Top 7116 Technology Service Partners Jobs

Customer Support Representative
ibynd —Remote
- $25 an hour
- Part-time
- Remote
- Google Workspace
- Mid-level
- 2 years
Quick Apply
Technical Support Specialist
PatientNow —Remote
- $24 - $26 an hour
- Full-time
- Remote
- Mid-level
- Analysis skills
- Communication skills
Quick Apply
IT Application Manager
Nifco America, Corp. —Canal Winchester, OH
- Full-time
- Hybrid work
- Background check
- Computer science
- Computer Science
- Health savings account
- Health insurance
Quick Apply
Senior IT Support Engineer
A Fast Growing AI Robotics Company —Cambridge, MA
- $55 - $65 an hour
- Full-time
- Google Workspace
- 5 years
- Office
- Commuter assistance
- Disability insurance
Quick Apply
Model-Based Systems Engineer
Modern Technology Solutions, Inc —Lexington Park, MD
- System design
- Bachelor's degree
- Senior level
- Disability insurance
- Health insurance
Senior Business Analyst (Salesforce/Fonteva)
American Retirement Association —Arlington, VA
- $110,000 - $115,000 a year
- Full-time
- Hybrid work
- PMP
- Salesforce
- 3 years
- Profit sharing
- Health savings account
Quick Apply
Sr. Qualification Engineer
LTM —Tukwila, WA
- $75,000 - $110,000 a year
- Windows
- Linux
- In-person
- Paid parental leave
- Paid holidays
Quick Apply
Lab Engineer
LTM —Tukwila, WA
- $65,000 - $70,000 a year
- Azure
- Writing skills
- DevOps
- Paid parental leave
- Paid holidays
Quick Apply
Qual Lead
LTM —Bellevue, WA
- $80,000 - $90,000 a year
- Analysis skills
- In-person
- Senior level
- Paid parental leave
- Paid holidays
Quick Apply
Tier 3 Engineer
Proven Business Systems LLC —Schaumburg, IL
- $75,000 - $100,000 a year
- Full-time
- Computer science
- 7 years
- Azure
- Paid parental leave
- Health savings account
Specialist - Product Engineering
LTM —Tampa, FL
- $90,032 - $134,200 a year
- 5 years
- Java
- SQL
- Paid parental leave
- Paid holidays
Quick Apply
Specialist - Architecture
LTM —Tampa, FL
- $90,032 - $134,200 a year
- SQL
- Mentoring
- In-person
- Paid parental leave
- Paid holidays
Quick Apply
Senior Network Engineer
Quanta Manufacturing Fremont —Fremont, CA
- $120,000 - $135,000 a year
- Full-time
- Computer Science
- Ability to walk for extended periods
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Technical Program Manager
LTM —Bellevue, WA
- $80,000 - $90,000 a year
- In-person
- Senior level
- Paid parental leave
- Paid holidays
Quick Apply
Network Architect
LTM —Atlanta, GA
- $127,202 - $142,400 a year
- Office
- Continuous improvement
- Mentoring
- Paid parental leave
- Paid holidays
Quick Apply
Telecom Administrator & IT Support Specialist
National Employee Benefits Administrators, Inc. (NEBA) —Pembroke Pines, FL
- Full-time
- Spanish
- System design
- English
- Health insurance
- Dental insurance
Quick Apply
5d
Senior Developer/Analyst - Information Services
Bay Cove Human Services —Boston, MA
- $90,000 - $100,000 a year
- Full-time
- Management
- SQL
- Mentoring
Quick Apply
Specialist - Data Engineering
LTM —Tampa, FL
- $90,032 - $134,200 a year
- Computer science
- Azure
- Computer Science
- Paid parental leave
- Paid holidays
Quick Apply
API Product Manager
Association of American Medical Colleges —Washington, DC
- $115,855 - $136,300 a year
- Full-time
- Bachelor's degree
- Product management
- Children
- Paid parental leave
- Paid holidays
Principal AI Engineer
CNA Insurance —Chicago, IL
- $97,000 - $189,000 a year
- Full-time
- Hybrid work
- Computer science
- Senior level
- Communication skills

I want to receive the latest job alert for Technology Service Partners

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Technology Service Partners jobs near

Customer Support Representative

ibynd
Remote

Quick Apply

Job Details

Part-time | Full-time
$25 an hour

Qualifications

Customer records maintenance
Record keeping
Managing customer accounts
Customer relationship building
Spreadsheets
Managing clients in a customer support role
SaaS platforms
Sales management systems proficiency
Customer support
CRM system proficiency
Productivity software
SaaS
Technical Proficiency
Ticketing system technical support

Full Job Description

The Customer Support Representative serves as the frontline point of contact for retail agents and broker partners on the iBynd + SEMSEE platform, delivering timely, effective, and empathetic support across all inbound channels. This individual is responsible for resolving technical and platform-related inquiries, triaging escalations, and ensuring every partner interaction reflects the highest standards of service. The Customer Support Representative partners closely with the Customer Success, Product, and Operations teams to surface recurring issues, drive resolution, and contribute to a continuously improving support experience. This is a role for a detail-oriented, service-first professional who takes ownership of problems and thrives on turning a frustrated partner into a loyal advocate.

DUTIES AND RESPONSIBILITIES

INBOUND SUPPORT & TICKET MANAGEMENT

Serve as the primary point of contact for agent and broker partners submitting support requests via email, and phone—managing a high-volume ticket queue with accuracy and urgency.
Diagnose and resolve platform, submission, login, and workflow issues in a timely manner, ensuring partners receive clear, actionable guidance at every step.
Document all interactions, resolutions, and escalation paths accurately in the CRM and ticketing system, maintaining clean records that support team visibility and reporting.
Triage and escalate complex or high-priority issues to Product, or Operations teams, following defined escalation protocols and ensuring seamless handoffs.

PARTNER EXPERIENCE & RELATIONSHIP SUPPORT

Build rapport with retail agents and broker partners through consistent, professional, and empathetic communication that reinforces confidence in the iBynd + SEMSEE platform.
Follow up proactively on open issues, keeping partners informed of status updates and resolution timelines without waiting to be asked.
Identify patterns in partner feedback and recurring pain points, synthesizing insights for Customer Success and Product teams to inform platform improvements.
Contribute to maintaining and improving partner-facing support resources, including help articles, FAQs, video walkthroughs, and onboarding guides.

PLATFORM KNOWLEDGE & TRAINING SUPPORT

Develop and maintain deep functional knowledge of the iBynd + SEMSEE platform, including submission workflows, appetite tools, quoting processes, and user account management.
Participate in product update briefings, internal training sessions, and beta testing initiatives to stay current on platform changes and new feature releases.
Support the delivery of partner-facing training sessions and webinars as a co-presenter or technical resource when needed.

OPERATIONS & CROSS-FUNCTIONAL COLLABORATION

Maintain up-to-date and accurate partner records, issue logs, and resolution notes in the CRM system to support team-wide transparency and historical tracking.
Collaborate with underwriting, operations, and product teams to resolve submission and appetite-related questions escalated on behalf of partners.
Prepare and contribute to regular reporting on ticket volume, resolution rates, response times, and partner satisfaction metrics.
Participate in team huddles, process improvement discussions, and initiatives that strengthen the overall support function.
Other duties as assigned.

QUALIFICATIONS

REQUIRED

2+ years of experience in customer support, technical support, or a client-facing service role, with a demonstrated track record of resolving complex inquiries and managing partner or customer relationships.
Strong verbal and written communication skills—able to explain technical concepts clearly to non-technical users and maintain a professional, helpful tone under pressure.
Proficiency in CRM and ticketing systems (Salesforce, HubSpot, Zendesk, or equivalent) with a disciplined approach to record-keeping and follow-through.
Exceptional attention to detail and organizational skills, with the ability to manage multiple open tickets, partner relationships, and priorities simultaneously.
Proficiency in Google Suites, including Excel, Word, and PowerPoint (or equivalent Google Workspace tools).
Ability to learn and navigate SaaS platforms quickly, and comfort explaining digital workflows to users with varying levels of technical proficiency.
A genuine service orientation—committed to solving problems, following through on commitments, and leaving every partner interaction better than you found it.

PREFERRED

Property and Casualty insurance industry experience strongly desired; familiarity with commercial lines, wholesale distribution, or the retail agent/broker community is a significant advantage.
Experience working at or with a wholesale broker, MGA, insurtech platform, or carrier in a customer-facing support capacity.
Familiarity with submission workflows, appetite tools, and the commercial insurance quoting process.
Experience building or maintaining self-service support content including knowledge bases, help articles, or user guides.
Comfort working in a fast-paced, evolving environment where products, processes, and priorities shift quickly—and the ability to adapt without losing service quality.
Comfort navigating and explaining SaaS or digital platforms to non-technical users; prior experience in an insurtech or fintech environment a plus.

Job Location: Remote

d3AAERoTYU

Quick Apply

Refine Your Search

Technology Service Partners jobs

Customer Support Representative

Technical Support Specialist

IT Application Manager

Senior IT Support Engineer

Model-Based Systems Engineer

Senior Business Analyst (Salesforce/Fonteva)

Sr. Qualification Engineer

Lab Engineer

Qual Lead

Tier 3 Engineer

Specialist - Product Engineering

Specialist - Architecture

Senior Network Engineer

Technical Program Manager

Network Architect

Telecom Administrator & IT Support Specialist

Senior Developer/Analyst - Information Services

Specialist - Data Engineering

API Product Manager

Principal AI Engineer

I want to receive the latest job alert for Technology Service Partners

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected