, CO
- $40.86 - $50.48 an hour
- On call
- Computer science
- Computer Science
- System design
Quick Apply
Operations Project Manager
TELUS Digital —Los Angeles, CA
- $88,000 - $105,000 a year
- Full-time
- Hybrid work
- Background check
- English
- Mid-level
Quick Apply
Korean Bilingual IT Operations Manager
LG Electronics —Huntsville, AL
- $106,000 - $113,000 a year
- Full-time
- Computer science
- 7 years
- Computer Science
- Paid parental leave
- Paid holidays
Quick Apply
Operations Project Manager
TELUS Digital —Detroit, MI
- $88,000 - $105,000 a year
- Full-time
- Hybrid work
- Background check
- No background check
- English
- Health insurance
- Dental insurance
Quick Apply

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Operations Manager - VoIP Communications Company

Axxess Networks
Blue Bell, PA

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Job Details

Full-time
$85,000 - $100,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
401(k) matching
Life insurance

Qualifications

Operational analysis
Teamwork
Operational management
Team development
Data analytics
Budgeting

Full Job Description

Position Summary

The Operations Manager is responsible for overseeing the daily operational functions of a VoIP communications company, ensuring the efficient delivery, implementation, support, and maintenance of voice, data, UCaaS, CCaaS, SIP, and networking services. This role manages operational staff, drives process improvements, maintains service quality standards, and ensures customer satisfaction while supporting company growth objectives.

Essential Duties and Responsibilities

Operational Management

Oversee day-to-day operations of service delivery, provisioning, installations, and customer support.

Manage operational workflows for VoIP, UCaaS, CCaaS, SIP trunking, internet connectivity, and networking services.

Ensure timely completion of customer implementations, moves, adds, changes, and disconnects.

Monitor operational KPIs and service performance metrics.

Develop and implement policies, procedures, and best practices to improve efficiency.

Team Leadership

Manage and mentor Operations Coordinators, Provisioning Specialists, Engineers, and Technical Support personnel.

Conduct performance reviews and establish employee development plans.

Schedule workloads and allocate resources to meet customer and business demands.

Foster a culture of accountability, collaboration, and continuous improvement.

Customer Service & Vendor Relations

Serve as an escalation point for operational and service-related issues.

Work closely with customers to ensure successful service delivery and issue resolution.

Coordinate with carriers, vendors, and technology partners regarding installations, outages, and service delivery.

Maintain strong relationships with key suppliers and service providers.

Process Improvement & Compliance

Identify opportunities to streamline workflows and improve operational performance.

Ensure compliance with company policies, regulatory requirements, and industry standards.

Maintain accurate operational records and documentation.

Participate in audits and operational reviews.

Project Management

Lead operational projects including system upgrades, migrations, and process improvements.

Coordinate cross-functional initiatives involving sales, engineering, IT, and customer support teams.

Track project timelines, budgets, and deliverables.

Reporting & Analytics

Prepare operational reports and dashboards for executive leadership.

Analyze service metrics, ticket trends, implementation timelines, and customer satisfaction scores.

Recommend operational improvements based on data analysis

Education

Bachelor's degree in Business Administration, Telecommunications, Information Technology, or related field preferred.

Equivalent combination of education and experience may be considered.

Experience

5+ years of operations management experience within telecommunications, VoIP, UCaaS, MSP, or technology services.

3+ years of supervisory or management experience.

Experience managing service delivery, provisioning, and customer support operations.

Technical Knowledge

Strong understanding of:

VoIP technologies

SIP Trunking

Hosted PBX platforms

UCaaS solutions

CCaaS solutions

Network infrastructure

Internet connectivity services

Telecom provisioning processes

Number porting procedures

Skills & Abilities

Excellent leadership and team management skills.

Strong organizational and project management abilities.

Exceptional problem-solving and decision-making skills.

Ability to manage multiple priorities in a fast-paced environment.

Strong written and verbal communication skills.

Proficiency with CRM, ticketing, and project management systems.

Advanced Microsoft Office skills, particularly Excel.

Preferred Qualifications

Experience with telecom platforms such as:

BroadSoft/BroadWorks

RingCentral

Zoom Phone

Microsoft Teams Voice

8x8

NetSapiens

PMP or project management certification.

ITIL certification.

Telecom industry certifications.

Key Performance Indicators (KPIs)

Customer implementation timelines

Service delivery accuracy

Ticket resolution times

Customer satisfaction scores

Operational efficiency metrics

Team productivity and utilization

Number port completion rates

SLA compliance

Vendor performance management

Physical Requirements

Ability to sit, stand, and work at a computer for extended periods.

Occasional travel to customer locations, company offices, and industry events.

Ability to lift up to 25 pounds occasionally.

Pay: $85,000.00 - $100,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off

Work Location: In person

Quick Apply

Refine Your Search

Technology Operations Supervisor jobs

Operations Manager - VoIP Communications Company

Operations Technology Manager

Operations Manager (US Citizenship/FT in-office Required)

RCM Operations Manager - AI Trainer

Wealth Management Operations Analyst (Hybrid)

Network Operations Center Manager

IT Operations Supervisor

Manager of Engineering Operations

Platform Operations Manager

Operations Manager - TS/SCI with Poly

Network Operations Manager

Sr. Operations Executive & Sr. IT Manager

Infrastructure & Operations Manager

Senior E-commerce MOR/SOR Operations Manager

Manager, Telecommunications Operations

Project Manager (Requirements & IT Operations)

IT Operations Network Systems Manager

Operations Project Manager

Korean Bilingual IT Operations Manager

Operations Project Manager

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