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Customer Success Engineer

CommandLink -
Remote

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Job Details

Full-time
$140,000 - $180,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance
Referral program

Qualifications

Customer communication
IT system monitoring
Server administration
Scripting
Networking equipment (troubleshooting support)
Monitoring system implementation
Network security appliance implementation
Network monitoring tools
Network infrastructure management

Full Job Description

About Command|Link

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.

Learn more about us here!

This is a 100% remote position!

About the Role

CommandLink is redefining how enterprise customers onboard, adopt, and get lasting value from our platform, and we're looking for a Customer Success Engineer to be the technical owner of that relationship from day one. This is a technical, hands-on role built for someone who has lived inside real infrastructure: someone who has configured monitoring systems, scripted automations, managed servers, and worked directly with firewalls and network environments, not someone who has only advised from the outside.

The ideal candidate comes from an MSP background or a corporate IT administrator seat, where they learned to move fast, solve problems directly, and speak fluently about networks, security, and systems without translation. You will be the primary technical point of contact for CommandLink's enterprise accounts, accountable for turning first contact into full platform adoption and long-term account health, and you will earn that trust by listening closely to what customers actually need, validating those needs technically, and feeding that insight back into our product organization. This role is built with a growth path toward a future team leadership track for the right person.

What You'll Do

Own the technical relationship for enterprise accounts from kickoff through full platform adoption, with account health and adoption as your primary success metrics
Configure and deploy monitoring, alerting, and automation policies directly within customer environments
Set up and tune systems across monitoring and RMM tooling, bringing genuine hands-on fluency rather than surface-level familiarity
Troubleshoot network, security, and infrastructure issues alongside customers with speed and precision
Script and automate technical workflows and integrations to reduce manual lift and speed time to value
Act as the technical translator between customers and CommandLink's product team, listening to requests, validating what's technically feasible, and channeling that feedback into product improvements
Build and continuously refine a repeatable technical onboarding playbook that scales across the customer base
Support renewal and expansion conversations with deep technical credibility, without owning a sales quota
Provide occasional technical support on new-business sales calls when infrastructure expertise is needed to move a deal forward
Partner with solutions engineering and product teams to ensure customer feedback shapes future platform direction
Take on additional responsibilities and projects as needed to support the success of the team and organization

What You Bring

Required

3 years minimum, 5+ years preferred, in a hands-on technical role at an MSP or as a corporate IT administrator
Direct, practical experience with scripting, server administration, and network deployment, including firewalls
Real hands-on experience with monitoring and RMM platforms such as SolarWinds, Auvik, Dynatrace, or Kaseya
Demonstrated ability to configure, troubleshoot, and resolve technical issues independently rather than escalating them
Strong communication skills with the ability to translate technical detail for both customers and internal product teams
Comfort working across security, network, and alerting concepts fluently enough that customers trust you as a technical authority

Nice to Have

Experience at an MSP or software provider serving the MSP market
Prior exposure to ITSM or ITIL concepts, though this is not the primary hiring background for this role
Experience building technical onboarding playbooks or repeatable processes from scratch
Interest in growing into a future team leadership or Director-track role

Why you'll love life at Command|Link

Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?

Room to grow at a high-growth company
An environment that celebrates ideas and innovation
Your work will have a tangible impact
Generous Medical, Dental, and Vision coverage for full-time employees
Flexible time off
401k to help you save for the future
Fun events at cool locations
Free DoorDash lunches on Fridays
Employee referral bonuses to encourage the addition of great new people to the team

Commandlink hires individuals in a number of geographic regions and the pay ranges listed reflect the cost of labor across these regions. The base pay for this position as displayed at the bottom of the job description is a range based on our lowest geographic region, up to our highest geographic region. Pay is based on location among other factors, such as skill-set, experience, and qualifications held.

At CommandLink, we’re committed to creating a fair, consistent, and efficient hiring experience. As part of our process, we use AI-assisted tools to help review and analyze applications. These tools support our recruiting team by identifying qualifications and experience that align with the requirements of each role.

AI tools are used only to assist in the evaluation process — they do not make final hiring decisions. Every application is reviewed by a member of our recruiting or hiring team before any decisions are made.

The pay range for this role is:
140,000 - 180,000 USD per year(Remote (United States))

Quick Apply

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