Top 2471 Tier Help Desk Jobs

IT Help Desk Associate
Mitchell Companies —Gulfport, MS
- $49,400 a year
- Weekends as needed
- Computer literacy
- Mid-level
- Office
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Help Desk Technician Tier 2
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- $55,000 - $65,000 a year
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Level 2 Help Desk Support
Synerfac Technical Staffing —Beachwood, OH
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- Windows
- 3 years
- Senior level
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9d
NCIS Help Desk Analyst Tier 1 | Active Top Secret clearance
General Dynamics Information Technology —Quantico, VA
- $24.52 - $33.18 an hour
- Mid-level
- High school diploma or GED
- No travel
- Paid time off
- 401(k) matching
Help Desk Specialist
Concept Plus —Remote
- Full-time
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- Microsoft Excel
- Microsoft Outlook
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Help Desk Specialist
Everforth ECS —Remote
- Computer Science
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Help Desk Staff
PingWind —Remote
- Full-time
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- 5 years
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- Bachelor's degree
- AD&D insurance
- Paid holidays
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Help Desk Call Center Representative
Senture —Remote
- Full-time
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- Bilingual
- Pass drug screening
- High school diploma or GED
Help Desk Customer Service Technician
PingWind —Remote
- Full-time
- Research
- Mid-level
- High school diploma or GED
- AD&D insurance
- Paid holidays
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Customer Support (Tier I) Representative
TeamBuilder —Remote
- Full-time
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- Communication skills
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- Health insurance
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5d
Technical and Customer Experience Advisor - Work From Home - US
Transcom —Remote
- From $17.31 an hour
- Overtime
- Remote
- 18 years or older
- English
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Help Desk/ Windows Support
Prominent Edge LLC —Gaithersburg, MD
- $50,000 - $53,000 a year
- Computer science
- Mid-level
- 1 year
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IT Service Representative (IT Help Desk)
Athena Information Technology —Atlanta, GA
- From $22.50 an hour
- Full-time
- Microsoft Office
- High school diploma or GED
- 1 year
- Health insurance
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Tier I Customer Support Representatives (REMOTE)
Koniag Government Services —Remote
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- Bilingual
- Computer literacy
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Help Desk Representative Tier 1- Temporary Part-time
Blackwood Campus —Blackwood, NJ
- $18 an hour
- Temporary
- Experience equivalent to degree accepted
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Help Desk Analyst (Tier 1 Support)
DCI Resources, LLC —New York, NY
- Temporary
- Remote
- Software troubleshooting
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- US work authorization
- Flexible schedule
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2d
Help Desk Specialist – Tier 2 - Managed Service Provider Support
Summit Technologies, Inc —Alexandria, VA
- Mid-level
- 3 years
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Help Desk Representative - SOUTHCOM EDA
Celestar Corporation —Remote
- Full-time
- Computer Science
- Mid-level
- Windows
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Help Desk Technical Support - Shift Wednesday - Sunday, 3:00pm -11:30pm- US Citizenship required
General Dynamics Information Technology —Washington, DC
- $25.63 - $28.75 an hour
- Mid-level
- Office
- In-person
- Paid holidays
- 401(k) matching
7d
Help Desk Specialist I (Tier I Agent – Internal)
Aretec Inc —Ashburn, VA
- Weekends as needed
- Hybrid work
- Windows
- High school diploma or GED
- 1 year
- Paid holidays
- Health insurance
Quick Apply

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IT Help Desk Associate

Mitchell Companies -
Gulfport, MS

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Job Details

Full-time
$49,400 a year

Qualifications

Computer operation
IT user and group management
Equipment troubleshooting
Internal employee customer service
Productivity software support
Desktop applications
Productivity software
Identity and access management (IAM) solutions
Associate's degree
IT department experience

Full Job Description

Position: IT Help Desk Associate

Reports to: Systems Engineer

Location: Gulfport, MS

Position Summary

The IT Help Desk Specialist is responsible for providing day-to-day technical support to employees across the organization. This role serves as the first point of contact for Tier 1 IT issues, including troubleshooting hardware, software, and access-related requests.

This position focuses on timely resolution of common technical issues, clear communication with end users, and proper escalation of more complex problems to the IT Manager or external partners.

Key Responsibilities

Serve as the primary point of contact for Tier 1 IT support requests (in-person, phone, and ticketing system)
Troubleshoot and resolve common issues related to:
Workstations, laptops, and mobile devices
Password resets and account access
Email, printers, and basic network connectivity
Standard business applications (e.g., Microsoft Office, ADP access, etc.)
Log, track, and update all support requests in the ticketing system
Ensure timely response and resolution in line with service expectations
Escalate unresolved or complex issues to the Technology Manager or appropriate vendor
Set up and configure new hire equipment (computers, accounts, system access)
Support onboarding and offboarding processes (account creation, access removal, equipment handling)
Maintain and organize IT equipment inventory
Assist with basic system updates, patches, and routine maintenance tasks
Provide clear, user-friendly guidance to employees with varying levels of technical experience
Follow established IT policies, security protocols, and documentation standards
Other duties as assigned

Qualifications

Required:

1–3 years of experience in an IT support or help desk role
Associates degree with technical focus
Basic knowledge of:
- Windows operating systems
- Microsoft 365 / Office applications
- Active Directory (user account management, password resets)
Strong troubleshooting and problem-solving skills
Ability to communicate technical information in simple, clear terms
Organized and able to manage multiple requests at once
Customer-service mindset and ability to work with colleagues at all levels

Preferred:

Experience with ticketing systems, such as Spiceworks
Familiarity with basic networking concepts (Wi-Fi, VPN, connectivity issues)
Experience supporting hourly or field-based workforces

Work Environment:

This position operates in a professional office environment combined with beverage distribution warehouse. This is a full-time position, standard working hours are Monday through Friday. Occasional evening or weekend work may be required. Minimal travel (less than 10%).

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.
Ability to lift and move up to 10 lbs. of equipment.

Additional Information:

This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to assign or reassign other related duties and responsibilities as needed to meet organizational needs.

Equal Employment Opportunity Statement:

Mitchell Companies is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.

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