Top 681 Telephone/Dispatch Operator Jobs

Service Dispatch Specialist I
Securitas Technology —Bloomington, MN
- $17.31 - $20.00 an hour
- On call
- Typing
- Communication skills
- Entry level
- Paid training
- Paid holidays
Dispatcher - MWRTA
Keolis Transit America —Framingham, MA
- $32.52 an hour
- Background check
- CPR Certification
- Writing skills
Quick Apply
4d
Telephone Dispatch Operator - Evening with Rotating Weekends
LCMC Health —New Orleans, LA
- Weekends as needed
- Hospital
- High school diploma or GED
- US work authorization
Quick Apply
9d
Telephone Dispatch Operator (PRN; Variable Hours) - New Orleans East Hospital
LCMC Health —New Orleans, LA
- Part-time
- Hospital
- High school diploma or GED
- US work authorization
Quick Apply
Dispatcher
AMERICAN EAGLE PROTECTIVE SERVICES —Washington, DC
- $22 - $29 an hour
- Full-time
- English
- Mid-level
- High school diploma or GED
Quick Apply
Alarm Dispatch Operator
Bay Alarm Company —Concord, CA
- $21 - $23 an hour
- Weekends as needed
- Bilingual
- Computer literacy
- No experience needed
- Paid training
- Disability insurance
Quick Apply
Telephone Operator
Marriott International, Inc —Chicago, IL
- $26.76 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
12d
Telephone Operator, Full Time Night
Saint Luke's Health System —Kansas City, MO
- Full-time
- Hospital
- Mid-level
- Mentoring
- Health insurance
- Tuition reimbursement
Dispatch Operator
SOUTHWEST DISPATCH CENTER LP —Spring, TX
- $15 - $21 an hour
- Overtime
- Background check
- Pass drug screening
- Residential
- Health insurance
- Dental insurance
Quick Apply
4d
Dispatch Operator I
Hunterdon Health —Flemington, NJ
- $18.00 - $22.50 an hour
- Full-time
- Computer literacy
- Medical office experience
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Telephone Operator
The Westin Nanea Ocean Villas —Lahaina, HI
- $33.31 an hour
- Part-time
- Hotel
- Entry level
- Commuter assistance
Telephone Operator, Full Time Day
Saint Luke's Health System —Kansas City, MO
- Full-time
- Hospital
- Mid-level
- Mentoring
- Health insurance
- Tuition reimbursement
PBX Operator/Dispatch
Golden Route Operations LLC —Reno, NV
- Full-time
- Computer literacy
- English
- High school diploma or GED
PBX Agent/Telephone Operator
Rosewood Hotel Group —Dallas, TX
- Full-time
- Microsoft Outlook
- Inventory management
- Residential
Customer Care Operator
Bay Alarm Company —Concord, CA
- $20 an hour
- Word processing
- Computer literacy
- High school diploma or GED
- Paid training
- Disability insurance
Quick Apply
9d
Answering Service Operator
MASCO Services Call Center —Boston, MA
- $20 - $22 an hour
- Rotating weekends
- Bilingual
- High school diploma or GED
- Typing
- Health insurance
- Dental insurance
Quick Apply
Freeway Services Dispatch/Operator – Call Center- 2nd shifts
AECOM —Atlanta, GA
- $20 an hour
- Full-time
- Background check
- Pass drug screening
- High school diploma or GED
- AD&D insurance
- Employee stock purchase plan
9d
Telephone Operator (Royal Service)
FAIRMONT —Dallas, TX
- Weekends as needed
- Computer literacy
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Service Dispatch Specialist I
Securitas Technology Corporation —Bloomington, MN
- $17.31 - $20.00 an hour
- Full-time
- Typing
- Communication skills
- Entry level
- Paid training
- Paid holidays
Quick Apply
Alarm Monitoring Dispatcher - 7PM-5:30AM
Interface Security Systems LLC —St. Louis, MO
- From $22 an hour
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Benefits from day one
- Flexible schedule
Quick Apply

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Service Dispatch Specialist I

Securitas Technology -
Bloomington, MN

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Job Details

$17.31 - $20.00 an hour

Benefits

Paid training
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Phone communication
De-escalation techniques
Conflict de-escalation
Typing

Full Job Description

Service Dispatch Specialist I (Service Call Intake)

Job Description

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.

Service Call Intake’s is responsible for processing inbound phone calls from all service lines. Phone calls consist of reviewing alarm history, placing systems in/out of test, process/update service tickets, routing calls to different departments and/or operators, process emails, and dispatching afterhours emergency service tickets. This position regularly interacts with customers and internal representatives.

The Service Call Intake Specialist Schedule may vary based on Operational Needed

Current Available Times:

6:00am-2:30pm CST with Tuesday and Wednesday off

6:00am-2:30pm CST with Thursday and Friday off

8:00am-4:30pm CST with Saturday and Sunday off

1:30pm-10:00pm CST with Saturday and Sunday off

Duties and Responsibilities will vary based on your Tiers and or schedule shift:

Adhere to established sequences, policies, and procedures.
Interact with customers and internal reps in a positive, professional, and efficient manner.
Prioritize customers over lower priority tasks.
Process inbound phone calls to continuously meet department goals.
Process service tickets and review service instructions to ensure tickets are entered with accurate scope of work and follow any special requirements.
Update service tickets as necessary with notes documented in the ticket.
Find and research a customer’s service and or alarm history.
Ensure important commitments are fulfilled and deadlines are met.
Express commitments to satisfactorily resolve and/or escalate customer issues.
Process emails in the Service shared inboxes
Dispatch after-hours emergency service tickets to on call tech.
Complete miscellaneous tasks assigned by Service leadership.

Required Qualifications:

Excellent attendance record.
Excellent written and verbal communication skills, including strong telephone skills.
Strong computer keyboarding skills; the ability to type while speaking on the telephone.
Excellent Customer Service skills: able to diffuse tension, listen, empathize, and work to set & meet expectations towards solving customer issues in a calm fashion.

Securitas offers comprehensive benefits including:

Opportunity for annual merit pay increases
Paid company training
Medical, Dental, Vision, and Life Insurance
Company Paid Short Term and Long-Term Disability
401K with 60% Match up to 6% of salary
Paid vacation, holiday and sick time
Educational Assistance
Exceptional growth opportunities
Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions, and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.

Apply Now

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