Top 6727 Trainer/Process Coach Jobs

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Movate —Remote
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Quick Apply
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7d
Brain Trainer
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Global Job Trainer – High-Bay Warehouse Maintenance
LEGO —Chester, VA
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5d

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Senior Trainer

Movate -
Remote

Quick Apply

Job Details

Tenured

Qualifications

Mid-level
4 years
Leadership
Communication skills
Time management

Full Job Description

Position Title: Senior Trainer

Summary/Objective: This position has the responsibility of identifying, designing, and developing appropriate training solutions and deliver training for both the new entrants and existing employees there by leading to performance improvement. In addition, this role will also be responsible for analyzing the training needs by understanding the existing Skills inventory and the required Skills Inventory and to design, develop training framework to address the knowledge and Skill gaps of employees at all levels leading to performance improvement.

Essential Functions:

Conduct Foundation/ Product / Process training for new agents as per the business requirement
Prepare and Maintain knowledge base articles on product and processes
Track and Report Training /Trainee progress
Maintain high level adherence to policies, procedures and processes
Prepare and Administer Training Need Analysis (TNA) /Skill gap assessment and conduct refresher training for tenured agents as per the need
Design curriculum, develop content, Role plays& case studies
Proactively develop content on new technologies and offer the training through Classroom / Online Portal/ Blended
Ensure learner satisfaction, their learning and application on the job
Monitor, Track, Measure and Manage effectiveness of training programs
Periodically upgrade Knowledge & Skills on new/ emerging services
Ensure Quality requirements for are taken care and ensure compliance.
Ensure Calibration & Coaching of on floor agents
Manage the training needs & Quality at the Project level
Ensure a closed loop feedback system between Training & floor in maintained

Other Functions:

Excellent Presentation and Delivery Skills
Effectively manage the classroom environment in a positive and professional manner
Ability to monitor, coach, and mentor team learners
Must have good organizational and prioritizing skills
Excellent understanding of LOB specific Products & Processes
Ability to effectively navigate all project specific websites
Excellent understanding of Escalation Matrix and the Escalation process
Knowledge on Project related metrics

Work Environment/Physical Demands:

Prolonged sitting at a desk in a supportive office chair.
Classroom training will require prolonged in classroom facilitation session
Remote trainings sessions will involve long durations in front of the computer
Work in a call center environment and maintain required business hours.

Working Hours: Monday through Friday, 6:00 AM to 5:00 PM Pacific Time; may be required to work other shifts to meet customer needs

Required Education/Experience and Competencies:

High School or GED required
4 - 5 years of experience as a trainer in call center environment (or equivalent) is desired
Domain Knowledge: Experience training learners on Automobile Domain & Lemon laws is a must
Personality attributes: Outgoing, empathetic, patient, pleasant and calm
Willingness/ability to work overtime to support customers/learners, as needed
Exhibit strong interpersonal skills
Client interfacing skills
Telephone communication skills; remain empathetic and courteous while leading classrooms sessions and when dealing with Stakeholders
Excellent time management skills, be accountable for and properly work time and break time
Basic Knowledge on MS Office Tools (Should be able to prepare Process Documents Reports and Presentations)

Quick Apply

Refine Your Search

Trainer/Process Coach jobs

Senior Trainer

Regional Field Trainer - East Coast

Life Skills Entrepreneur Trainer

Clinical Trainer & Content Development Specialist

Fidelity Coach/Trainer (PUBL EDUC SPEC 4)

Global Job Trainer – Mold Repair

Field Trainer

Director, Training and Quality Assurance

Agile Coach/Scrum Master

Cognitive Trainer and Coach

Systems and Process Trainer

Appointment Setter Trainer & Team Manager (Cold Calling)

Brain Trainer

Global Job Trainer – Molding Technician

Assistant Men's Basketball Coach

Global Job Trainer – Molding Operator

Account Executive

Technical Trainer

Global Job Trainer – High-Bay Warehouse Maintenance

Assistant Olympic Sports Performance Coach

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