Top 1519 Trading Services Analyst Jobs

Complaint Analyst
Bakkt —Remote
- Full-time
- Remote
- Background check
- Pass drug screening
- Analysis skills
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FP&A Manager - Data Analytics
Duluth Trading Company —Mount Horeb, WI
- $113,000 - $145,000 a year
- Full-time
- Office
- Finance
- SQL
- Health savings account
- AD&D insurance
Associate Analyst
Gottfried & Somberg Wealth Management, LLC —Glastonbury, CT
- $65,000 - $80,000 a year
- Full-time
- Background check
- Research
- Office
- Health savings account
- Paid holidays
Quick Apply
Financial Services Tech Consulting Manager - WAM - Aladdin
EY —New York, NY
- $128,400 - $267,400 a year
- Computer Science
- Research
- 3 years
- Paid holidays
- Health insurance
Wealth Management Operations Analyst (Hybrid)
NFP Corp —Denver, CO
- $60,000 - $75,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- Bachelor's degree
- Health savings account
- Paid holidays
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Financial Services Tech Consulting Manager - WAM - Aladdin
EY —New York, NY
- $128,400 - $267,400 a year
- Computer Science
- Research
- 3 years
- Paid holidays
- Health insurance
EDI - Integration Specialist
Harbor Wholesale —Seattle, WA
- $70,000 - $105,000 a year
- Full-time
- Computer Science
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Cost Engineering & Sourcing Strategy Analyst - Onsite
Ace Hardware Corporation —Oak Brook, IL
- $88,400 - $110,700 a year
- Full-time
- Merchandising
- Mid-level
- Office
- Paid holidays
- Disability insurance
7d
Execution Services Analyst
Phillip Capital Inc. —Chicago, IL
- $95,000 - $115,000 a year
- Email
- Hybrid work
- Background check
- Computer Science
- 5 years
- Free parking
- Paid parental leave
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Manager, Finance
Seminole Hard Rock Support Services —Davie, FL
- Full-time
- Microsoft Outlook
- Writing skills
- Office
Quick Apply
Finance - Asset & Wealth Management Operations Charitable Services Group Analyst
Northpointe Staffing —Cohoes, NY
- From $25 an hour
- Temporary
- Bachelor of Science
- Mid-level
- Office
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Field Service Representative Analyst (Lejune)
Belcan —Camp Lejeune, NC
- $110,000 - $120,000 a year
- Computer science
- Azure
- Oracle
- Paid holidays
- Health insurance
Field Service Representative Analyst (Shaw AFB)
Belcan —Sumter, SC
- $110,000 - $120,000 a year
- Computer science
- Azure
- Oracle
- Paid holidays
- Health insurance
Principal Front Office Engineer, Investment Innovation, Integration & Trading
Liberty Mutual —Boston, MA
- $128,000 - $225,000 a year
- Full-time
- Hybrid work
- Office
- 8 years
- SQL
Financial Services Tech Consulting Manager - WAM - Aladdin
EY —New York, NY
- $128,400 - $267,400 a year
- Computer Science
- Research
- 3 years
- Paid holidays
- Health insurance
Supply & Transportation Analyst
UNITED REFINING COMPANY —Warren, PA
- Full-time
- Customer service
- Computer literacy
- Mid-level
- Flexible spending account
- Tuition reimbursement
Quick Apply
Trading Application Business Analyst
CGI Group, Inc. —Jersey City, NJ
- $107,500 - $211,600 a year
- Office
- Analysis skills
- Senior level
- Paid parental leave
- Paid holidays
Portfolio Services Analyst
Strategic Staffing Solutions —Dallas, TX
- $23 an hour
- Contract
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
8d
IBM Sterling Analyst
Computer Enterprises Inc —Columbia, SC
- $48 an hour
- Contract
- Hybrid work
- Computer Science
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Strategy Analyst
StaffBuffalo —Getzville, NY
- $100,000 - $130,000 a year
- Mid-level
- Office
- Travel
- Paid holidays
- Disability insurance
Quick Apply

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Complaint Analyst

Bakkt -
Remote

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Job Details

Full-time

Qualifications

Financial services customer support
Reporting and dashboarding tools
Managing clients in a customer support role
Customer support

Full Job Description

Powering the next generation of global finance

About Us

Founded in 2018, Bakkt, Inc. is a regulated financial technology company building infrastructure for the future of finance. Bakkt's platform serves financial institutions, fintechs, and consumer finance products — providing the compliance, security, and scale required to deliver trusted financial services at a global level. Through its core business pillars, Bakkt powers institutional-grade trading capabilities, AI-enabled programmable finance, and cross-border payment infrastructure.

Position Summary

Complaint Analyst sought for end-to-end customer complaint management within a growing Neobank. Core function involves investigating complaints, identifying root cause, supporting regulatory reporting, and ensuring fair, compliant customer outcomes in collaboration with the Complaint Manager, BPO partners, and cross-functional teams.

Key Responsibilities

Intake & Case Management: Log, validate, and categorize all incoming complaints (support, social media, executive, and regulatory agencies like CFPB). Prioritize cases based on risk, impact, and SLA.
Investigation & Resolution: Conduct detailed investigations for L1 and L2 support cases (reviewing transaction history and support notes), coordinating resolution development with internal/BPO teams. Escalate complex or high-risk matters.
Root Cause Analysis: Identify systemic drivers (product issues, process gaps, CX breakdowns), track recurring issues, and partner with Operations, Product, and Engineering for improvements.
Reporting & Documentation: Prepare regulatory reports, internal dashboards, and audit documentation in adherence to Reg E, UDAAP, and CFPB requirements. Ensure all complaint records are complete, accurate, and audit-ready.
Data Analysis: Analyze complaint data to identify trends by category, product, or channel, informing process and customer experience enhancements.
Governance & Process: Participate in governance cadence, including Weekly Complaint Operations Reviews, to drive continuous improvement.

Qualifications

Required Experience: 5+ years in customer support, complaints, or operations analysis (financial services/fintech required). Location: US Remote (ideally EST).
Skills: Strong analytical, investigative, and documentation skills. Ability to interpret policies. Experience with case management and data analysis tools (Excel, dashboards).
Preferred Qualifications: Familiarity with regulatory complaint processes (CFPB), fraud/disputes/payment operations, BPO/vendor environments, and compliance/risk functions.

Bakkt is devoted to having diversity in its workforce and is proud to be an equal opportunity employer. Bakkt does not make any employment decisions based on race, color, religion, sex, national origin, veteran status, disability, age, sexual orientation, gender identity or any other characteristic protected by law. Must successfully pass a post-offer background check and drug screen.

California Candidate Privacy Notice
Before submitting your application, please review Bakkt's California Candidate Privacy Notice and Notice at Collection, which explains how Bakkt collects, uses, retains, and discloses applicant and candidate personal information during the recruiting process. The notice is available here: https://bakkt.com/candidate-privacy/

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Refine Your Search

Trading Services Analyst jobs

Complaint Analyst

FP&A Manager - Data Analytics

Associate Analyst

Financial Services Tech Consulting Manager - WAM - Aladdin

Wealth Management Operations Analyst (Hybrid)

Financial Services Tech Consulting Manager - WAM - Aladdin

EDI - Integration Specialist

Cost Engineering & Sourcing Strategy Analyst - Onsite

Execution Services Analyst

Manager, Finance

Finance - Asset & Wealth Management Operations Charitable Services Group Analyst

Field Service Representative Analyst (Lejune)

Field Service Representative Analyst (Shaw AFB)

Principal Front Office Engineer, Investment Innovation, Integration & Trading

Financial Services Tech Consulting Manager - WAM - Aladdin

Supply & Transportation Analyst

Trading Application Business Analyst

Portfolio Services Analyst

IBM Sterling Analyst

Strategy Analyst

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