Top 3213 Tier Help Desk Jobs

Service Desk Technician
AHU Technologies Inc —Washington, DC
- $31 - $34 an hour
- Full-time
- Hybrid work
- Mid-level
- Windows
- 3 years
- Work from home
Quick Apply
Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
- Contract
- Mid-level
- Office
- Windows
Quick Apply
1d
IT Help Desk Technician
Darkhorse Tech —Remote
- $40,000 - $45,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Windows
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Help Desk Specialist
Concept Plus —Remote
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Dental insurance
Quick Apply
Help Desk Analyst (Tier 1 Support)
DCI Resources, LLC —New York, NY
- Temporary
- Remote
- Software troubleshooting
- High school diploma or GED
- US work authorization
- Flexible schedule
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3d
Help Desk Call Center Representative
Senture —Remote
- Full-time
- Remote
- Bilingual
- Pass drug screening
- High school diploma or GED
IT Specialist (Tier 1)
Zap Solutions Europe —Remote
- $61,000 - $79,500 a year
- Remote
- Google Workspace
- High school
- Communication skills
- Disability insurance
- Dental insurance
IT Support Tier I
ACF Technologies, Inc. —Remote
- $18 - $21 an hour
- On call
- Remote
- Computer science
- Computer Science
- Bachelor of Science
Quick Apply
Help Desk Staff
PingWind —Remote
- Full-time
- Remote
- 5 years
- High school diploma or GED
- Bachelor's degree
- AD&D insurance
- Paid holidays
Quick Apply
Help Desk Specialist II (Tier 2 - Advanced Support)
Titan Technologies —Ashburn, VA
- $22 an hour
- Weekends as needed
- Remote
- Microsoft Outlook
- Mid-level
- Windows
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Help Desk Representative
SOSi —Florida
- $47,218 - $98,068 a year
- Full-time
- Remote
- Computer Science
- Mid-level
- Windows
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Help Desk Specialist
Everforth ECS —Remote
- Computer Science
- Mid-level
- Bachelor's degree
Help Desk Specialist I (Tier I Agent – Internal)
Aretec Inc —Ashburn, VA
- Weekends as needed
- Hybrid work
- Windows
- High school diploma or GED
- 1 year
- Paid holidays
- Health insurance
Quick Apply
Tier 1 Help Desk Technician
Iron Bow Technologies —Herndon, VA
- $22.36 - $24.04 an hour
- Monday to Friday
- Microsoft Outlook
- Mid-level
- High school diploma or GED
Quick Apply
Help Desk Specialist - 1st Tier
Huff Powell & Bailey, LLC —Atlanta, GA
- Office
- Windows
- High school diploma or GED
Quick Apply
Tier I Customer Support Representatives (REMOTE)
Koniag Government Services —Remote
- Full-time
- Remote
- Bilingual
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Help Desk Specialist II (Tier II – Advanced Support)
Aretec Inc —Ashburn, VA
- Weekends as needed
- Remote
- Microsoft Outlook
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
Help Desk Customer Service Technician
PingWind —Remote
- Full-time
- Research
- Mid-level
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
IT Help Desk Tier 1
Siepe —New York, NY
- $65,000 - $72,000 a year
- Full-time
- Inventory management
- Mid-level
- Office
- Health insurance
- Dental insurance
Part Time Customer Service Representative (Teleradiology Support)
Valor Network —Remote
- $20 - $25 an hour
- Part-time
- Remote
- HIPAA
- High school diploma or GED
- Communication skills
Quick Apply

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Service Desk Technician

AHU Technologies Inc -
Washington, DC

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Job Details

Full-time
$31 - $34 an hour

Benefits

Work from home

Qualifications

Mobile device support
Workflow management (operations management method)
Incident management software
iOS
Windows
Email configuration (technical support)
Productivity software support
Desktop (troubleshooting support)
Office equipment installation
Computer management
Customer support ticket management
Mobile device management
System deployment
Desktop administration
CompTIA A+
Ticketing system technical support

Full Job Description

Job Description:

Short Description: Service Desk Technician - Journeyman

Complete Description:

The Service Desk Technician - Journeyman provides technical support for customers who experience computer and software issues in the areas of standard Windows desktop applications as well as applications developed by the Client and its vendors. This position serves as the first point of contact for troubleshooting hardware and software problems.

Duties & Responsibilities:

Respond to service requests and service incidents reported by Client staff via phone, email, or web portal. Ensure information is accurately entered into the ticketing system and that all assigned tickets are tracked and managed to resolution within defined service level agreements.

Ability to provide tier 1 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory.

Ability to provide tier 1 support for iOS-based mobile devices, including common mobile-based applications such as email, Microsoft365, and authentication applications.

Configure and deploy PCs, laptops, printers, mobile phones, tablets, and other desktop IT assets.

Interact with network team and application development teams to restore services and/or identify and correct issues.

Simulate or re-create user problems to resolve incidents.

Recommend system modifications to reduce user problems and service incidents.

Qualifications

Required Experience: At least three (3) years of experience in the following:

Providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management;

Providing help desk support for iOS devices, iOS-based applications, and iCloud account management;

Configuring, imaging, and deploying Windows based laptops, printers, and desktop assets;

Workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix.

CompTIA A+ certified

Preferred Experience: At least three (3) years of experience in the following:

Endpoint protection and management tools such as Cisco AMP, Absolute, or HP SureClick;

IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix.

Skills:

Providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management; Required 3 Years

Providing help desk support for iOS devices, iOS-based applications, and iCloud account management. Required 3 Years

Configuring, imaging, and deploying Windows based laptops, printers, and desktop assets. Required 3 Years

Workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix. Required 3 Years

CompTIA A+ certified. Required

Endpoint protection and management tools such as Cisco AMP, Absolute, or HP SureClick. Highly desired 3 Years

IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix. Highly desired 3 Years

Flexible work from home options available.

Quick Apply

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Help Desk Specialist - 1st Tier

Tier I Customer Support Representatives (REMOTE)

Help Desk Specialist II (Tier II – Advanced Support)

Help Desk Customer Service Technician

IT Help Desk Tier 1

Part Time Customer Service Representative (Teleradiology Support)

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