Top 7 Telecom Operations Analyst Jobs in Atlanta, GA

Business Analyst III - CRM
Spartan Technologies —Atlanta, GA
- Contract
- Remote
- Computer Science
- 5 years
- Bachelor of Science
Senior Business Analyst
GCH Technologies —Atlanta, GA
- $115,000 - $145,000 a year
- On call
- Spanish
- 7 years
- Pass drug screening
- Paid parental leave
- Health savings account
Senior Technical Business Analyst
B2B Soft —Atlanta, GA
- English
- 8 years
- SQL
Support Architect
PowerPlan, Inc —Atlanta, GA
- Full-time
- Hybrid work
- Computer Science
- Office
- Analysis skills
- Work from home
Enterprise Innovation Analyst
CCI Systems, Inc. —Atlanta, GA
- Full-time
- Clean driving record
- Mid-level
- 3 years
- Adoption assistance
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2d
Epic Radiant and Cupid Specialist
Deloitte —Atlanta, GA
- $118,200 - $140,400 a year
- Full-time
- Computer science
- 6 years
- Computer Science

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Telecom Operations Analyst jobs near Atlanta, GA

Business Analyst III - CRM

Spartan Technologies -
Atlanta, GA

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Job Details

Contract

Qualifications

Process flow diagrams
Requirements specification
Requirements design
Product roadmapping
Team leadership
Workflow management (operations management method)
Technical documentation
Enterprise software
Software implementation
Process design
Enterprise solutions implementation
Application deployment
Process mapping
Salesforce Cloud
Process modeling
Implementation (software development lifecycle)
Sales management systems proficiency
Requirements management
System deployment
CRM system proficiency
Analysis (software development lifecycle)
Sales automation technologies
Design (software development lifecycle)
Cross-functional communication
Product lifecycle management

Full Job Description

Spartan Technologies, Inc. - Atlanta, GA

Tagged: CRM, workflow management, Agile, Change management, Business Analyst, B2B

We are seeking a Senior Business Analyst with CRM experience for a contract position that is fully remote. In this position, you will be hands-on understanding boundary needs (Marketing, Sales, Order Fulfillment, Engineering, Construction, and Product functional leads) and able to translate those needs into technical specifications within CRM/Service Delivery tools. Will partner with cross-functional teams and stakeholders on ideas and solutions as well as implementation of those solutions to drive results in a high business impact environment.

Top 5 Must Haves:

Experience in related field (i.e. relevant business operations and/or system support, business process design, etc.).
Workflow management experience
CRM experience
Process Flow creation experience
Salesforce experience

Primary Responsibilities:

As part of the CRM team, ultimately be responsible for aiding in the creation of an enterprise-wide CRM solution via the Salesforce platform with key embedded integration to support Quote to Cash, order fulfillment.
Facilitate creation of Business Requirements following an agile approach or using the Business Process and Analysis (BPA) methodology as determined by the project sponsor.
Develop comprehensive E2E test cases at the application and multi-application levels.
Manage Scoring (approving) and claiming processes with Business and Technology stakeholders to review and refine business requirements and use cases to ensure they are clear, concise, and traceable; and to ensure business requirements will be satisfied by the appropriate teams / applications.
Identify project stakeholders, risks and benefits of alternate designs; document assumptions; assess project impact of system changes to users, internal and external customers.
Develop Business Requirements (BRQs), including process flows and use cases.
Conduct BRQ reviews with project stakeholders and document consumers to ensure completeness and adherence to business requirements.
Consult with internal customers, cross-functional team members and external vendors to capture agreed-upon business objectives and processes to define business requirements.
Provide BA support for software testing and debugging plans to ensure requirements are met.
Provide status reporting for project progress, issues, dependencies and risks.
Proactively analyzes and documents solutions.
Identifies risks/pitfalls and articulates possible options.
Participates in business strategy & portfolio level discussions.
Knowledge of the business may be deep in one functional area with broad understanding of other functional areas.
Knowledge sharing and mentoring of lower-level team members is customary.
Sphere of relationship and influence is within team, with key stakeholders & with senior management.
Meeting facilitation

QUALIFICATIONS

Minimum

8 or more years of experience in related field (i.e. relevant business operations and/or system support, business process design, etc.).
Workflow management experience
CRM experience
Process Flow creation experience
5 or more years of related experience if candidate possesses a related advanced degree and analytical thinking skills.
Requirements solicitation & documentation experience for new products, lifecycle management and/or enhancements
Manage, follow, and adhere to the long/short term product roadmap for CRM in conjunction with functional leads.
Experience in full life cycle implementation (requirements gathering, process design, configuration, functional design, testing, conversion, and deployment).
Ability to grasp and explain complicated subject matter to others across the business that are less connected to the situation and/or are less technically oriented.
Exceptional business acumen and story-telling skills – the ability to communicate an insight to be understood easily and to drive action.
Excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout organization.
Demonstrated problem solving ability.
Demonstrated ability to multi-task, work under pressure, and think analytically.

Preferred

BS/BA in Business Administration, Computer Science, Information Systems or a related field. MBA a plus.
5 years of experience in change management and methods & procedure documents
Knowledge and understanding of Company’s Business internal sales order systems: ICOMS, OPTIX, Salesforce.com, WATTS, SERV, etc.
Process Modeling/Analysis
Training Facilitation
PM Skills; coordinating, tracking, monitoring projects
Sales Support experience, in a telecom business
Experience in creating test cases and user testing.
Experience in B2B service delivery process.
Experience in the telecommunications industry.
Experience with Agile methodologies.
Experience with Visio and/or iGrafx, SharePoint
Experience with JIRA.

Job # 1051

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Refine Your Search

Telecom Operations Analyst jobs in Atlanta, GA

Business Analyst III - CRM

Senior Business Analyst

Senior Technical Business Analyst

Support Architect

Enterprise Innovation Analyst

Epic Radiant and Cupid Specialist

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Spartan Technologies, Inc. - Atlanta, GA

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