Top 3492 Tier Help Desk Jobs

Help Desk Specialist
Concept Plus —Remote
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Dental insurance
Quick Apply
Tier I Customer Service Representative (Remote - PST Time Zone Only)
aventiv —California
- $16.54 - $18.85 an hour
- Remote
- Microsoft Excel
- High school diploma or GED
- 1 year
- Disability insurance
- Health insurance
Quick Apply
IT Specialist (Tier 1)
Zap Solutions Europe —Remote
- $61,000 - $79,500 a year
- Remote
- Google Workspace
- High school
- Communication skills
- Disability insurance
- Dental insurance
Help Desk Call Center Representative
Senture —Remote
- Full-time
- Remote
- Bilingual
- Pass drug screening
- High school diploma or GED
Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required
General Dynamics Information Technology —Washington, DC
- $26.44 - $35.78 an hour
- Monday to Friday
- Computer literacy
- English
- Office
Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required
General Dynamics Information Technology —Washington, DC
- $30.44 - $41.18 an hour
- Monday to Friday
- English
- Office
- Windows
IT Help Desk Technician
Darkhorse Tech —Remote
- $40,000 - $45,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Windows
Quick Apply
Help Desk Technical Support - Shift Wednesday - Sunday, 3:00pm -11:30pm- US Citizenship required
General Dynamics Information Technology —Washington, DC
- $25.63 - $28.75 an hour
- Mid-level
- Office
- In-person
- Paid holidays
- 401(k) matching
10d
Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required
General Dynamics Information Technology —Washington, DC
- $35.04 - $47.40 an hour
- Monday to Friday
- English
- Mid-level
- Office
Part Time Customer Service Representative (Teleradiology Support)
Valor Network —Remote
- $20 - $25 an hour
- Part-time
- Remote
- HIPAA
- High school diploma or GED
- Communication skills
Quick Apply
Help Desk Specialist
Everforth ECS —Remote
- Computer Science
- Mid-level
- Bachelor's degree
Registered Dental Hygienist
Evergreen Cosmetic & Family Dentistry —Spokane Valley, WA
- $48 - $55 an hour
- Part-time
- Dental office
- Vital signs
- Medical office experience
- Health insurance
- Dental insurance
Quick Apply
Commercial Licensed Plumber, Journeyman or Master
Hassig Companies, Inc. —Warren, MI
- $40 - $60 an hour
- Overtime
- Construction site
- Mid-level
- Driver's License
- Fuel card
- Paid holidays
Quick Apply
1d
Commercial Licensed Plumber, Journeyman or Master
Hassig Companies, Inc. —Sterling Heights, MI
- $40 - $60 an hour
- Overtime
- Construction site
- Mid-level
- Driver's License
- Fuel card
- Paid holidays
Quick Apply
1d
Commercial Licensed Plumber, Journeyman or Master
Hassig Companies, Inc. —Auburn Hills, MI
- $40 - $60 an hour
- Overtime
- Construction site
- Mid-level
- Driver's License
- Fuel card
- Paid holidays
Quick Apply
1d
Commercial Licensed Plumber, Journeyman or Master
Hassig Companies, Inc. —Romeo, MI
- $40 - $60 an hour
- Overtime
- Construction site
- Mid-level
- Driver's License
- Fuel card
- Paid holidays
Quick Apply
1d
Enterprise Imaging Analyst III (Senior), Information Technology, Full-Time, Days, PACS/CPACS experience, hybrid
MarinHealth Medical Center —San Rafael, CA
- $54.32 - $81.48 an hour
- 8 hour shift
- 6 years
- Hospital
- Research
Quick Apply
Telecom Administrator & IT Support Specialist
National Employee Benefits Administrators, Inc. (NEBA) —Pembroke Pines, FL
- Full-time
- Spanish
- System design
- English
- Health insurance
- Dental insurance
Quick Apply
11d
IT Help Desk Associate
Mitchell Companies —Gulfport, MS
- $49,400 a year
- Weekends as needed
- Computer literacy
- Mid-level
- Office
Quick Apply
Senior Linux Administrator (TS/SCI)
Leidos —Hampton, VA
- $92,300 - $166,850 a year
- Full-time
- System design
- Research
- 8 years

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Help Desk Specialist

Concept Plus -
Remote

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Job Details

Full-time

Benefits

Paid holidays
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
Life insurance

Qualifications

Customer communication
Computer literacy

Full Job Description

About Concept Plus

Concept Plus is a mission-focused technology solutions provider that transforms IT concepts into impactful solutions for federal agencies. Headquartered in Fairfax, VA, we bring the agility, responsiveness, and customer intimacy of a small business combined with the quality and infrastructure of a larger firm.

Recognized as an award-winning Oracle partner, we have delivered innovative solutions across Defense, Intelligence, Civilian, Health IT, and Tribal sectors. Our highly certified experts build systems that drive efficiency, accelerate modernization, and ensure mission outcomes with certainty.

We offer competitive pay, comprehensive health, dental, and vision insurance, paid life insurance, paid time off, 11 paid holidays, performance bonuses, tuition reimbursement, unlimited training, and the opportunity to thrive in a collaborative, flexible, and innovative environment.

For more information, visit www.conceptplus.com.

About the role

The Help Desk Specialist delivers Tier‑1 support for the Warfighting Acquisition University's online learning ecosystem. This position assists a large user community by providing guidance on system navigation, resolving technical challenges, and supporting account and course‑related needs across the WarU Learning Management System and its connected tools

What you'll do

Deliver responsive, high‑quality customer assistance in a fast‑paced setting that supports a broad population of learners, instructors, and staff
Handle incoming calls, emails, and help‑desk tickets from users seeking support
Follow up on outstanding issues to ensure timely and complete resolution
Enter accurate details of all interactions into a web‑based ticketing and tracking platform
Assist with account access issues, system navigation, course enrollment management, login problems, and general troubleshooting within WarU’s virtual training environment
Communicate with professionalism and empathy to de‑escalate difficult situations and guide users toward solutions
Organize workload effectively to meet established service and performance benchmarks

Qualifications

Strong written and verbal communication ability
Solid computer proficiency and comfort navigating technical issues
Experience in help‑desk, customer service, call center, or similar support environments; email support experience is beneficia
Familiarity with Microsoft Office tools, especially Outlook, Word, and Excel
Associate degree or higher
Prior customer service experience (minimum one year) is desirable
Familiarity with service management tools such as ServiceNow
Must meet eligibility requirements to obtain a Public Trust clearance

Concept Plus is an Equal Opportunity Employer. As such, we will give your application full consideration without regard to your race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by federal, state, or local law.

Quick Apply

Refine Your Search

Tier Help Desk jobs

Help Desk Specialist

Tier I Customer Service Representative (Remote - PST Time Zone Only)

IT Specialist (Tier 1)

Help Desk Call Center Representative

Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required

Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required

IT Help Desk Technician

Help Desk Technical Support - Shift Wednesday - Sunday, 3:00pm -11:30pm- US Citizenship required

Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required

Part Time Customer Service Representative (Teleradiology Support)

Help Desk Specialist

Registered Dental Hygienist

Commercial Licensed Plumber, Journeyman or Master

Commercial Licensed Plumber, Journeyman or Master

Commercial Licensed Plumber, Journeyman or Master

Commercial Licensed Plumber, Journeyman or Master

Enterprise Imaging Analyst III (Senior), Information Technology, Full-Time, Days, PACS/CPACS experience, hybrid

Telecom Administrator & IT Support Specialist

IT Help Desk Associate

Senior Linux Administrator (TS/SCI)

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