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Customer Engagement Representative

Peraton -
Linthicum, MD

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Job Details

$104,000 - $166,000 a year

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Employee assistance program
Vision insurance
Life insurance

Qualifications

Stakeholder engagement
Data visualization software proficiency
Customer relationship building
Client onboarding
IT user and group management
Customer engagement
Content marketing
Sales management systems proficiency
Content management
CRM system proficiency
Events management
Technical troubleshooting support
Infographics
Data visualization projects
Customer interaction during outreach
Technical Proficiency
Stakeholder relationship building
Data analytics technologies

Full Job Description

About Peraton

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

About The Role

Peraton is seeking a Customer Engagement Representative in our Linthicum, MD office in support of our Department of Defense (DoD) customer as part of a highly talented, highly motivated, and high-performing team. This position offers a unique opportunity to work at the forefront of cyber investigations, digital forensics, cyber threat analysis, and mission support in a dynamic and collaborative environment. The successful candidate will contribute to protecting national security interests by leveraging technical expertise, analytical skills, and innovative problem-solving to address complex cyber challenges.

The Customer Engagement Representative will serve as the primary operational liaison between the Defense Industrial Base (DIB) partners and our Department of Defense (DoD) customer. The role involves supporting the onboarding, communication, engagement and overall relationship management with DIB partners, ensuring that partners have access to relevant information, resources, and training to support their cybersecurity efforts. This position requires a highly organized, proactive individual with strong communication and technical skills to manage partner relationships and support various outreach initiatives.

Qualifications

Required Qualifications:

Associates degree and 10+ years of experience; OR Bachelor’s degree and 8+ years of experience; OR Master’s Degree and 6+ years of experience; OR 3+ years with PhD. However, four (4) years of additional relevant experience or specialized training may be considered in lieu of a Bachelor’s degree.
Active Secret clearance.
Extensive experience in customer engagement, partner relationship management, or a related field.
Strong communication and interpersonal skills with the ability to engage and build relationships with diverse stakeholders.
Proficiency in Customer Relationship Management (CRM) tools, preferably Salesforce.
Experience with creating marketing and outreach materials, including infographics and social media content.
Strong technical troubleshooting skills to manage user accounts and access to systems.
Proficiency in data visualization and analytics tools to track and present engagement metrics.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Experience planning and facilitating events, both in-person and virtual.

Preferred Qualifications:

Experience working with government or defense-related organizations.
Familiarity with the Defense Industrial Base.
Understanding of cybersecurity concepts and terminology.

Details

Target Salary Range: $104,000 - $166,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.

Application Statements: The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity.

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

Apply Now

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