Top 8354 Tier Tech Support Jobs

Tier 1 IT Support Technician — Wilmington, NC (Onsite)
Atlantic Computer Services —Wilmington, NC
- $21.63 - $25.00 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
IT Specialist (Tier 1)
Zap Solutions Europe —Remote
- $61,000 - $79,500 a year
- Remote
- Google Workspace
- High school
- Communication skills
- Disability insurance
- Dental insurance
14d
Tier 1 Support Specialist - US Remote
PerfectServe —Remote
- $19 an hour
- Weekends as needed
- Remote
- English
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
Quick Apply
3d
IT Mart Tech Support
General Dynamics Information Technology —Washington, DC
- $30.44 - $41.18 an hour
- Hybrid work
- Computer literacy
- Mid-level
- Experience equivalent to degree accepted
- Paid time off
- 401(k) matching
7d
Digital Tech Support Analyst
Caterpillar —Chicago, IL
- $99,840 - $133,810 a year
- Full-time
- Computer Science
- Pass drug screening
- Research
- Health savings account
- Paid holidays
10d
Customer Service Representative - Tier I Tech Support
ViewSonic Corporation —Chino, CA
- Full-time
- Spanish
- Computer Science
- High school diploma or GED
- Health insurance
- Dental insurance
Surgical Technologist
University of Missouri Health Care —Columbia, MO
- $27.21 - $42.99 an hour
- Weekends as needed
- Surgery
- Mid-level
- High school diploma or GED
- Paid holidays
- Loan repayment program
Tacoma, WA - Speech-Language Pathologist
Thrive Therapies Group —Tacoma, WA
- $97,000 - $105,000 a year
- Full-time
- School experience
- Spanish
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Chattanooga - Speech Language Pathologist (SLP) - $6k Signing Bonus!
Thrive Therapies Group —Chattanooga, TN
- $43 - $53 an hour
- Full-time
- School experience
- Spanish
- Mid-level
- Continuing education credits
- Health savings account
Quick Apply
HVAC Lead Installer/ Service Tech
Apex Clean Air —Boise, ID
- $70,000 - $170,000 a year
- Full-time
- Customer service
- 5 years
- Residential
- Fuel card
- Relocation assistance
Quick Apply
3d
Residential Service Plumber - *Commission*
Hunt's Services —Tacoma, WA
- $100,000 - $200,000 a year
- Full-time
- Clean driving record
- Mid-level
- Residential
- Paid holidays
- Relocation assistance
Quick Apply
Comfort Advisor
Trustal Recruiting —Sandpoint, ID
- From $40,000 a year
- Overtime
- Hybrid work
- Clean driving record
- Heavy lifting
- Office
- Paid time off
Quick Apply
1d
CDL A Company Truck Driver Home Weekends
DRT Logistics, LLC —Elizabethville, PA
- $0.66 - $0.73 per mile
- Call employer
- Dedicated
- Clean driving record
- Hazmat Endorsement
- Paid holidays
- Health insurance
Quick Apply
8d
CDL A Company Truck Driver Home Weekends
DRT Logistics, LLC —Allentown, PA
- $0.66 - $0.73 per mile
- Call employer
- Dedicated
- Clean driving record
- Hazmat Endorsement
- Paid holidays
- Health insurance
Quick Apply
8d
Biomedical Equipment Technician
United Health Services —Johnson City, NY
- $25.27 - $50.45 an hour
- Rotating shift
- Hospital
- Bachelor of Science
- Mid-level
- 403(b) matching
- Health insurance
Bus Diesel Mechanic Technician
Lux Bus America —San Jose, CA
- $35 - $51 an hour
- Overtime
- Background check
- Mechanic experience
- No background check
- Paid training
- Health savings account
Quick Apply
PLC Programmer
Advanced Solutions & Controls LLC —Miamisburg, OH
- $75,000 - $105,000 a year
- Full-time
- Hybrid work
- System design
- Mid-level
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Mobile Diesel Road Service Technician — Family-Owned Shop (Up to $3K/Week / Fully-Stocked Truck)
Confidential —Davenport, IA
- Up to $3,000 a week
- Email
- ASE Certification
- Mid-level
- Driver's License
- Paid training
- Paid holidays
Quick Apply
Bremerton, WA - Speech-Language Pathologist - $6k Sign-on Bonus!
Thrive Therapies Group —Bremerton, WA
- $66 - $80 an hour
- Full-time
- School experience
- Spanish
- Master's degree
Quick Apply
1d
Electrician - Service Sales - * Commission*
Hunt's Services —Fife, WA
- $75,000 - $150,000 a year
- Full-time
- Background check
- Clean driving record
- Mid-level
- Paid holidays
- Health insurance
Quick Apply

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Tier 1 IT Support Technician — Wilmington, NC (Onsite)

Atlantic Computer Services
Wilmington, NC

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Job Details

Full-time
$21.63 - $25.00 an hour

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

Microsoft Outlook
Field service
In-person customer service
Direct client contact
Windows
Printer (troubleshooting support)
DHCP
Computer hardware
Desktop (troubleshooting support)
Computer networking
DNS
Networking equipment (troubleshooting support)
Microsoft Teams
SharePoint
IT
IP networking
Network cable
Desktop administration

Full Job Description

About ACS

We're a boutique managed IT firm in Wilmington that works with small and mid-size businesses across southeastern NC. Our team is small on purpose — clients work directly with the engineers who handle their tickets, not a call center. We've been doing this since 2006, and our reputation is built on two things: we fix issues the right way the first time, and we communicate clearly while we do it.

This is not a chair-warming help desk job. You'll talk to real clients, own the resolution, and have direct access to senior engineers and ownership when you need help.

What you'll do day to day

Take inbound support requests from end users by phone, email, and ticket
Resolve common issues on the spot: password resets, MFA help, account lockouts, printer issues, Outlook problems, basic networking, software installs and updates
Triage and escalate bigger issues with clean, complete notes so the next tech doesn't have to start over
Document client environments, changes, and resolutions in our PSA (Datto Autotask)
Visit client sites in the Wilmington area for hands-on work — desktop deployments, hardware swaps, onboarding new users
Follow up with clients to confirm fixes held and they're satisfied with the work
Stay on top of patching, monitoring alerts, and routine maintenance from our RMM (Datto RMM)

What we need

Required:

3-5 years of hands-on IT experience supporting end users (helpdesk, internal IT, or MSP)
Strong communication skills — you can explain a technical issue to a non-technical person without being condescending or vague
Customer service mindset — you treat every ticket like the client is the only client
Solid working knowledge of Windows 10/11, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), Active Directory or Entra ID, basic networking (DHCP, DNS, VPN)
Comfortable with both remote support tools and physical hands-on work (cables, switches, racks)
Reliable transportation and ability to work onsite at our Wilmington office and at client sites in the area
Local to Wilmington, NC — this role is not remote and does not offer relocation

Nice to have:

Experience at a managed service provider (MSP)
Familiarity with Datto Autotask, Datto RMM, SentinelOne, Huntress, or Proofpoint
CompTIA A+, Network+, or Microsoft 365 certifications
Exposure to small-business networking gear (UniFi, SonicWall, Meraki)
Backup and disaster recovery experience (Axcient, Datto)

Why work here

Small team, real ownership. Your name goes on the ticket. You see issues through. No bouncing clients between five techs.
Direct access to senior engineers and the owner. When you're stuck or want to grow, the help is one office away — not three layers up an org chart.
We invest in the right tools. SentinelOne, Huntress, Proofpoint, Axcient, Datto. You won't be fighting bad tooling.
Clients we actually like. We pick clients who value the relationship. The work is steady, the people are reasonable.
Room to grow. L1 today, L2 in 12-18 months for the right person. We promote from within.
Benefits: Health insurance, paid time off, paid holidays, 401(k), ongoing training and certification support.

How to apply

Apply through Indeed or send your resume and a short note about why this role interests you to [email protected]. Tell us about a time you handled a frustrated client well — that's the kind of detail that gets our attention.

Atlantic Computer Services is an equal opportunity employer.

Pay: $21.63 - $25.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Application Question(s):

Do you have reliable transportation and a valid drivers license?
Briefly describe a time you handled a frustrated client well. What was the situation, what did you do, and how did it end?

Experience:

End User IT Support: 3 years (Required)

Location:

Wilmington, NC 28403 (Required)

Work Location: In person

Quick Apply

Refine Your Search

Tier Tech Support jobs

Tier 1 IT Support Technician — Wilmington, NC (Onsite)

IT Specialist (Tier 1)

Tier 1 Support Specialist - US Remote

IT Mart Tech Support

Digital Tech Support Analyst

Customer Service Representative - Tier I Tech Support

Surgical Technologist

Tacoma, WA - Speech-Language Pathologist

Chattanooga - Speech Language Pathologist (SLP) - $6k Signing Bonus!

HVAC Lead Installer/ Service Tech

Residential Service Plumber - Commission

Comfort Advisor

CDL A Company Truck Driver Home Weekends

CDL A Company Truck Driver Home Weekends

Biomedical Equipment Technician

Bus Diesel Mechanic Technician

PLC Programmer

Mobile Diesel Road Service Technician — Family-Owned Shop (Up to $3K/Week / Fully-Stocked Truck)

Bremerton, WA - Speech-Language Pathologist - $6k Sign-on Bonus!

Electrician - Service Sales - * Commission*

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