Top 141 Titlemax Jobs

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- Microsoft Excel
- Microsoft Outlook
- Mid-level
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Customer Service Specialist - Financial Aid
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Collections Representative

Rose International -
Tempe, AZ

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Job Details

Temp-to-hire
$19 an hour

Qualifications

Microsoft Excel
Microsoft Outlook
Loan collections
High school diploma or GED
Phone call management
Collections account management

Full Job Description

Date Posted: 06/15/2026

Hiring Organization: Rose International

Position Number: 502796

Industry: Financial Services

Job Title: Collections Representative

Job Location: Tempe, AZ, USA, 85281

Work Model: Hybrid

Work Model Details: Hybrid depending on performance

Shift: Monday-Thursday 8AM-9PM (8-hour shift assigned) Friday 8AM-5PM Two Saturdays per Month 8AM-2PM Possible Sunday assigned 12PM-6PM

Employment Type: Temp to Hire

FT/PT: Full-Time

Estimated Duration (In months): 13

Min Hourly Rate($): 19.00

Max Hourly Rate($): 19.00

Must Have Skills/Attributes: Call Center, Collections

Experience Desired: Call Center Collections (2 yrs)

Required Minimum Education: High School Diploma or equivalent

**C2C is not available**

Job Description

***Only qualified Collections Representative candidates located near the Tempe, AZ area to be considered due to the position requiring an onsite presence***

Our client is seeking a qualified Collections Representative to collect delinquent accounts in a timely, orderly, and professional manner while following all standardized collections procedures. The Collections Representative will make the supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-off.

Required Education:

High school diploma or equivalent

Qualified Candidate MUST have:

Stable work history
2+ years of recent collections experience in a call center

Required Skills and Competencies:

Call Center experience
2+ years of collections experience- Excluding medical collections
Good verbal and written communication skills
Good decision-making and problem-solving skills
Good time management/organizational skills
Ability to utilize Microsoft applications, including Outlook, Word, Excel, Access, and PowerPoint
Ability to work in a team environment
Ability to work flexible schedule, including overtime as needed

Collections Representative Essential Duties and Responsibilities:

Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept
Place or receive calls in priority order as established by management
Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay
Navigate and interpret various screens and relay information to clients accurately and professionally
Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, “scratch pad” entries, etc. in the collection system
Communicate collection efforts to branch lenders on assigned accounts in accordance with established standards, if applicable
Order updated credit bureau report or initiate skip tracing process in accordance with established standards
Initiate extensions on accounts based upon written policy guidelines
Communicate regularly with collections supervisor on status of problem accounts in accordance with established standards
Ensure that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection procedures
Ensure that appropriate letters are sent to debtors
Process customers’ payments through electronic draft, if applicable
Process account maintenance transactions according to established guidelines

#TRA1

**Only those lawfully authorized to work in the designated country associated with the position will be considered.**

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

About Rose

Founded in 1993
Office Locations Across the U.S.
150+ Clients: Corporations and Government Agencies
Employee Oriented Company
Challenging Assignments Across the U.S.
Continuous Professional Development

Work Location: Hybrid remote in Tempe, AZ 85281

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