Top 49 Tier 2 Technical Support Engineer Jobs in Decatur, GA

IT Support Specialist
Sprinter Health —Atlanta, GA
- $70,000 - $85,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Computer Science
- HIPAA
- Disability insurance
- Health insurance
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Service Desk Engineer II
Avita Care Solutions —Atlanta, GA
- $54,000 - $70,400 a year
- Weekends as needed
- Computer science
- Computer Science
- HIPAA
- Paid jury duty
- Paid parental leave
10d
Network Support Engineer I/II
Kudelski Security, Inc. —Atlanta, GA
- Weekends as needed
- Oracle
- Computer literacy
- No high school diploma
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Lead Substation Physical Engineer
Leidos —Georgia
- $107,900 - $195,050 a year
- Full-time
- Hybrid work
- Office
- Master's degree
- 8 years
- Flexible schedule
Lead Substation Protection and Controls Engineer
Leidos —Georgia
- $107,900 - $195,050 a year
- Full-time
- Hybrid work
- Office
- Master's degree
- Analysis skills
- Opportunities for advancement
Information Management Support Engineer
Widescope Consulting and Contracting Services LLC —Powder Springs, GA
- Full-time
- Mid-level
- In-person
IT Specialist
AHA Consulting Engineers, Inc. —Alpharetta, GA
- Full-time
- Hybrid work
- Computer science
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Paid time off
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Software Engineer, Platform
AeroVect —Atlanta, GA
- Full-time
- Hybrid work
- System design
- Mid-level
- 3 years
Support Engineer
Traina Enterprises —Kennesaw, GA
- $45,000 - $60,000 a year
- Mid-level
- Windows
- Continuous improvement
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Service Engineer
Super Micro Computer —Atlanta, GA
- $70,000 - $100,000 a year
- Weekends as needed
- Computer science
- Computer Science
- Military
2026 Early Career Software Engineer
Anduril Industries —Atlanta, GA
- $115,000 - $135,000 a year
- Email
- Computer Science
- Java
- Master's degree
Premium Service Engineer I
Landis+Gyr —Alpharetta, GA
- $76,400 - $92,000 a year
- Engineering
- English
- Office
- Paid holidays
- Health insurance
Enterprise Technology Engineer
Access Clinical Partners, LLC —Atlanta, GA
- Full-time
- Computer science
- Computer Science
- 5 years
Quick Apply
Data Center Technician
Introl —Atlanta, GA
- $22 - $35 an hour
- Overtime
- Mid-level
- Ability to lift 50 pounds
- US work authorization
- Health insurance
- Dental insurance
Field Services Engineer
D4C Dental Brands, Inc. —Atlanta, GA
- Computer Science
- Mid-level
- Office
Quick Apply
Cloud Engineer III
Paradies Lagardère —Atlanta, GA
- On call
- Hybrid work
- Azure
- 5 years
- System design
Quick Apply
Manufacturing Execution Systems (MES) Engineer
Alcon —Johns Creek, GA
- Full-time
- Computer Science
- High school
- English
- Health insurance
- Paid time off
CAM Platform Engineer
Weather Group Television LLC —Atlanta, GA
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Bachelor of Science
Enterprise Audio Visual Engineer
Kennesaw State University —Kennesaw, GA
- Weekends as needed
- Background check
- Classroom
- Pass drug screening
Network Engineer II
Paradies-Atlanta —Atlanta, GA
- On call
- Mid-level
- Travel
- Mentoring
Quick Apply

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Tier 2 Technical Support Engineer jobs near Decatur, GA

IT Support Specialist

Sprinter Health -
Atlanta, GA

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Job Details

Full-time
$70,000 - $85,000 a year

Benefits

Disability insurance
Health insurance
Dental insurance
Vision insurance
401(k) matching
Life insurance

Qualifications

SSO
Cloud identity and access management (IAM)
Google Workspace
Mobile device support
IT user and group management
HIPAA
Communication platforms
SaaS platforms
macOS administration
Collaborative technology platforms
Mobile device management
MFA
macOS
Access control management
Clinical confidentiality policies
SaaS
IT department experience

Full Job Description

ABOUT US

At Sprinter Health, we're focused on dramatically expanding access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale. Sprinter Health is building the clinical and technological infrastructure to realize a future of healthcare untethered. We have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients. We’re backed by prominent VCs, advised by a medical board of industry leaders, and led by former executives, physicians, and engineers from Google, Facebook, Labcorp, and Disney.

We're building the technology and clinical services platform to make preventive, connected healthcare accessible for everyone in the US. We deliver hybrid care (in-home + virtual) backed by data products across 15+ states, serving 60%+ of the US population through major health plans and systems. With 1M+ patients and a 92+ NPS, we're rapidly scaling our impact.

YOUR MISSION

As an IT Support Specialist, you'll provide corporate IT support and systems administration for Sprinter Health's internal workforce. Working under the guidance of the Senior Manager of Information Technology, this role ensures that employees have reliable, secure, and fully functional systems, accounts, and tools to carry out their work effectively. The IT Specialist is a key contributor to access management, SaaS administration, security compliance, and day-to-day helpdesk operations.

This role is perfect for someone who thrives in a fast-paced, high-growth environment, loves helping people, and can bring clarity to chaos while keeping projects and priorities on track.

Priority will be given to candidates in the San Francisco Bay area or Atlanta, GA area.

ABOUT THE ROLE

Helpdesk & End-User Support

Serve as the primary point of contact for corporate IT support requests via Zendesk, Slack, and email.
Provide Tier 1 and Tier 2 troubleshooting for hardware, software, SaaS applications, and connectivity issues.
Escalate complex issues to the Sr Manager of IT or external vendors as appropriate.
Maintain thorough documentation of support tickets, incidents, and resolutions in the knowledge base.

Access & Identity Management

Manage the full lifecycle of user accounts across Google Workspace, Slack, Zendesk, Rippling, and other corporate SaaS tools.
Provision and deprovision accounts during onboarding and offboarding, following established security protocols and least-privilege principles.
Support multi-factor authentication (MFA) enrollment and troubleshooting across the organization.
Assist in access reviews and audits to support HITRUST and HIPAA compliance requirements.

SaaS & Systems Administration

Administer and maintain corporate SaaS platforms including Google Workspace, Slack, Rippling, and Zendesk.
Assist in automating and improving IT workflows, such as onboarding/offboarding processes and access provisioning.
Monitor system health, SaaS license usage, and application integrations.
Support configuration changes, policy updates, and system integrations as directed by the Sr Manager of IT.

Security & Compliance

Follow and enforce established IT security policies and best practices (HIPAA, HITRUST).
Assist in monitoring for security events, anomalous activity, and policy violations.
Support audit preparation activities including evidence collection and documentation.
Contribute to endpoint security for corporate laptops, including MDM policy compliance via Iru.

Device & Asset Management

Coordinate shipping, configuration, and return of corporate laptops and peripherals for remote employees.
Maintain accurate asset records and inventory for corporate IT hardware.
Support device lifecycle activities including procurement, setup, imaging, and decommission.

ABOUT YOU

Required Qualifications

Associate's degree or equivalent technical training in Information Technology, Computer Science, or a related field.
2+ years of experience in a corporate IT support, helpdesk, or systems administration role.
Hands-on experience with Google Workspace administration (user management, groups, policies).
Familiarity with SaaS identity and access management concepts (SSO, SAML, SCIM, MFA).
Working knowledge of macOS endpoint environments.
Understanding of IT security best practices, including HIPAA and data privacy principles.
Strong written and verbal communication skills; able to support non-technical users remotely.
Highly organized, detail-oriented, and able to manage multiple concurrent requests efficiently.

Preferred Qualifications

Experience with tools such as Iru (formerly Kandji), Zendesk, Rippling, or Slack administration.
Familiarity with scripting or automation (Google Apps Script, Python, or similar).
Experience supporting compliance frameworks such as HITRUST, SOC 2, or HIPAA.
CompTIA A+, CompTIA Security+, Google Workspace Administrator, or other relevant certifications.

WHAT WE OFFER

Opportunity to make an immediate impact in a mission-driven healthcare startup.
Collaborative, supportive team environment.
Medical, dental, and vision coverage—100% paid for you and your dependents
401(k) with company match
Short- and long-term disability, life insurance, and more

Compensation Range: $70K - $85K

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Refine Your Search

Tier 2 Technical Support Engineer jobs in Decatur, GA

IT Support Specialist

Service Desk Engineer II

Network Support Engineer I/II

Lead Substation Physical Engineer

Lead Substation Protection and Controls Engineer

Information Management Support Engineer

IT Specialist

Software Engineer, Platform

Support Engineer

Service Engineer

2026 Early Career Software Engineer

Premium Service Engineer I

Enterprise Technology Engineer

Data Center Technician

Field Services Engineer

Cloud Engineer III

Manufacturing Execution Systems (MES) Engineer

CAM Platform Engineer

Enterprise Audio Visual Engineer

Network Engineer II

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