Job Summary
We’re hiring a full-time Telemarketer / Lead Coordinator to join our growing team at Faze Construction in Fort Wayne.
Pay: $16–$17/hour + Commission on every lead that turns into a sale!
About Faze Construction
Faze Construction is a fast-growing roofing, siding, gutter, window, and remodeling company serving Northeast Indiana and surrounding areas. We're looking for a highly motivated Telemarketer / Lead Coordinator who thrives on hitting goals, talking to people, and helping keep our sales team busy.
This is not a passive office position. Success in this role is measured by leads generated, appointments scheduled, and opportunities created for our sales team.
Position Overview
The Telemarketer / Lead Coordinator is responsible for converting inbound and outbound leads into scheduled appointments. You'll be the first point of contact for many homeowners and play a critical role in driving company growth.
The ideal candidate is energetic, organized, comfortable on the phone, and able to handle a high volume of calls while maintaining excellent customer service.
Key ResponsibilitiesLead Management
- Respond to inbound leads immediately
- Call website leads, Facebook leads, Angi leads, and other marketing leads
- Follow up with unsold estimates
- Reactivate old leads and past prospects
- Maintain fast response times on all incoming inquiries
- Log all activity in the CRM
Appointment Setting
- Qualify potential customers
- Schedule estimates for sales representatives
- Keep sales representatives' calendars full
- Coordinate scheduling changes and updates
- Maintain accurate appointment records
Communication
- Answer incoming estimate calls
- Return missed calls promptly
- Respond to text messages and social media inquiries
- Maintain professional communication with homeowners
CRM & Administrative Tasks
- Keep lead boards organized
- Audit marketing leads and pipeline activity
- Track lead quality and report issues
- Maintain accurate customer records
- Assist with additional office tasks as assigned
Qualifications Required
- Strong phone and communication skills
- Comfortable making a high volume of outbound calls
- Reliable and self-motivated
- Organized and detail-oriented
- Basic computer skills
- Ability to multitask and work independently
- Positive attitude and strong work ethic
Preferred
- Telemarketing experience
- Appointment setting experience
- Sales experience
- CRM experience
- Construction or home improvement industry experience
Compensation
- Competitive base pay
- Performance bonuses available
- Additional compensation based on SOLD leads you schedule
- Growth opportunities within the company
Who Will Excel In This Role?
This position is ideal for someone who:
- Enjoys talking to people
- Is competitive and goal-oriented
- Likes earning bonuses based on performance
- Can handle rejection without getting discouraged
- Learns quickly and takes initiative
- Wants to grow with a company long-term
Join the Team
If you're driven, dependable, and ready to make an impact, we'd love to hear from you. Apply today and help us connect more homeowners with quality home improvement solutions.
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Ability to Relocate:
- Fort Wayne, IN 46802: Relocate before starting work (Required)
Work Location: In person
