Top 41 Tier 2 Technical Support Engineer Jobs in Decatur, GA

Network Support Engineer I/II
Kudelski Security, Inc. —Atlanta, GA
- Weekends as needed
- Oracle
- Computer literacy
- No high school diploma
Quick Apply
IT Support Specialist
Sprinter Health —Atlanta, GA
- $70,000 - $85,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Computer Science
- HIPAA
- Disability insurance
- Health insurance
Quick Apply
Information Management Support Engineer
Widescope Consulting and Contracting Services LLC —Powder Springs, GA
- Full-time
- Mid-level
- In-person
Service Desk Engineer II
Avita Care Solutions —Atlanta, GA
- $54,000 - $70,400 a year
- Weekends as needed
- Computer science
- Computer Science
- HIPAA
- Paid jury duty
- Paid parental leave
11d
Lead Substation Physical Engineer
Leidos —Georgia
- $107,900 - $195,050 a year
- Full-time
- Hybrid work
- Office
- Master's degree
- 8 years
- Flexible schedule
Lead Substation Protection and Controls Engineer
Leidos —Georgia
- $107,900 - $195,050 a year
- Full-time
- Hybrid work
- Office
- Master's degree
- Analysis skills
- Opportunities for advancement
Support Engineer
Traina Enterprises —Kennesaw, GA
- $45,000 - $60,000 a year
- Mid-level
- Windows
- Continuous improvement
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Premium Service Engineer I
Landis+Gyr —Alpharetta, GA
- $76,400 - $92,000 a year
- Engineering
- English
- Office
- Paid holidays
- Health insurance
Enterprise Technology Engineer
Access Clinical Partners, LLC —Atlanta, GA
- Full-time
- Computer science
- Computer Science
- 5 years
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IT Specialist
AHA Consulting Engineers, Inc. —Alpharetta, GA
- Full-time
- Hybrid work
- Computer science
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Paid time off
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Software Engineer, Platform
AeroVect —Atlanta, GA
- Full-time
- Hybrid work
- System design
- Mid-level
- 3 years
Service Engineer
Super Micro Computer —Atlanta, GA
- $70,000 - $100,000 a year
- Weekends as needed
- Computer science
- Computer Science
- Military
2026 Early Career Software Engineer
Anduril Industries —Atlanta, GA
- $115,000 - $135,000 a year
- Email
- Computer Science
- Java
- Master's degree
Cloud Engineer III
Paradies Lagardère —Atlanta, GA
- On call
- Hybrid work
- Azure
- 5 years
- System design
Quick Apply
Manufacturing Execution Systems (MES) Engineer
Alcon —Johns Creek, GA
- Full-time
- Computer Science
- High school
- English
- Health insurance
- Paid time off
Data Center Technician
Introl —Atlanta, GA
- $30 - $36 an hour
- Overtime
- Mid-level
- Ability to lift 50 pounds
- US work authorization
- Health insurance
- Dental insurance
Field Services Engineer
D4C Dental Brands, Inc. —Atlanta, GA
- Computer Science
- Mid-level
- Office
Quick Apply
CAM Platform Engineer
Weather Group Television LLC —Atlanta, GA
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Bachelor of Science
Network Engineer II
Paradies-Atlanta —Atlanta, GA
- On call
- Mid-level
- Travel
- Mentoring
Quick Apply
Transportation Systems Analyst
Oldcastle APG —Atlanta, GA
- Mid-level
- SQL
- Bachelor's degree
- Dental insurance
Quick Apply

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Tier 2 Technical Support Engineer jobs near Decatur, GA

Network Support Engineer I/II

Kudelski Security, Inc. -
Atlanta, GA

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Job Details

Qualifications

Load balancers
WAN
Network security

Full Job Description

Company Description

Kudelski Security, Inc.

Job Description

LOCATIONS: Atlanta, GA; Minneapolis, MN; or Phoenix, AZ (will only be considering candidates that live in one of these geographic areas)

Job Summary

This position will provide remote technical support of F5 products to Kudelski Security's external customers. NSE II's handle multiple active cases of diverse scope where analysis of data requires evaluation of identifiable factors and providing daily customer communication via phone and email. The NSE typically spends between 5 and 6 hours per day supporting customers over the phone.
Essential Duties & Responsibilities

Provides Level 1 and Level 2 technical support to troubleshoot and resolve hardware and software issues on F5 devices.
Actively collaborates with peers troubleshooting issues.
Effectively manages case escalations to Tier 3 while maintaining customer communication.
Proactively and effectively communicates status, plan of action and resolution of issue.
Participates in on-going training with F5 products and related technologies.
Work with customers, internal staff, and L3 vendor partners to provide excellent customer service and meet SLA.
Utilizes various troubleshooting tools, facilities and equipment at Kudelski Security to replicate/solve customer issues: VMWare, httpwatch, Wireshark, etc.
Sets customer expectations as necessary, and accepts ownership of customer issues until a solution is achieved providing complete customer satisfaction.
Work with customers at varying levels of experience or technical capability under varying time constraints. Able to communicate highly technical information to technical and non-technical audience.
Utilizes an Issue Ticket tracking software to capture each request.
Provide exceptional customer service to all callers.
Normal work hours with evenings and weekends on a rotating basis.
Performs additional projects and other related duties as required or assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

Qualifications
Education

High School diploma, or equivalent experience/combined education, with additional specialized technical training equivalent to a technical Associate degree and/or demonstrated ability to perform assigned technical/para-engineering tasks and 3 years of experience

Experience

2-3 years' experience working with LAN and WAN topologies, TCP/IP protocol, SSL/TLS, OSI Model, firewalls, routers and switches required.
2-3 years' work experience in a technical support role working with relevant technologies: load balancing, DNS/BIND, application security, IPV6, proxy, NTLM and/or Kerberos.

Knowledge, Skills & Abilities

Programming, scripting and/or web development knowledge: iRules/tcl, sh, python, Perl, Javascript, HTML and/or PHP.
Working knowledge of F5 GTM, ASM, APM and/or iRules is a plus.
Deep understanding and knowledge of Web application protocols: (e.g.) http, https, ftp, etc.
Knowledge of advanced troubleshooting methodologies.
Highly professional, customer oriented team player that is able to work and communication with both technical and non-technical personnel.
Ability to work flexible hours and on call on a rotating basis covering 24/7 environments.
Current F5 201 and one 300 level certifications, or the ability to pass tests and be certified within a specific time frame.
Strong Linux skills preferred.
Industry certifications would be a plus.
Strong problem solving and analytical skills.
Strong customer focus and orientation.

Specific Skills

Superior oral, written and interpersonal communication skills.
Ability to multi-task.
Ability to work independently and in a team environment.
Computer proficiency (MS Office Suite, CRM (i.e. SalesForce, NetSuite, Oracle, etc.)).

Requirements

Ability to lift up to 50 pounds as position may require racking and stacking of server and network equipment.
Ability to work in a 24/7 working environment including participation in on-call activities.
Must pass criminal background and drug testing requirements.
All candidates must be authorized to work in the U.S. – without sponsorship.

No relocation.
Unsolicited resumes from independent recruiters or recruitment agencies will not be considered

Apply here: http://www.click2apply.net/9gp5spfk3m

PI97082886

Additional Information

All your information will be kept confidential according to EEO guidelines.

Quick Apply

Refine Your Search

Tier 2 Technical Support Engineer jobs in Decatur, GA

Network Support Engineer I/II

IT Support Specialist

Information Management Support Engineer

Service Desk Engineer II

Lead Substation Physical Engineer

Lead Substation Protection and Controls Engineer

Support Engineer

Premium Service Engineer I

Enterprise Technology Engineer

IT Specialist

Software Engineer, Platform

Service Engineer

2026 Early Career Software Engineer

Cloud Engineer III

Manufacturing Execution Systems (MES) Engineer

Data Center Technician

Field Services Engineer

CAM Platform Engineer

Network Engineer II

Transportation Systems Analyst

I want to receive the latest job alert for Tier 2 Technical Support Engineer in Decatur, GA

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