Top 78 Tenor Jobs | SimplyHired

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Phone Triage Technician

Charlotte Animal Referral & Emergency -
Charlotte, NC

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Job Details

Full-time
From $21 an hour

Benefits

Continuing education credits
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Uniform allowance
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance
Referral program

Qualifications

Veterinary emergency care
Emergency care

Full Job Description

CARE | Charlotte Animal Referral & Emergency is an independently owned 24-hour Emergency and Specialty Referral Hospital in Charlotte, NC that offers its employees a fun company culture, supportive work environment, excellent benefits, and opportunities for growth! Board-certified specialty services offered include internal medicine, cardiology, neurology, surgery, oncology, and ophthalmology. Our advanced diagnostic services include ultrasonography and echocardiography, electroencephalography, endoscopy, rapid-scan CT imaging, high field MRI, and cardio cath lab, in addition to many others.

Charlotte Animal Referral & Emergency is seeking experienced veterinary technicians for our busy surgery department. Surgical Technicians are responsible for facilitating client consultations, maintaining daily charting/charges for emergency transfers or hospitalized patients, facilitating daily surgeries from admission to discharge of that patient. Efficiency and attention to detail and imperative. At CARE, surgery technicians work side by side with 3 board-certified surgeons in state-of-the-art facilities using advanced equipment such as CT, MRI, endoscopy, arthroscopy, ultrasound, and fluoroscopy!

5-years’ experience as a Registered Veterinary Technician or equivalent work experience (required)
2- years’ experience as an Emergency Veterinary Technician (required)

Shifts Available:

2:00 pm-12:00 am on a 2 and 5 rotation (work 2 days, have 2 days off, work 5 days, have 5 days off) This is a consistent schedule. You would either be on the Monday/Tuesday day team or the Wednesday /Thursday team, having the opposite days off, you would then rotate working Friday-Sunday every other week.

Skills/Abilities:

Able to communicate empathy and reassurance over the phone, and confidently address pet owner’s concerns
Ability to work independently and be self-directed.
Passion for learning and gaining comprehensive understanding of procedures, protocols, and common client questions associated with the medical services
Navigates fast-paced environments with ease
Exceptional written communication skills - Strong attention to proper spelling and grammar
Excellent comprehension of written communications
Proficient in Microsoft Word, use of EMR, Office Chat
Fast typing speeds with exceptional accuracy
Ability to remain calm during highly charged situations. Demonstrated experience in effectively de-escalating situations.
Ability to present oneself in a genuine and compassionate manner.

Flexible attitude and work habits

Position Responsibilities:

Ask situational based questions to assess the severity of the pet’s illness/injury
Advise clients of potential wait time for emergency services or diversion status
Escalate complex questions to Veterinarians
Have a comprehensive understanding of protocols of various services to allow for the fielding of client questions
Be attentive to all details and provide thorough and accurate information
Communicate quickly and effectively with emergency team members
Discharge patients from hospitalized care via phone
Complete after-hours prescription refill requests for specialty departments on an as-needed basis

Physical Demands:

This is an administrative heavy position, but one could expect to occasionally assist clinical technicians with patient care. Work is performed in a clinical/hospital setting, remote work is not available at this time.

Benefits Include:

An initial 80-hours of PTO (increases with tenor)
Company Health Insurance
Dental Insurance
Vision Insurance
401k with Company Match
Group Term Life Insurance
Voluntary Term Life Insurance
$1,500/yr HRA
Employee Assistance Program
Employee Discount
$750/yr CE Allowance
Uniform Allowance
Referral Program
Tuition Reimbursement

Interested? Take a virtual tour here!

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