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NOC Technician Tier 2 (Backup & Recovery Specialist)

TGIPOWER LLC
West Caldwell, NJ

Quick Apply

Job Details

Full-time
$75,000 - $85,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Data recovery
Server backup and recovery
Windows
Firewall
Data backup
IP networking
Network routing
Windows Server administration
Automation tools
PowerShell
Shell Scripting

Full Job Description

Job Title: NOC Technician Tier 2 (Backup & Recovery Specialist)

Department: Technical Operations NOC

Reports to: Director of Technical Operations

Position Summary: The NOC Technician II plays a key mid-level support role within the Network Operations Center. This position bridges the gap between frontline alert responders and senior engineering staff. The role serves as the primary subject matter expert for backup administration, configuration, auditing, remediation, and recovery across managed client environments. This position is responsible for handling complex alert remediation, supporting infrastructure stability, assisting with onboarding processes, and ensuring the reliability and integrity of managed backup solutions. This role is ideal for a technician with strong backup and recovery expertise, experience with RMM and PSA platforms, and a proactive approach to operational reliability and documentation.

Roles and Responsibilities

Alert Remediation & Escalation Support

Respond to and resolve alerts escalated from Tier I technicians.
Troubleshoot backup failures, storage issues, offline agents, and performance anomalies.
Escalate unresolved incidents with detailed documentation and troubleshooting history.
Apply remediation actions within monitoring and management platforms or escalate to senior engineering resources as required.

Onboarding & Configuration

Assist with the setup and standardization of monitoring profiles for new clients.
Configure backup policies, retention schedules, and alert thresholds for managed environments.
Support deployment of monitoring and backup agents, backup plan configuration, and onboarding procedures for new client environments.

Backup Administration & Recovery

Administer and maintain managed backup environments, including backup scheduling, retention policies, replication settings, and storage management.
Perform and validate recovery operations, including file-level, image-based, virtual machine, and disaster recovery restores.
Lead remediation efforts for failed or misconfigured backup jobs to maintain data protection compliance.
Conduct routine audits of backup coverage, job health, storage utilization, and alert hygiene across managed client environments.

Documentation & Communication

Maintain accurate ticket updates, remediation notes, and technical documentation.
Create and maintain SOPs related to alert remediation and backup operations.
Participate in daily operational syncs and team collaboration meetings.

Tool Proficiency

Remote Monitoring & Management (RMM) platforms
Professional Services Automation (PSA) and ticketing systems
Documentation and credential management systems
Backup and disaster recovery platforms
Microsoft 365 administration and general Windows Server administration
PowerShell scripting and automation
Basic endpoint security and threat detection awareness

Qualifications & Skills:

Required Skills & Experience:

Associate’s degree in information technology, Networking, or equivalent professional experience.
2+ years of experience in a NOC, Help Desk Tier II, or related technical support role.
Strong troubleshooting skills across Windows Server systems and networking fundamentals, including DNS, DHCP, routing, and firewall concepts.
Hands-on experience administering enterprise backup and recovery solutions.
Experience with PowerShell scripting and automation.

Preferred Skills & Experience:

CompTIA A+, Network+, or Security+ certifications.
Experience with enterprise backup platforms such as Acronis, Veeam, or similar technologies.
Microsoft 365 administration experience or related certifications.
Experience working within managed service provider (MSP) environments.
Familiarity with PSA, RMM, and documentation management platforms.

Soft Skills:

Strong written communication and documentation skills.
Analytical mindset with strong problem-solving abilities.
Team-oriented approach with the ability to work collaboratively across departments
Ability to multitask and prioritize effectively in fast-paced environments.

Job Type: Full-time

Salary: $75,000 - $85,000 per year (commensurate with experience)

Benefits: Dental insurance, Health insurance, Vision Insurance, PTO, and 401(k)

Schedule: Monday to Friday (participation in on-call or extended shift coverage as needed)

Work Location: In-person (Brooklyn NY, OR Melville, NY, OR West Caldwell, NJ OR Cherry Hill, NJ, OR Boca Raton FL

Disclaimer:
This document outlines the key responsibilities and expectations for the NOC Technician II role. Responsibilities may evolve based on company priorities, technical operation needs, and business requirements.

EEO Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

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Roles and Responsibilities

Alert Remediation & Escalation Support

Onboarding & Configuration

Backup Administration & Recovery

Documentation & Communication

Tool Proficiency

Qualifications & Skills:

Required Skills & Experience:

Preferred Skills & Experience:

Soft Skills:

Disclaimer:
This document outlines the key responsibilities and expectations for the NOC Technician II role. Responsibilities may evolve based on company priorities, technical operation needs, and business requirements.

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Related Searches

Explore jobs in more locations

Roles and Responsibilities

Alert Remediation & Escalation Support

Onboarding & Configuration

Backup Administration & Recovery

Documentation & Communication

Tool Proficiency

Qualifications & Skills:

Required Skills & Experience:

Preferred Skills & Experience:

Soft Skills:

Disclaimer: This document outlines the key responsibilities and expectations for the NOC Technician II role. Responsibilities may evolve based on company priorities, technical operation needs, and business requirements.

Disclaimer:
This document outlines the key responsibilities and expectations for the NOC Technician II role. Responsibilities may evolve based on company priorities, technical operation needs, and business requirements.