Top 20814 Tier Technical Support Jobs

Technical Service Desk Analyst - PT (Remote)
Unity —Las Cruces, NM
- Part-time
- Remote
- Communication skills
- Entry level
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Tier 1 Technical Support Representative (REMOTE WISCONSIN)
Aureon —La Crosse, WI
- Remote
- Computer literacy
- Basic math
- Research
- Health insurance
- 401(k)
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Tier 1 Technical Support Representative (REMOTE IOWA)
Aureon —West Des Moines, IA
- Remote
- Computer literacy
- Basic math
- Research
- Health insurance
- 401(k)
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Director, Mechanical & Electrical Engineering (Mechatronics)
Swisslog Healthcare —Colorado
- $135,000 - $170,000 a year
- 5 years
- Bachelor of Science
- Maintenance
- Health insurance
- Dental insurance
Surgical Technologist
University of Missouri Health Care —Columbia, MO
- $27.21 - $42.99 an hour
- Weekends as needed
- Surgery
- Mid-level
- High school diploma or GED
- Paid holidays
- Loan repayment program
Space Subject Matter Expert (Curriculum) — Remote / 1099 — Contingent
Octagon Compliance Group, Inc —Huntsville, AL
- $90 - $120 an hour
- Contract
- Writing skills
- Research
- Master's degree
- Flexible schedule
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4d
Data & IT Manager
Albany Damien Center —Albany, NY
- $70,000 - $75,000 a year
- Email
- Background check
- Computer Science
- Mid-level
- Health savings account
- Health insurance
Quick Apply
14d
IT Expert - Power Control Systems
Oxychem —Houston, TX
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
Diesel Technician
Malloy Chevrolet of Charlottesville —Charlottesville, VA
- $40 - $60 an hour
- Full-time
- Background check
- Clean driving record
- Dealership
- Paid holidays
- Health insurance
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TIER 2 HELPDESK TECHNICIAN
Techlocity —Indianapolis, IN
- $27.25 - $30.00 an hour
- Full-time
- Mid-level
- 3 years
- AWS
- Paid holidays
- Health insurance
Quick Apply
SOF Enterprise Analyst (SEA)
Streamline Defense —Tampa, FL
- $110,000 a year
- Full-time
- Background check
- Research
- Mid-level
- Health savings account
- Health insurance
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Experienced Auditor
McSoley McCoy & Co. —South Burlington, VT
- $70,000 - $100,000 a year
- Full-time
- Hybrid work
- CPA
- Mid-level
- Office
- Wellness program
- Paid holidays
Quick Apply
MRI Technologist
Allina Health System —Buffalo, MN
- $40.08 - $54.93 an hour
- 8 hour shift
- Hospital
- BLS Certification
- No experience needed
- Disability insurance
- Health insurance
MHPCC QUALITY ASSURANCE/CONFIGURATION MANAGER – ID# 226388
Research Corporation of the University of Hawaii —Kīhei, HI
- $8,750 - $10,800 a week
- Full-time
- Mid-level
- Bachelor's degree
- Scripting
14d
Registered Veterinary Technician (RVT) - West LA
Modern Animal —Los Angeles, CA
- $30 - $34 an hour
- Mid-level
- Communication skills
- Paid parental leave
- Health insurance
Quick Apply
Maintenance Mechanic - II
BPG-USA —Fairfield, PA
- From $25 an hour
- Full-time
- Mechanic experience
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
11d
SNIF Field Service Technician
Pyrotek —Aurora, OH
- Extended hours
- Mid-level
- Driver's License
- Travel
Quick Apply
Network Engineer Manager
Logix Fiber Networks —Dallas, TX
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Tier 3 Engineer
Proven Business Systems LLC —Schaumburg, IL
- $75,000 - $100,000 a year
- Full-time
- Computer science
- 7 years
- Azure
- Paid parental leave
- Health savings account
IT SYSTEM & NETWORK ADMINISTRATOR
COLUSA CASINO RESORT —Colusa, CA
- $36 an hour
- Extended hours
- Research
- Mid-level
- Ability to lift 50 pounds

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Technical Service Desk Analyst - PT (Remote)

Unity -
Las Cruces, NM

Quick Apply

Job Details

Part-time

Qualifications

Communication skills
Entry level

Full Job Description

Job Title: Part Time, IT Service Desk Analyst, Tier 1

FLSA Status: Non - Exempt

Reports to: Service Desk Manager/Supervisor

Healthcare has surpassed manufacturing and retail to become the largest and most rapidly growing source of jobs in the US. Additionally, the practice of medicine has become more tech focused than ever before. At UnityBPO, we directly impact how healthcare workers do their jobs by helping them navigate this new technical landscape. If you love technology and the chance to be involved in the business of healthcare - you can be at the forefront of these changes and make a difference by joining our team.

WHO WE ARE

UnityBPO is a premier Health IT company providing business process and technology services in two healthcare markets: acute and post-acute. We are the Lifeline for clinicians and patients across the country. Unity creates value for healthcare entities by reducing costs while dramatically improving provider and patient satisfaction with technology. Our clinical/technical services are unparalleled in the industry providing healthcare with a remote support model that drives efficiency as well as reduces turnover. We also provide a turnkey model that can optimally manage your total technology enterprise. We have an experienced, highly qualified team of hard-working people in all areas of the company. We TRANSFORM healthcare delivery by creating a better LIFE, every day.

SERVICE DESK ANALYST I POSITION SUMMARY

Our Service Desk Analyst are the first line of resolution for our clients. Whether it be communication via phone, email or chat, our Analysts provide timely support to both our internal and external customers

Roles, Responsibilities and Expectations

Assist multiple clients across different ticketing systems.
Quickly and efficiently identify the customer’s specific information.
Resolve technical P.C. software and hardware problems by utilizing logical problem-solving skills and referencing documented processes and procedures. (Microsoft Office, Win7, VPN, Active Directory, customer specific software applications, laptops, desktops, printers, VOIP telephony etc.).
Effectively escalate unresolved tickets to the appropriate team to ensure that the customer issue gets resolved.
Using the client-based requirements within the ITIL framework, correctly assign Urgency and Impact to tickets.
Provide End-User Electronic Health Record (EHR) usability assistance to clinicians including, but not limited to doctors, nurses, and therapists.
Create an exceptional customer service experience by bringing your polished communications, patience, and empathy for the customer calling.
Capacity to work independently and effectively while maintaining good team interactions.
Partner with team members to ensure that the phones are covered during breaks, lunch, etc.
Flexibility in scheduling to meet the needs of the business

Requirements and Preferences

High School diploma or G.E.D. equivalent/and or experience.
Previous experience in a Customer Service Environment
Working knowledge of PC operations
Excellent verbal and written communication skills.
Able to multi-task using multiple systems simultaneously
Ability to excel at problem solving – if you like logic puzzles, this is the job for you!
Will need to receive feedback and apply it in real-time
Ability to adapt to an ever-changing environment

Experience with the Following Strongly Desired

CompTIA A+ Certification preferred
Knowledge of medical-based terms and phrases
Electronic Health Record – EHR experience – working within the EHR a plus

DAYS & EVENING POSITIONS AVAILABLE

Part Time Employees can work between 20-29 hours per week. It is possible the needs of the business may require certain days of the week, or specific time frames within each day. However, the hiring team will discuss the current hours of the applicants’ availability during the interview process.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification/job function.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.

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Refine Your Search

Tier Technical Support jobs

Technical Service Desk Analyst - PT (Remote)

Tier 1 Technical Support Representative (REMOTE WISCONSIN)

Tier 1 Technical Support Representative (REMOTE IOWA)

Director, Mechanical & Electrical Engineering (Mechatronics)

Surgical Technologist

Space Subject Matter Expert (Curriculum) — Remote / 1099 — Contingent

Data & IT Manager

IT Expert - Power Control Systems

Diesel Technician

TIER 2 HELPDESK TECHNICIAN

SOF Enterprise Analyst (SEA)

Experienced Auditor

MRI Technologist

MHPCC QUALITY ASSURANCE/CONFIGURATION MANAGER – ID# 226388

Registered Veterinary Technician (RVT) - West LA

Maintenance Mechanic - II

SNIF Field Service Technician

Network Engineer Manager

Tier 3 Engineer

IT SYSTEM & NETWORK ADMINISTRATOR

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