Top 3535 Tier Help Desk Jobs

Help Desk Support
Software Technology Inc —Indianapolis, IN
- Microsoft Excel
- Microsoft Outlook
- Salesforce
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NCIS Help Desk Analyst Tier 1 | Active Top Secret clearance
General Dynamics Information Technology —Quantico, VA
- $24.52 - $33.18 an hour
- Mid-level
- High school diploma or GED
- No travel
- Paid time off
- 401(k) matching
IT Help Desk Technician
Darkhorse Tech —Remote
- $40,000 - $45,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Windows
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Help Desk Specialist
Concept Plus —Remote
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Dental insurance
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Help Desk Call Center Representative
Senture —Remote
- Full-time
- Remote
- Bilingual
- Pass drug screening
- High school diploma or GED
IT Specialist (Tier 1)
Zap Solutions Europe —Remote
- $61,000 - $79,500 a year
- Remote
- Google Workspace
- High school
- Communication skills
- Disability insurance
- Dental insurance
IT Support Tier I
ACF Technologies, Inc. —Remote
- $18 - $21 an hour
- On call
- Remote
- Computer science
- Computer Science
- Bachelor of Science
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Help Desk Specialist II (Tier 2 - Advanced Support)
Titan Technologies —Ashburn, VA
- $22 an hour
- Weekends as needed
- Remote
- Microsoft Outlook
- Mid-level
- Windows
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Help Desk Staff
PingWind —Remote
- Full-time
- Remote
- 5 years
- High school diploma or GED
- Bachelor's degree
- AD&D insurance
- Paid holidays
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Help Desk Representative
SOSi —Florida
- $47,218 - $98,068 a year
- Full-time
- Remote
- Computer Science
- Mid-level
- Windows
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Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required
General Dynamics Information Technology —Washington, DC
- $30.44 - $41.18 an hour
- Monday to Friday
- English
- Office
- Windows
IT Help Desk Technician (Tier 1 / Tier 2)
DAWNE IT Solutions —Washington, DC
- $55,000 - $75,000 a year
- Full-time
- Google Workspace
- Mid-level
- AWS
- 401(k)
- Retirement plan
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Tier 1 Help Desk IT Support
Pennant Services, Inc. —Nashville, TN
- $50,000 - $65,000 a year
- Full-time
- Computer science
- Computer Science
- Bachelor of Science
- Paid holidays
- Health insurance
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Help Desk Specialist I (Tier I Agent – Internal)
Aretec Inc —Ashburn, VA
- Weekends as needed
- Hybrid work
- Windows
- High school diploma or GED
- 1 year
- Paid holidays
- Health insurance
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Tier 2 Help Desk Analyst/IT Generalist (Remote)
Govcio LLC —Remote
- $65,000 - $70,000 a year
- Full-time
- Remote
- Microsoft Excel
- Mid-level
- Analysis skills
1d
Help Desk Specialist
Everforth ECS —Remote
- Computer Science
- Mid-level
- Bachelor's degree
Help Desk Specialist - 1st Tier
Huff Powell & Bailey, LLC —Atlanta, GA
- Office
- Windows
- High school diploma or GED
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Tier 1 Help Desk Technician
Iron Bow Technologies —Herndon, VA
- $22.36 - $24.04 an hour
- Monday to Friday
- Microsoft Outlook
- Mid-level
- High school diploma or GED
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Help Desk Specialist 1
NetImpact Strategies —Washington, DC
- Full-time
- Windows
- High school diploma or GED
- 1 year
- Health insurance
- Dental insurance
Tier I Customer Support Representatives (REMOTE)
Koniag Government Services —Remote
- Full-time
- Remote
- Bilingual
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance

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Help Desk Support

Software Technology Inc -
Indianapolis, IN

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Job Details

Qualifications

Jira
Wiki systems
Customer communication
Microsoft Excel
Microsoft Outlook
Research
Confluence
Digital project management boards
Defect tracking tools
Ticketing system technical support

Full Job Description

Description:
Exhibitproficient listening abilities while engaging in daily communication with ChildWelfare and system development personnel to resolve software related issuesthrough research, analysis and solution formulation.

Purpose of Position/Summary:
Exhibit proficient listening abilities while engaging indaily communication with Child Welfare and system development personnel toresolve software related issues through research, analysis and solutionformulation. Demonstrate the capacity towrite clearly and succinctly tailoring information for diverse audiences. Maintain, organize and track documentationrelated to software systems effectively.

Provide comprehensive support for the Statewide AutomatedChild Welfare Information System (SACWIS) possessing a robust understanding ofits functionalities. Be well versed inthe data relationships within SAWCIS applications, offering precise guidance tousers for accurate data entry.

Understand and support child welfare policies, proceduresand practices to assist users in documenting federal Titel IV-FC requirements, Adoptionand Foster Care Analysis and Reporting system (AFCARS) requirements, and NationalChild Abuse and Neglect Data System (NCANDS) requirements.

Manage software security tasks, including the creation andmaintenance of user profiles, ID, and passwords while ensuring appropriatesecurity measures for system functions.

Deliver software support to both internal and externalclients via telephone, email and Microsoft Teams, addressing daily productionissues with the SACWIS environment.

Prioritize and plan work activities, analyze andtroubleshoot customer inquiries regarding software applications and communicateeffectively with both technical and non-technical stakeholders.

Adhere to the complete software development lifecycle,including documentation of business needs analysis, system analysis, functionaland technical design, development, testing and production support.

Required/Desired Skills

Skill

Required /Desired

Amount

of Experience

Associates Degree or 3 plus years or experience

Required

3

Years

Working knowledge of Microsoft Office (Outlook 365, Word and Excel);

Required

5

Years

Prior customer service experience

Required

5

Years

Knowledge of help desk ticketing systems

Required

6

Months

Ability to identify and resolve problems using research techniques

Required

0

Experience of Atlassian Jira, Confluence and Service Management tools

Required

0

Ability to communicate effectively orally and in writing

Required

0

Knowledge of Genesys phone systems

Highly desired

0

Experience of Salesforce platform

Highly desired

0

Software testing experience

Highly desired

0

Experience providing first and second tier help desk support

Highly desired

0

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Tier Help Desk jobs

Help Desk Support

NCIS Help Desk Analyst Tier 1 | Active Top Secret clearance

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Help Desk Call Center Representative

IT Specialist (Tier 1)

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Help Desk Staff

Help Desk Representative

Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required

IT Help Desk Technician (Tier 1 / Tier 2)

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Tier 2 Help Desk Analyst/IT Generalist (Remote)

Help Desk Specialist

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Help Desk Specialist 1

Tier I Customer Support Representatives (REMOTE)

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