Top 9889 Tier Engineer Support Jobs

Senior IT Support Engineer
A Fast Growing AI Robotics Company —Cambridge, MA
- $55 - $65 an hour
- Full-time
- Google Workspace
- 5 years
- Office
- Commuter assistance
- Disability insurance
Quick Apply
Junior Engineer - Tier 1 Helpdesk Support
Defense Unicorns —San Antonio, TX
- $102,000 - $138,000 a year
- On call
- Remote
- Azure
- Windows
- AWS
- Paid parental leave
- Health savings account
Technical Support Engineer Tier I
Action1 —North Carolina
- Full-time
- Remote
- Windows
- Linux
- Communication skills
- Opportunities for advancement
- Flexible schedule
Tier 3 Engineer
On Call Computer Solutions, LLC —Remote
- $150,000 - $200,000 a year
- Full-time
- Remote
- Mid-level
- Communication skills
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Tier 1 Support Engineer
Logz.io —Remote
- Night shift
- Azure
- Mid-level
- AWS
Customer Support Engineer (Tier 1 / Tier 2)
STN Inc —San Francisco Bay Area, CA
- Full-time
- Remote
- Mid-level
- Computer networking
- Linux
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Technical Customer Support Engineer, Tier 2 - West Cost (Second shift)
UVeye —Remote
- $36 - $43 an hour
- Full-time
- Computer science
- Azure
- Computer Science
- Paid holidays
- Health insurance
Quick Apply
Support Engineer
Foundant Technologies Inc. —Remote
- Full-time
- Remote
- Mid-level
- Mentoring
- 4 years
- Paid time off
4d
Technical Customer Support Engineer, Tier 2
UVeye —Teaneck, NJ
- $36 - $43 an hour
- Full-time
- Hybrid work
- Computer science
- Azure
- Computer Science
- Paid holidays
- Health insurance
Quick Apply
Customer Support Analyst, Tier 1
Agfa —Remote
- Remote
- Computer Science
- Mid-level
- Windows
Tier 2 Remote Operations Support (Overnights)
Columbia Technology Partners —Annapolis Junction, MD
- Overnight shift
- Remote
- 11+ years
- High school diploma or GED
- Bachelor's degree
- Profit sharing
- Paid jury duty
Quick Apply
10d
Sr. Endpoint Support (Desktop) Engineer (remote CST timezone)
Connection —Remote
- Full-time
- Remote
- 5 years
- Windows
- Mentoring
11d
Technical Support Engineer - Tier 2 (hybrid)
Integrated IT Group —Twinsburg, OH
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
14d
Tier II Product Technical Support Engineer (remote)
Johnson Controls —New Freedom, PA
- $100,000 - $134,000 a year
- Full-time
- Remote
- Microsoft Excel
- Engineering
- Mid-level
Tier III Service Desk Engineer
Unio Digital —Remote
- Full-time
- Remote
- 6 years
- Mentoring
- Training & development
Quick Apply
2d
Tier 2 Remote Operations Support (Evenings)
Columbia Technology Partners —Annapolis Junction, MD
- Full-time
- Remote
- High school diploma or GED
- Bachelor's degree
- Mentoring
- Profit sharing
- Paid jury duty
Quick Apply
10d
Support Engineer
Data Processing Solutions —Lanham, MD
- $55,510.92 - $70,808.86 a year
- Full-time
- Hybrid work
- Background check
- Azure
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Product Support Specialist
Dutchie —Remote
- $24.04 an hour
- Weekends as needed
- Remote
- Google Workspace
- Mid-level
- Communication skills
- Health insurance
- Dental insurance
Field Service Engineer - Contractor (National)
Sciton —Remote
- $750 a day
- Contract
- Mid-level
- Travel
- Reliable transportation
- Mileage reimbursement
Quick Apply
Tier 2 Technical Support Engineer - NY
My IT Crew —Brooklyn, NY
- $60,000 - $65,000 a year
- Full-time
- Mid-level
- Windows
Quick Apply
8d

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Tier Engineer Support jobs near

Senior IT Support Engineer

A Fast Growing AI Robotics Company
Cambridge, MA

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Job Details

Full-time | Contract
$55 - $65 an hour

Benefits

Commuter assistance
Disability insurance
401(k)
Flexible spending account
Life insurance

Qualifications

Jira
Asset management
Endpoint Security
Cloud identity and access management (IAM)
Zero Trust security
Knowledge management
Google Workspace
Mobile device support
Okta
Linux support
Wireless networking
Ansible
Wireless access points
Startup experience
Tooling
CrowdStrike Falcon
Google Meet
ISO standards
5 years
Infrastructure as Code (IaC)
Operational management
Operations coordination
iOS
AI tools proficiency
Zoom
SOC 2
Windows
Android
Network infrastructure
Bash

Full Job Description

HireArt is helping our client find a Senior IT Support Engineer to own the end-user IT experience across device lifecycle management, identity and access, conference room technology, and Tier 1/2 support.

In this role, you’ll help shape onboarding, device management, service desk operations, and workplace technology processes while delivering high-quality support across Linux, macOS, Windows, iOS, and Android environments. This is a hands-on, customer-facing role for someone who takes ownership, continuously improves processes, and thrives in fast-paced technical environments.

The ideal candidate is proactive, highly organized, technically versatile, and passionate about delivering exceptional user support experiences.

As a Senior IT Support Engineer, you'll:

Own end-to-end onboarding and offboarding processes, including device provisioning, account setup, access management, hardware recovery, and secure deprovisioning.
Provide Tier 1/2 support for devices, accounts, productivity tools, connectivity, conference room technology, and end-user systems across Linux, macOS, Windows, iOS, and Android environments.
Manage device lifecycle operations, including procurement, imaging, shipping, inventory management, refreshes, MDM enrollment, and secure asset disposal.
Support and improve conference room and A/V systems, including meeting support, troubleshooting, new room buildouts, and vendor coordination.
Maintain ticket queue health, SLA performance, documentation, runbooks, and user-facing knowledge base content.
Coordinate with external IT vendors, contractors, and service providers to support operational needs and escalations.
Partner cross-functionally on IT infrastructure, identity management, networking, security tooling, and operational improvement initiatives.
Identify process gaps and drive continuous improvement across onboarding, asset management, ticket workflows, documentation, and user support operations.
5+ years of experience in end-user IT support with progressive ownership and operational responsibility
Hands-on support experience across Linux, macOS, and Windows environments
Proficiency supporting iOS and Android devices
Familiarity with MDM platforms such as Fleet, JumpCloud, Intune, or JAMF
Knowledge of identity and access management platforms, including Okta, JumpCloud, or Azure AD/Entra ID
Proficiency administering Google Workspace and supporting productivity tooling
Familiarity with ITSM platforms such as ServiceNow, Jira Service Management, or Freshservice
Working knowledge of networking concepts including DHCP, DNS, VLANs, VPNs, Wi-Fi, and firewall fundamentals
Familiarity with virtualization platforms such as VMware or Proxmox
Ability to perform light scripting or automation using Bash, PowerShell, or Python
Strong troubleshooting, communication, documentation, and organizational skills
Ability to work independently in fast-paced environments while delivering excellent end-user support
Ability to lift up to 40 lbs. and work within office, lab, network closet, and infrastructure environments
Ability to travel occasionally to support office operations, buildouts, or hardware deployments

Preferred Qualifications:

Background supporting highly technical engineering organizations such as robotics, AI, embedded systems, or ML teams
Familiarity with Cisco Meraki, Fortigate, or similar networking platforms
Knowledge of conference room A/V systems and collaboration platforms such as Google Meet, Zoom Rooms, Pexip, Logitech, Crestron, or Poly
Familiarity with CrowdStrike or modern endpoint security platforms
Familiarity with AWS or other cloud infrastructure platforms
Knowledge of infrastructure automation or infrastructure-as-code tooling such as Terraform, Pulumi, or Ansible
Familiarity with zero-trust networking or remote access tools such as Tailscale
Background supporting environments aligned with SOC 2, ISO 27001, or similar compliance standards
Experience working in startup or high-growth technology environments
Familiarity with AI productivity tools such as Claude, ChatGPT, or Gemini

Benefits:

Pre-tax commuter benefits
Employer (HireArt) subsidized Healthcare Benefits
Flexible Spending Account for healthcare-related costs
HireArt covers all costs for short- and long-term disability and life insurance
401k package

Commitment: This is a full-time, 12-month contract position staffed via HireArt. This position will be onsite and available to candidates who are local to the Cambridge, MA area.

HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.

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Refine Your Search

Tier Engineer Support jobs

Senior IT Support Engineer

Junior Engineer - Tier 1 Helpdesk Support

Technical Support Engineer Tier I

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Tier 1 Support Engineer

Customer Support Engineer (Tier 1 / Tier 2)

Technical Customer Support Engineer, Tier 2 - West Cost (Second shift)

Support Engineer

Technical Customer Support Engineer, Tier 2

Customer Support Analyst, Tier 1

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Sr. Endpoint Support (Desktop) Engineer (remote CST timezone)

Technical Support Engineer - Tier 2 (hybrid)

Tier II Product Technical Support Engineer (remote)

Tier III Service Desk Engineer

Tier 2 Remote Operations Support (Evenings)

Support Engineer

Product Support Specialist

Field Service Engineer - Contractor (National)

Tier 2 Technical Support Engineer - NY

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