Top 42617 Telephone Data Systems Jobs

Client Care Representative
Access One Inc. —Remote
- $20 - $23 an hour
- Remote
- Bachelor's degree
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
7d
Data Entry
Techgene Solutions —Boise, ID
- $20 an hour
- Contract
- Computer literacy
- Office
- Entry level
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Commercial Banking Specialist
Old National Bank —Brainerd, MN
- $17.00 - $27.50 an hour
- Online Application
- Microsoft Word
- Research
- Mid-level
- Health insurance
- Dental insurance
Health Unit Coordinator (Nurse Station)
Guam Radiology Consultants —Tamuning, GU
- Full-time
- BLS Certification
- Clinic experience
- Windows
- Health insurance
- Dental insurance
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Combination Technician
TSC —Auglaize County, OH
- From $18 an hour
- 8 hour shift
- Customer service
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
Licensed Practical Nurse
UroHealth Partners —Omaha, NE
- Full-time
- Nursing
- Medical office experience
- BLS Certification
- Health savings account
- Health insurance
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Patient Care Manager - Floater (RN)
VITAS Healthcare —Lombard, IL
- $0.70 per mile
- Full-time
- Nursing
- RN License
- Mid-level
- Travel reimbursement
- Disability insurance
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LPN/RN - The Retreat
IMMANUEL LIVING —Kalispell, MT
- $26 - $48 an hour
- 8 hour shift
- 18 years or older
- CPR Certification
- Nursing
Quick Apply
1d
Physical Therapist Assistant HOT JOB
SouthEast Alaska Regional Health Consortium —Juneau, AK
- $29.82 - $41.60 an hour
- Full-time
- Acute care
- CPR Certification
- Heavy lifting
- Paid parental leave
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Electronic Technician [PH]
Schreiber Foods —Monett, MO
- $31.50 - $41.99 an hour
- Overtime
- Oracle
- Mechanic experience
- English
- Health insurance
- Dental insurance
Deputy Clerk
Town of Bainbridge —Bainbridge, IN
- From $26,416 a year
- Part-time
- Background check
- Office
- Organizational skills
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Credit and Collections Manager
Minerals Technologies —Bethlehem, PA
- Overtime
- Microsoft Word
- Microsoft Excel
- Oracle
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Irrigation Administrator
Rexius —Bend, OR
- $24 - $25 an hour
- Full-time
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- 3 years
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Medical Social Worker - Inpatient/ED
Bronson Healthcare —Battle Creek, MI
- 8 hour shift
- Addiction Medicine
- Inpatient
- Mid-level
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Quality and Supply Chain Manager
Yokogawa Fluid Imaging Technologies, Inc. —Scarborough, ME
- From $100,000 a year
- Full-time
- Oracle
- Engineering
- Office
- Health savings account
- Health insurance
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Executive Secretary
CAD Law, LC —Salina, KS
- $18 - $20 an hour
- Full-time
- Google Workspace
- Microsoft Excel
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
14d
Sales Engineer
BBS BUSINESS VENTURES —Salinas, CA
- From $105,000 a year
- Full-time
- Clean driving record
- Construction site
- CAD
- Paid holidays
- Health insurance
Quick Apply
Director of Industrial Finance
DeZURIK, Inc. —Sartell, MN
- $98,221 - $122,776 a year
- Extended hours
- Hybrid work
- Background check
- Oracle
- CPA
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Community Health Manager
Hopland Band of Pomo Indians —Hopland, CA
- $25 - $31 an hour
- Full-time
- CPR Certification
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
HVAC Service Technician
Blackmon Service —Greensboro, NC
- $28 - $38 an hour
- Overtime
- 5 years
- Pass drug screening
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply

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Client Care Representative

Access One Inc. -
Remote

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Job Details

$20 - $23 an hour
7 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Telecommunications network troubleshooting
Managing customer accounts
Customer relationship building
Email customer support
Technical support via phone
Account maintenance
Phone communication
VoIP administration
Managing clients in a customer support role
Bachelor's degree
Client retention
Task prioritization
Customer engagement
Networking equipment (troubleshooting support)
Productivity software
Handling account queries
Technical support via email
Team motivation (leadership skill)
Communication skills
Entry level
Quality data entry
Ticketing system technical support
Client interaction via phone calls
Customer data entry

Full Job Description

Client Care Representative

Access One is a business technology services and communications provider, dedicated to world-class technologies and an award-winning client experience. Founded in 1993, Access One strives to provide businesses with seamless technology services that scale and evolve in tandem with their business. Our custom-tailored solutions can be delivered modularly or as a complete, end-to-end service, providing an unrivaled level of accountability for our clients’ communications, managed IT and cloud-based services. Access One’s services give businesses back their time and increase their productivity. Our clients’ success is our success.

What You Will Do

This position is responsible for providing phone-based customer support to Access One’s existing customer base. Client Care Representatives will assist customers with account inquiries, facilitate move, add, and change orders, and open trouble tickets. In addition, Client Care Representatives are responsible for Tier I troubleshooting for VOIP services, VoIP changes, online chats, inbound email communications, and Lucent and Metaswitch updates.

Responsibilities Include

Answer telephone inquiries, online chats and emails from customers in a timely and professional manner
Provide quality service to Access One customers by responding to customer needs and inquiries, and initiating the resolution of problems in specific areas. May partner with other department staff to resolve issues
Perform data entry into the appropriate systems to document customer complaints and steps taken to address issues
Correspond with customers and other company departments to obtain facts regarding customer inquiries/complaints
Help to create customer loyalty by providing courteous, efficient, and effective service to all Access One customers and continuously look for opportunities to improve our overall customer service
Tier I troubleshooting for VOIP services
Conduct VOIP changes in Metaswitch (Network Switch)
Provide trouble ticket status upon request of the customer
Ensure follow-up with customers on all requests and concerns

Who You Are

Bachelor's degree preferred
Customer Service, Call Center, and/or Telecom experience is highly desirable
Ability to manage difficult or emotional customer situations, respond promptly to customer needs and solicit customer feedback to improve service
Ability to learn quickly and adapt to changing environments
Excellent communication skills are required. Reps must be able to write and speak clearly and informatively. Must be able to listen and get clarification when needed, and respond well to questions
A commitment to teamwork is necessary, as is the ability to balance team and individual responsibilities. Contribute to building a positive team, build morale and commitment to goals and objectives
Ability to prioritize, use time efficiently and manage competing demands while still meeting deadlines
Demonstrate accuracy, thoroughness and attention to detail. Look for ways to improve and promote quality
Proficiency in the Microsoft Suite
Scheduling flexibility to cover shifts while peers are utilizing PTO

Salary & Benefits

Salary Range: $20.00 - $23.00/hour DOE
Comprehensive benefits: health, dental, vision
Matching 401k, PTO

Access One provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Quick Apply

Refine Your Search

Telephone Data Systems jobs

Client Care Representative

Data Entry

Commercial Banking Specialist

Health Unit Coordinator (Nurse Station)

Combination Technician

Licensed Practical Nurse

Patient Care Manager - Floater (RN)

LPN/RN - The Retreat

Physical Therapist Assistant HOT JOB

Electronic Technician [PH]

Deputy Clerk

Credit and Collections Manager

Irrigation Administrator

Medical Social Worker - Inpatient/ED

Quality and Supply Chain Manager

Executive Secretary

Sales Engineer

Director of Industrial Finance

Community Health Manager

HVAC Service Technician

I want to receive the latest job alert for Telephone Data Systems

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