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IT Dispatcher (Remote - work from home)
Xantrion —Remote
- $45,000 - $50,000 a year
- Weekends as needed
- Remote
- Spanish
- Microsoft Outlook
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
12d
Verizon Customer Representative
Momentum Outreach Group —New Bedford, MA
- $50,000 - $60,000 a year
- Full-time
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- Professional development assistance
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Sales Representative
All-Mode Communications —Freeville, NY
- $18.50 - $21.50 an hour
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Dispatcher - 911 Emergency Telecommunicator
Bay County 911 —Bay City, MI
- $20.98 - $25.59 an hour
- Overtime
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- Mid-level
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- Paid parental leave
- Paid holidays
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Qualifying General Contractor
Circet USA —Faribault, MN
- $73,000 - $108,000 a year
- Full-time
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- Writing skills
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Master Control Operator
WJYS —Tinley Park, IL
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Senior Infrastructure Security Engineer
GNS North America —Grand Rapids, MI
- Full-time
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- Azure
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Retail Sales Representative
TCC, Verizon Authorized Retailer —Middleton, MA
- $55,000 - $65,000 a year
- Weekends as needed
- Ability to walk for extended periods
- High school diploma or GED
- Travel
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- Disability insurance
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14d
Business Development Manager - Utility T&D
StressCrete Group —Northport, AL
- Full-time
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- 3 years
- Analysis skills
- Health insurance
- Dental insurance
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Finance Assistant
EJ —East Jordan, MI
- Urgently hiring
- Hybrid work
- Computer literacy
- ERP systems
- Mid-level
- Wellness program
- Paid parental leave
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Private Easement Specialist
All Points Broadband —Mount Crawford, VA
- Full-time
- Research
- Mid-level
- Residential
- Health insurance
13d
Territory Outside Sales- Apartment -Base Salary and Uncapped Commissions
Spectrum —Portland, ME
- $40,000 - $100,000 a year
- Weekends as needed
- English
- Residential
- High school diploma or GED
- Mileage reimbursement
- Health insurance
Quick Apply
Microwave Transport Radio Tech Level 1 and 2
Aztecs Telecom —Corona, CA
- $22 - $34 an hour
- Full-time
- Clean driving record
- Schematics
- Mid-level
- Paid training
- Health insurance
Quick Apply
Bilingual Sales Representative - Arabic/English
Inspire Solutions Group —Richardson, TX
- $4,000 - $5,000 a month
- Full-time
- Background check
- English
- In-person
- Opportunities for advancement
Quick Apply
Telecommunications Sales Representative
E&C Marketing —Brownsville, TX
- $700 - $1,200 a week
- Full-time
- Background check
- Spanish
- English
- Paid time off
Quick Apply
Journeyman Electrician
InfraServices —Wanamingo, MN
- $40 - $50 an hour
- Weekends as needed
- Construction site
- Ability to walk for extended periods
- Mid-level
- Wellness program
- Paid parental leave
Quick Apply
Civil Foreman
InfraServices —East Syracuse, NY
- $22 - $32 an hour
- Full-time
- CPR Certification
- Construction site
- Basic math
- Wellness program
- Paid parental leave
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Business Development Manager - Utility T&D
StressCrete Group —Atchison, KS
- Full-time
- Customer service
- 3 years
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Spang & Company —Pittsburgh, PA
- Hybrid work
- Marketing
- ERP systems
- Mid-level
- 401(k) matching
Quick Apply
Inside Sales Representative
ISG, Infinity Sales Group —Boca Raton, FL
- $36,000 - $70,000 a year
- Urgently hiring
- CRM software
- Sales
- Computer literacy
- Free parking
- Paid training

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IT Dispatcher (Remote - work from home)

Xantrion -
Remote

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Job Details

Full-time
$45,000 - $50,000 a year
12 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Work from home
Vision insurance
401(k) matching

Qualifications

Computer operation
Microsoft Outlook
Writing skills
Project coordination
Employee relationship building
High school diploma or GED
Incident management operations support
Desktop applications
Video conferences (communication methods)

Full Job Description

If you are an experienced client service representative who likes a fast-paced environment and has experience providing services in person, we invite you to explore our Dispatcher position. Work from home and receive outstanding benefits that support your family- while working for a company that takes a people-first approach to business.

This is a remote role working from home within the United States.
Shift: Monday - Friday, 10:00 AM - 7:00 PM (PST)

Primary Purpose and Function

The overall occupational objective of a Dispatcher is to provide support in coordinating workflow for Service Desk technicians and engineers who, in turn, provide service to our clients.

Essential Functions and Responsibilities

Ticket Management

Answer high volume incoming calls and chat requests from our call center.
Identify incoming service requests within ConnectWise Triage board and remove unwanted SPAM.
Perform ticket triage by clarifying and updating fields within tickets to ensure technicians can quickly and accurately gauge the scope of the service requests.
Schedule tickets to the most appropriate resources based on urgency, availability, and technician skill level.
Adhere to internal security policies by seeking approval for access changes in service requests from client’s IT liaison in writing, where appropriate.
Set client expectations regarding the availability of resources for tickets that come into the service board and tickets that require dispatching.
Maintain an awareness of trends in client’s service requests and alert service managers or primary consultants to recurring issues, particularly when problems reported may be indicative of a larger issue.
Assist with low level tickets such as password reset requests and group membership changes.
Make outbound phone calls on positively rated tickets and request they convert to positive reviews on Google.

Administration

Forecast workload for support staff, including weekend and after-hour work, to assist with scheduling and escalating work.
Prepare resource schedules for helpdesk coverage, escalation engineers, on-call resources, departmental shadowing, and team meetings.
Update client information (i.e. client engineer assignments, primary liaisons, etc.), as needed.
Periodically review open requests and verify their status, proper client agreements are selected, and a resource is assigned.

Position Requirements

Formal Education & Certification

High school diploma or equivalent.

Knowledge & Experience

Minimum of 2 years in customer service, dispatching, project management, or equivalent combination of education and experience.
Customer service experience in a call center, dispatch center, or telecommunications organization is a plus.
Previous MSP dispatch and/or coordination experience is highly desired.
Experience with ConnectWise or similar ticketing systems is highly desired.
Ability to quickly and accurately determine incident scope and impact.
Demonstrable competency in use of MS Office products:
- Outlook – high level for e-mail and organizational tracking tasks
- Excel / Word – intermediate skill
Ability to multitask with an appropriate sense of urgency.
Superior customer service and communication skills, both written and verbal.
Efficient time management skills.
Superior documentation and follow-up skills.
Spanish bilingual skills are highly preferred.

Personal Attributes

Positive attitude.
Excellent verbal and written communication skills.
Ability to work under pressure, meet deadlines, and handle multiple tasks in a fast-paced environment.
Experience working in a team-oriented, collaborative environment.
Ability to compromise when merited, as well as exercise good judgment
Ability to work independently, proactively, and establish ownership of issues.
Demonstrated interpersonal skills, able to foster strong relationships internally and externally.
Desire to grow and evolve the position.

Performance Metrics

All tickets are properly scheduled according to our internal-facing SLAs.
Manager and peer review of goal achievement.
Coachability, willingness to work as a member of a team.
Detailed ticket notes at every relevant step of dispatch.
Dispatch portal is properly maintained. Tasks do not “fall through the cracks”.

Physical Demands

Sitting or Standing for Long Periods: Ability to remain seated or standing at a workstation for extended durations, with regular breaks to prevent fatigue.
Viewing a Computer Monitor: Sustained ability to focus on a computer screen for tasks such as reading, typing, and data entry, with appropriate lighting and screen settings to reduce eye strain.
Digital Dexterity and Hand/Eye Coordination: Proficient use of hands and fingers to operate office equipment, including frequent alpha/numeric keyboarding, mouse usage, and handling other peripherals.
Oral Communications: Engaging in clear and effective verbal communication over the phone, video calls, and occasionally in person, requiring strong speech and active listening skills.
Use of Peripheral Devices: Handling and operating devices such as a mouse, headset, and other computer accessories with precision.
Basic Ergonomic Adjustments: Ability to adjust seating, monitor height, and other workstation elements to maintain comfort and reduce physical strain.
Environmental Awareness: Maintaining a workspace free from excessive noise and distractions to ensure focus and productivity.
Occasional Lifting and Moving: Ability to lift and move light objects, such as laptops, documents, and office supplies, as needed.

Company Policy and Procedure Compliance

Follow and support company policies and procedures as well as all local, state, and federal laws.
Always maintain confidentiality of company and customer records and information.
Maintain a professional image, adhering to Xantrion’s dress code.
Must have an existing cell phone (running current Android or iOS).
If applicable Xantrion will provide a cell phone, internet connection, and home office equipment allowance. See the Xantrion Handbook for details.

When Working Remote

Must have a reliable, high-speed internet connection that effectively supports work responsibilities, including video conferencing.
Must have a dedicated, secure, and private workspace. Unless arranged by Xantrion, shared work environments, such as coworking spaces, are unacceptable. Client information must always be kept private.
Must use Xantrion-provided PC and headset to execute job functions.

Benefits

Salary range $45,000 - $50,000/year, depending on experience.
100% of medical, dental, and vision for you and your family.
401K with company match up to 4% of salary.
Certification and training reimbursement.
17 days/year PTO (in addition to training allowance).
Bonuses for referring new clients or employees.

Xantrion is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. All employment is decided on the basis of qualifications, merit, and business needs at the time.

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Refine Your Search

Telecommunication Representative jobs

IT Dispatcher (Remote - work from home)

Verizon Customer Representative

Sales Representative

Dispatcher - 911 Emergency Telecommunicator

Qualifying General Contractor

Master Control Operator

Senior Infrastructure Security Engineer

Retail Sales Representative

Business Development Manager - Utility T&D

Finance Assistant

Private Easement Specialist

Territory Outside Sales- Apartment -Base Salary and Uncapped Commissions

Microwave Transport Radio Tech Level 1 and 2

Bilingual Sales Representative - Arabic/English

Telecommunications Sales Representative

Journeyman Electrician

Civil Foreman

Business Development Manager - Utility T&D

Customer Service Representative

Inside Sales Representative

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