Top 813 Telephone operator Jobs

Call Center Operator - All Shifts
AFCO LLC —Bethesda, MD
- $23 an hour
- Night shift
- Writing skills
- Administrative experience
- High school diploma or GED
Quick Apply
Answering Service Agent
Apello —Salt Lake City, UT
- $15.50 - $19.00 an hour
- Part-time
- Remote
- High school
- High school diploma or GED
- Children
- Health insurance
- Dental insurance
Quick Apply
4d
telephone
Personal Telephone Answering Service —San Jose, CA
- Full-time
- Organizational skills
- Computer skills
- Entry level
- Paid time off
Quick Apply
Royal Service Agent (Hotel Phone Operator)
AccorHotel —San Francisco, CA
- $34.64 an hour
- Full-time
- Residential
- US work authorization
- Communication skills
Quick Apply
Telephone Operator
Marriott International, Inc —Chicago, IL
- $26.76 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
Dispatcher & Phone Operator (Evening, Night, & Weekends)
Infina Health —Reading, PA
- $15 - $20 an hour
- Weekends as needed
- High school diploma or GED
- Typing
- Communication skills
Quick Apply
FACILITES CALL CENTER SPECIALIST I (night shifts)
Stanford Health Care —Menlo Park, CA
- $31.30 - $35.25 an hour
- Full-time
- High school diploma or GED
- Military encouraged
- Communication skills
Phone Operator
Bay Area Medical Exchange —Clearwater, FL
- $12.25 - $12.61 an hour
- Weekends as needed
- Office
- Typing
- Entry level
Telecommunication Assistant
Johns Hopkins Medical Management Corporation —Washington, DC
- $22 an hour
- Part-time
- Hospital
- Writing skills
- High school diploma or GED
Quick Apply
5d
Telecomm Operator II - Part-Time - Day/Evening- (Weekends & E/O Monday, Tuesday & Friday)
Cedars-Sinai —Los Angeles, CA
- $24.00 - $34.69 an hour
- 8 hour shift
- Hospital
- Mid-level
- High school diploma or GED
4d
PBX Operator
San Antonio Regional Hospital —Upland, CA
- $23.00 - $31.82 an hour
- Part-time
- High school diploma or GED
- Communication skills
- Entry level
Telephone Operator (PBX)
Corona Regional Medical Center —Corona, CA
- $23.00 - $34.32 an hour
- Part-time
- Acute care
- Hospital
- Entry level
Customer Support Representative
Sound Telecom —Spokane, WA
- $18 - $21 an hour
- Weekends as needed
- Computer literacy
- No experience needed
- English
- Health insurance
- Dental insurance
Quick Apply
Telephone Service Representative
MedStar Health —Baltimore, MD
- $18.40 - $29.74 an hour
- Overnight shift
- Hospital
- Computer literacy
- High school diploma or GED
Inbound Answering Service Operator
CONTINENTAL MESSAGE SOLUTION 2 LLC —Columbus, OH
- Computer literacy
- High school diploma or GED
- Criminal background check
- Paid training
Telephone Operator
Wyckoff Heights Medical Center-WHM —New York, NY
- $27.28 an hour
- Part-time
- High school diploma or GED
- 1 year
- Hospital experience
Answering Service and Alarm Monitoring Operator
Telstar Networks —Las Cruces, NM
- Part-time
- Entry level
Quick Apply
Call Center Representative
Northwell Health —Syosset, NY
- $41,780 - $64,340 a year
- Full-time
- High school diploma or GED
- 1 year
- Entry level
PBX OPERATOR/RECEPT, TELECOMM
Pomona Valley Hospital Medical Center —Pomona, CA
- $25.30 - $26.75 an hour
- 8 hour shift
- Hospital
- High school diploma or GED
- 2 years
Telephone Office Operator
Mayo Clinic —Phoenix, AZ
- $20.00 - $25.59 an hour
- Weekends as needed
- Hospitality
- English
- Mid-level
- Health savings account
- Health insurance
5d

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Call Center Operator - All Shifts

AFCO LLC
Bethesda, MD

Quick Apply

Job Details

$23 an hour

Qualifications

Customer records maintenance
Customer relationship building
Defect resolution root cause analysis
Conflict de-escalation
Administrative experience
High school diploma or GED
Root cause analysis
Technical Proficiency
Office experience

Full Job Description

Description:

AFCO provides a wide range of quality professional and administrative services. Founded in 2006, we are a leading source of staffing services and business solutions to the Federal Government. Our service solutions improve a federal agency's performance and help meet mission goals.

We are looking for motivated professional Call Center Representatives to support a Federal Agency. Quality Personnel will be utilizing government records systems to assist the department and base in its mission. If you meet these specific requirements outlined below, we invite you to apply!

The Operator Services section within the NIH Call Center Services performs a vital role for the NIH as its voice communication center. The call center is open 24 x 7, 365 days a year and is staffed with a dedicated group of individuals providing voice and data communications, TTY related services, bi-lingual services and acts as a clearinghouse for all institutes of the NIH research community, NIH personnel, its patients, national and international health organizations and healthcare practitioners. Call Center Services employees are classified as “essential personnel” by the Department of Health and Human Services.

Follows NIH and Team AFCO policies and procedures
Internal or external customer service and relationship management, serving as the first line of support, hospital staff support, and help desk
Serves customers by taking telephone, fax, and email; and providing information
Ensures the appropriate level of customer service is delivered
Ensure that correct information is shared with all callers and outstanding customer service is delivered by phone and in writing
Responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members, and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems, and provide information
Support Signal Paging
Support Emergency Paging
Support NIH General Information Inquiry Calls
Support Overhead Paging
Support Language Interpreter Services (CYRACOM)
Support On-Call Schedule Management
Provide Daily Status reports

Requirements:

EDUCATION

High School diploma

EXPERIENCE

Six months experience in and office setting

SKILLS

Well suited candidates will possess the following skills:
Clear and concise communication.
Active listening.
Ability to problem solve
Ability to analyze customer issues, identify the root cause, and find effective solutions.
Show empathy and understanding towards frustrated or upset customers is crucial for building rapport and resolving conflicts.
Technical Proficiency using computers, CRM software, and other call center-specific technologies.
Ability to adjust to different situations, customer needs, and call center procedures is essential.
Strong organization skills to manage their time, prioritize tasks, and keep track of customer information.
Patience when dealing with difficult or demanding customers.
Ability to handle multiple tasks simultaneously, such as listening to a customer, typing notes, and navigating computer systems.
A positive and professional attitude to provide excellent customer service.
Quick and active learner and retain important information to ensure the proper information is conveyed to the client.
Ability to de-escalate tense situations and find resolutions that satisfy both the customer and the agency.

SHIFTS

MON - FRI

Shift 1 7am-3pm

Shift 2 7am-1pm

Shift 3 7am-3:45pm

Shift 4 8am-4:45pm

Shift 5 9am-5:45pm

Shift 6 3pm-11pm (midday)

Shift 7 11pm-7am (night)

SAT

Shift 1 7am-3:45pm

Shift 2 3pm - 11pm (midday)

Shift 3 11pm-7a (night)

SUN

Shift 1 7am-3pm

Shift 2 3pm-11pm (midday)

Shift 3 11pm-7am (night)

Quick Apply

Refine Your Search

Telephone operator jobs

Call Center Operator - All Shifts

Answering Service Agent

telephone

Royal Service Agent (Hotel Phone Operator)

Telephone Operator

Dispatcher & Phone Operator (Evening, Night, & Weekends)

FACILITES CALL CENTER SPECIALIST I (night shifts)

Phone Operator

Telecommunication Assistant

Telecomm Operator II - Part-Time - Day/Evening- (Weekends & E/O Monday, Tuesday & Friday)

PBX Operator

Telephone Operator (PBX)

Customer Support Representative

Telephone Service Representative

Inbound Answering Service Operator

Telephone Operator

Answering Service and Alarm Monitoring Operator

Call Center Representative

PBX OPERATOR/RECEPT, TELECOMM

Telephone Office Operator

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AFCO provides a wide range of quality professional and administrative services. Founded in 2006, we are a leading source of staffing services and business solutions to the Federal Government. Our service solutions improve a federal agency's performance and help meet mission goals.

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